Customer Ratings & Reviews

I would have given it 5 stars but the first refrig was badly broken in the shipping truck. This first delivery took a month. And then the second shipping took another month+ to finally come. I did appreciated a “loaner” during the wait. The Kitchen Aid refrig is working well. Store personnel were helpful.

This membership has great features and love the geek squad feature. Just knowing you are taken care of with great protection.

Fast, reliable service, accessible, smooth and good condition

Best part about the membership. Also member pricing.

We spoke with employee names Glenn and he was by far the best employee we've ever felt with!!!! 10/10 recommend asking for Glenn. We used him in the laptop area but he also works at Geek Squad.

Best Buy's Plus membership is truly exceptional, and it's an investment that pays off in numerous ways. As a member, you gain access to a plethora of exclusive benefits that help you save money and enhance your shopping experience. Firstly, the free shipping on all Best Buy purchases eliminates the worry of additional costs, allowing you to shop conveniently from the comfort of your home without fretting about delivery charges. The 24/7 dedicated customer support ensures that you receive prompt assistance whenever you need it, making the shopping process smoother and more enjoyable. Moreover, the membership entitles you to member-only deals and discounts, giving you access to significant savings on a wide range of products. Whether it's electronics, appliances, or gadgets, Best Buy's Plus membership ensures you get the best possible prices. Additionally, the extended return and exchange period grant you peace of mind when making a purchase. You have more time to test out products and return or exchange them if needed, without any hassle. Best Buy also offers exclusive access to special events and early access to sales, letting you snag the hottest deals before they become available to the general public. Overall, Best Buy's Plus membership is a fantastic money-saving option for tech enthusiasts and anyone looking to enhance their shopping experience. With its numerous perks, you'll undoubtedly enjoy the benefits and find yourself saving money in the long run.

I purchased the membership as I was getting ready to do a renovation in my home and needed new appliances. however, with the refrigerator freezer that are separate units that I purchased was a complete debacle. I waited four months for the refrigerator to come as the first one was damaged the second time of shipment came but the delivery guys from the first delivery wrote in their paperwork that I needed a freezer, that was returned then I had to wait another several months to get a refrigerator. Then the receipt got pushed back. Then pushed back one more time and then finally I received my refrigerator but now the problem was is no one at Best Buy or through geek squad or the company that Best Buy uses knew how to marry the two refrigerator and freezer together so that it did not overheat. It has now been a little over 4 month so I returned the refrigerator freezer and bought it from someone else that had a competent technician who knew how to marry the two correctly. I also purchased an oven microwave combo, a gas cooktop as well as a hood range over the cooktop and paid the extra for installation because they needed to drill into tile for the hood. Again the people that Best Buy uses came and told me that I would have to pay hundred dollars per hole that they drill into my tile and I told them no way I’m not willing to pay that, then they got on the phone with their manager. The manager said OK $50 for every hole and I said no I paid extra for the service knowing that it has to be drilled into the tile they said well then the only way that they’ll do it is if I sign a waiver that if they crack the tile that it’s on me that they’re not responsible for it and I told them no, and the technicians literally grab their stuff and walked out. I ended up paying $100 more for my contractors to put in my oven. Microwave my cooktop as well as my hood.

This is a great membership for when you’re interested in getting technology, especially the up-to-date stuff for yourself and the young members of your family to do their schoolwork and their household expenses. This is the best way to get something that fits your pocketbook and the prices are great along with the staff.

Buying this membership was one of the best things I possibly could have done. I get unlimited Geek Squad access. And when I forget to turn in my return because they only give you 15 days. I get an extra 45 days because of this membership exclamation point My best buy plus membership is great value, Great experience and great customer service! That's an even better buy from best buy plus ;)

Good experience, easy, I like it. Recommend to make your purchases easy

didn't realize it would track my sleep, nice feature

You get good prices after paying for the membership. The deals you get pretty much pays for its self. Just don't except the service to be fast. They need to have more employees working. The guy who helped me was doing the job of at least 2 or 3 people. I did have to make a return and it was fast and easy.

My Best Buy Plus membership has been a great value for me. I really enjoy the exclusive member pricing and early access to deals. The savings add up quickly, especially on big purchases. Customer service has also been very helpful whenever I needed support. Overall, it gives me peace of mind and is definitely worth the cost.

After purchase the terms of this deal had changed. My son’s desktop which we did buy with this service needed Geeksquad 4 months after purchasing, which I still don’t understand, but it was fixed promptly. I have made some purchases since but my membership did not bring the price down. So I’m not sure why we got it.

I can save money with this membership also I can use the advantage of return and refund up to 60 days which is awesome

The TV is very good. IT has a bright, clear picture with no distortion.

Best Buy’s Plus Membership is absolutely worth it! The exclusive member pricing alone has saved me a ton on items like Sony XM5 headphones and video game accessories. I also love the free 2-day shipping—it’s super reliable and fast. The extended return window gives me peace of mind, especially during the holidays. It really feels like Best Buy rewards loyal shoppers with genuine value. If you shop there even a few times a year, it more than pays for itself. Highly recommend it for anyone looking to get more out of their tech purchases and save while doing it!

Not sure if this is worth the money but we will see what happens

They allow extended price adjustments and product returns. They send out special deals. There is value in having this because if by chance you have a price adjustment on a big purchase like I did, it pays for itself.

I purchased a washer and dryer. Upon completion of the sale, Dan, the sales rep, informed that if there was a lower price within two month period that I could call the 1-800-BestBuy line. The person at that number was unable to assist me due to a gliche in the system and instructed me to return to the BestBuy store for assistance. I did visit the store, spoke with Dan and he remembered me. He immediately took care of the situation by calling a Supervisor, Michael, over to assist with the transaction. Because of the excellent customer service and high level of professionalism shown by both, I will be returning to BestBuy in July to make further purchases for my family. I, also, recommended that one of my sisters purchase a washer along with the membership. She was extremely pleased with the service she received from Dan. We are both pleased with the products we purchased as well. We checked other appliance retailers and found that BestBuy offered the better deals. Thank you, Dan, Michael, and BestBuy. See ya’ soon.Linda