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Customer Ratings & Reviews

$399.95

Customer reviews

Rating 4.6 out of 5 stars with 1649 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the RX-V385BL 5.1-Ch. 4K Ultra HD A/V Home Theater Receiver for its excellent sound quality and ease of setup. The receiver's connectivity, power, and numerous features are also appreciated by users. A small number of users noted the receiver tends to run a little bit hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,649 reviews
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    A Bad Receiver!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ten minutes out of box I could smell burning and the receiver got hot to the touch. Then the receiver cut itself off. It would not come on again. I return back to the store for a refund.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will definitely recommend this the others. I works great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice receiver but not as intuitive to use as I would have liked

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Was expecting more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some movies are hard to understand what they are saying.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very upset

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good and subwoofer acting weird suddenly. Not using it anymore.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy & Its Product Yamaha reciever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product broke after 3-1/2 months , Best buy Refused to fix it 1st time & didht even tell me we had to make app , said we had to go to Yamaha

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok purchase for the price ........................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Receiver good but…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV wont connect to the speakers wired to the receiver.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Yamaha RX-V385

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was very difficult to set up, lots of problems with understanding the manual provided. Best Buy does not offer support for purchasing products from them unless you are willing to pay them a $200 fee. Yikes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yamaha

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transparent instillation. Good product! Second one I’ve bought as this was a new site for surround.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked for 15mos, this was our second one. Now it's in for repair

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent but had its issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the receiver not delivering adequate power to the subwoofer so I had to return it. Technical support believe there was an issue with the subwoofer all out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product / Not good customer service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any device can have a problem no matter the brand. Important thing is customer service, Yamaha brand is good, customer service is not.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t fit my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade my 20+ year audio setup with new equipment, doesn’t sounds any better than what I have now didn’t serve much purpose

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Still have problem with sound on new 4k Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to come out to see if it can be adjusted to work correctly. Many channels give only background noise but no commentator talk. I have to use captioning to find out what is said.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    5.1 surround sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really good but sometimes the volume on the remote doesn't work all that great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won't work properly with 3rd party remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote code that turns it on is not the same as the code that turns it off. So you can't use a single remote with your system, you must use their remote and your remote. You can get everything to work with a universal remote except turn it on. I have a 5.1 system with a cable box and SUHD tv. I want to hit the power button and have everything turn on or shut down. I don't want to have to pick up multiple remotes to control each device. I returned this unit and bought an Onkyo. I like it much better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It does the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job but wasn't as good as others I've bought from other brands when looking to do more advanced things. It doesnt do all audio ports out through the HDMI.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking it was 100w per channel. Turns out it is less than that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for less than 2 months and then started turning on and off every 2 minutes 24 hours/day. Had to return it to Best Buy.

    No, I would not recommend this to a friend