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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3337 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 3,337 reviews
  • Rated 5 out of 5 stars

    RING STICK UP CAM WIRELESS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was installed correctly but then went off line and cannot be corrected until the installer can come out and get the code for the router

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo cameras installed7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad got my arlo cameras working. Just to note they cannot go up on the ladders so cameras have to be mounted within reach

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent installed my arlo2 motion security system on September 3rd 19 but still, I am receiving messages through my smartphone that side camera fails charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who came to the house were fantastic. Called when they were on their way and were respectful and extremely helpful. Installed my products and social distanced with masks the entire time. Excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were very prompt, professional, helpful and friendly. I will recommend best buy and the geek squad due to the positive experience I had with them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    No show

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was good but no instruction as to how things worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, very responsible, attentive and corteous

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my devices. Did not effectively guide me through syncing them to my Amazon Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was very knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and helpful. He explained everything so thoroughly. He made learning the camera system so easy because of his knowledge and patience. Hats off to Don. I’m so glad it’s you that was sent For my installation. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is good. The Geek Squad a knowledgeable on the products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ring camera installed successfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Burn installed a camera and solar back up. Very patient man. very knowledgeable on products and installations. He deserves a promotion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was installed as I requested. It works pretty well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Charged for service not performed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was charged for installation that was never made. The Geek Squad was supposed to return the battery operated Cameras back to the store. Have been charged for the returned cameras and installation that never took place.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad employee was Terrific. He explained how the camera operated as well as answered all of my questions. He was Extremely Professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix my problem!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trei my installer came out several times to take care of my issue thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!!! These guys knew what they were doing. Very friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 3 cameras quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed guided us through the whole process. He was nice, polite, knowledgeable, patiend and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the first time the Geek Squad outsourced the installation. Horrible service. Made 4 appointments and didn’t show up nor call. Whoever selected this process should be fired I installed myself

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation of Hub for Arlo Ultra Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assisted in setting up a new Hub that had been sent under warranty/RMA. Very pleased with the assistance provided in setting up the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician did excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician connected Blink camera to hotspa.,

    I would recommend this to a friend