Customer Ratings & Reviews

I am very happy with the product and will recommend to my friends

the battery went dead in 2 days not too sure if this is what we wanted the geek squad only put one screw in it so it was almost falling off

Very professional and knowledgeable with installation.

Were very friendly and helpful. They were on time and offered further assistance.

Had to go thru multiple installers before one came to complete the work. He followed my suggestions. The other installers "knew" better" but were unable to complete the job. Works great now...sometimes the customer does understand the predictions. This small project took 3 visits to speak to a competent manager which delayed the completion of this small project by over a month.

Arlo has made my life a whole lot easier!! Thanks Best Buy

I have used the Geek Squad several times. Each time professionals show up, pre-announced, on time and ready to complete the job. This is a great value in my opinion!

Multiple issues still being resolved helpful staff and some not so knowledgeable other going the extra mile to correct issues thank you

The technician installed the camera quickly and efficiently. It works great.

I’ve had geek squad for awhile now. This was the worst experience I’ve ever had! I love love you guys but this time was not good. No one told me that you contract this work out. You sent a newbee to my house. My sales rep told me they would come and show me everything. This was the guys 4th install. It was horrible!

What a great value for the price. The Geek Squad installers were timely, polite, professional, and even set up UTube TV on all the TVS they installed for me. Enjoyed the overall experience.

The installer did an excellent installation service and also configured the system with cell phones.

Edward was professional and very helpful made sure all the equipment he installed was working and we were satisfied before he left.

The Geek Squad service was wonderful. The mounting of cameras process was quick n efficient. The agent was real helpful explaining details about the cameras n how to view certain settings on your phone.

Andrew really knew he's stuff. Have a great employee with great customer service & great knowledge

The worst service ever. Technicians didn't know how to install the cameras. Told me that my phone doesn't work. I explained arlo Technicians wanted to talk with him but it never happened. Had Technicians come to my house four times with negative results. They set up my account my email address and phone set up to my son's email, so I was paying money for an account that didn't exist. The 3rd Technicians called me at 4pm saying they were on their way but no show and i called the Technicians phone four times but he didn't answer. I went to best buy around 7pm only to find that the Technicians put in their report that they were at my house and finished the job. I complained again and was told that best buy was going to send level 2 Technicians to finish the job only to find they sent the original Technicians that messed up the first time. I called arlo and had the Technicians walk me through setting up my cameras. Extremely disappointed in best buy

I contacted Geek Squad several times. They were very patient and answered all my questions. I could not get it installed because my wifi is not strong enough. I have to upgrade the wifi first.

They were top notch. the area I was located was remote and yet they went beyond the call. Very courteous and worked to assist us in many ways.

Best Buy did a great job installing my nest cameras

The person fixed our cameras immediately. They had become disconnected from our phones. He also corrected a couple other things on our cameras that weren’t operating correctly. He definitely knew what he was doing and did it quickly. Plus he showed us how to use correctly!