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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3337 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 3,337 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install was very quick and simple to do if you knew about the product

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    GOOD IDEA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT IDEA TO HAVE ALL EXTERIOR DOOR MONITORED WITH A CAMERA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that installed my Ring set up were remarkable. So nice, thoughtful, competent and and took the time to make sure everything worked the way I wanted before they left. Really excellent customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was very well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went well. All is working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Camera installation in Twinsburg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original appointment was to be from 1:00 to 5:00 on a Wednesday. The tech showed up at 10:00 without calling me and the Administrator told him that paperwork was not ready and he needed to leave. I was in the process of doing the paperwork prior to 1:00. The install location was in my daughter's room in a nursing home. As such I had to jiggle things to rebook the appt. for Friday of that week, one day before I returned to Milwaukee. I already had the camera installed and working. What I wanted from the tech was guidance on only using the settings I needed. He did that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job done by Carlos and his co-worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos and his co-worker did an excellent job of solving my problem. They listened to what I needed and promptly fixed the issue. Congenial, friendly, professional, and quick. Also, on time! Good job guys!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to install works great a must

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outdoor camera installation was fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed 3 outdoor cameras. They were fast and efficient, but one camera has a limited view. That one should have been better located. Overall, I am glad to have the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad men were great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were and are very helpful and patient

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good as usual-geek squad folks always knowledgeable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No follow through from sales consultant. We call, text and voicemail for some concerns but never return call after the purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went great just wish the battery would last longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is a great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the camera and took his time to make sure our phone apps were up and running. He was very knowledgeable and explained every thing he did. Great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARLO Camera System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera tech person cleared up several issues we were having with our newly purchased Arlo camera system. We have 2 issues left but are meeting with the Geek Squad to assist since the tech was unable to fix.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad , on time, and very professional, great installation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need to call installation again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great in mounting it. But the in service people really didn't understand that I needed the camera to see outside of apartment door. Its not serving the purpose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good help from Cody of the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person Cody did an excellent job of explaining why a Furbo could not work where we live. Wish we had known that before we purchased it. He explained why no other devices for security would work because of where we live.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and the geek squad was awesome... they always are so professional and answers all my questions.. thank you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian Ziegler was a pleasure to do businesses wit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally have a much needed security system for my home. Brian worked around my busy schedule, and left me satisfied and happy. I’d recommend geek squad to those wanting a dependable camera system installed by those who know and care about what they’re doing..

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our installed cameras. Great pictures...

    I would recommend this to a friend