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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3337 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 3,337 reviews
  • Rated 5 out of 5 stars

    Top Security System Technician--the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arranged an appointment for me to install-reset my Arlo security system. Work was completed and system in operation in very little time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    security eventually got set up-36+ hr of waiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had quite a bit of trouble getting this scheduled and waited all day on 3 separate days for someone to show up only to find out they canceled my order. It would have been nice if someone could have actually let me know no one was going to show up. Finally, on the 4th day, they assigned to a contractor that did a pretty good job. I'd actually give the guys that came out on 4th try a higher rating & the initial 3 trys a no star rating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 2 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chimes all the time, at every motion, every cat and even says there’s a person there when there’s nothing. It’sa lie that you don’t have to pay for service, because none of the motion or smart features work unless you have a membership. Disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff friendly and helpful. They are there until job is complete. The staff was knowledgeable about the product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need a revisit for solar panels & camera's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of the three camera's I had installed are not working with the solar panels. I need another trip to see if we can get the set up correctly so they can get more sun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exterior camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service !! ……..,,,,,,,,,,,,,,,….,,,………….

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    blink security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was super and knowledgable! He gave me a lot of information.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I would definitely use geek squad again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First installment of Ring system did not go well. I had to call to get someone come back out a second time. Issues were resolved and I didn’t have to pay

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    New camera and panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a brand new light camera and solar panel, had it instaled and it will not chage the battery with panel facing south.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They r a great bunch of people that show that they care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate how patient and dedicated my tech was. I was ready to give up but he pursued and we got it up. Thank you so much

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and put them up for me. I probably couldve done it myself and saved 100 bucks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eufy solo security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera clarify and battery backup is good. Overall satisfied with the camera

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer was fixed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washing machine es fixed and it’s perfectly working now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted two ring cameras and solar charging stations. The also offered upgrade of additional battery foe each device. Great service and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could Not Be Happier!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had so many services from the Geek Squad in my home. Bren is so polite, professional, and informative. I am very happy with her skill and installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rely on Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the support to properly install items. What took the team less than 30 minutes would have taken me more than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a quick response they were efficient knowledgeable and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad Tech:)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous Professional Experienced Friendly Kind. Knows their job and have the expertise to do it. Many thanks Sean, Aaron and partners!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carlos Saved the Day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was very polite and helpful. He fixed our Ring doorbell problem.

    I would recommend this to a friend