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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3337 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 3,337 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional, knowledgeable, efficient timely, well-equipped, and very patient with me

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Motion detection

    Rated 1 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the camera. I purchased the arlo camera and solar panel. The technician told me I wouldn’t have to worry about charging it for at least a year. I had to charge it the next day. The solar panel don’t work well at all. I feel it was a total waste of money. I can’t have it on the settings that I really want it on because then it really drains the battery. So, I feel that it is a waste and not serving the purpose of why I bought it in the first place. I miss so many motions it ridiculous.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camaras installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very professional and service was excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great job installing and professional while they are here

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    The cameras are great battery life is short

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the product thus far the views are clear.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agents were very helpful in explaining system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient in installing our new Ring cameras!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great worker very knowledgeable and helpful. Courteous and fast

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy to install yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am stopping myself, really good brand. They work great. The picture is so clear

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Happy with the install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless camera was installed in the perfect place to view everything on the side yard

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Spotlight install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge and professional.. took time to go over product and was curtious to being clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only thing I don t like some neighbors complain about the lights to brite in there windows I ask why you don't have curtains also they think its pointed at there house anyone know how to answer those questions I dont intstall the camera I paid best buy to make those installations .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed first three cameras.I watched him and was able to install another one easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad got rhe job done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my home secuirty system. Had problems connecting it to my Internet but went the distance and stayed until the job was completed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    My camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD JOB! This is my review not yours the all caps reflect my review

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installing security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed outside security camera with ease with minimal instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad very helpful and explain everything on an easy way. Nice manners and took time to listen to me.

    I would recommend this to a friend
  • Cons mentioned:
    Communication

    Rated 1 out of 5 stars

    Had to Install Everything Myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience. We bought from Bestbuy because we were Total Tech members which meant that we had the benefit of free installation. We bought about $1,000 in ring equipmet. The Bestbuy sales person was great. He scheduled the installation for the following weekend. Well, on the day of installation, the third party installers never showed after giving me excuse after excuse. I called Total Tech who said that they were looking into it and they would escalate the matter and that someone would call me back from Total Tech. Im still waiting for that call from three weeks ago. I was also told that i would receive a call from the store that i bought everything from. I never got that call either. I ended up installing everything myself. Cameras, doorbell, alarm system, retro kits and thermostat. Then I received a call three weeks later from Total Tech wanting to confirm my scheduled installation of my ring doorbell for tomorrow. You cant make this up. It was a complete disaster and apparently zero communication. I would give this review zero stars if it was an option.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The service was great and friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and followed my direction on the placement of the solar panel. Went beyond what was expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY PLEASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was on time, with his appoiment, the agenty was curiou andknowledgeable of install my tv and he made sure all my tv channels was coming in and made sure allmy monitors was working to get my channels,

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camarea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was awesome. They mounted my cameras were I wanted and ensured they were working

    I would recommend this to a friend