Customer Ratings & Reviews

I strongly approve of the yearly membership. Not only do you receive special discounts and early promotions, but the fact that you have a larger window for returns. I also like the fact that you are provided with a little more support on products and geek squad when faced with problems with a product. If you don’t have the membership I would suggest you get it as it’s worth its weight in gold. Especially if you’re a more frequent shopper such as myself.

I recently became a Best Buy My Best Buy member and purchased my Nikon Z5 camera, NIKKOR Z 24-200mm lens, and SanDisk Extreme Pro 128GB SDXC card, and I couldn’t be happier with my experience! Seamless Shopping Experience From browsing online to checkout, Best Buy made everything easy and convenient. As a new member, I enjoyed personalized offers and clear product info that helped me choose the right gear for my photography needs. Nikon Z5 + NIKKOR Z 24-200mm Lens This camera and lens combo is outstanding. The full-frame sensor delivers crisp, vibrant photos, and the 24-200mm lens gives amazing versatility — from wide landscapes to close-up portraits — all in one lens! It’s ideal for travel, events, and everyday shooting. Great Member Benefits Being a My Best Buy member has already paid off — I received rewards and discounts that made the purchase even better. The customer service was friendly and helpful when I had questions. I’m thrilled with both the products and the Best Buy experience. From quality gear to smooth service, everything exceeded my expectations. Highly recommend Best Buy for anyone looking for great products, excellent service, and a membership that adds real value.

Straight truth review, do not purchase the membership if you only go to best buy once or twice a year, but with that being said lets say the purchases you make those once or twice a year are big apliances or even pricey technology then the membership may be very useful, but plan your purchases if you need the item now and Black Friday or Christmas or whatever discount holiday is coming up then with the membership they will reimburse you the difference of the sale for your already purchased item. Now myself I do not shop best buy a lot maybe 3 times a year. But last Christmas my daughters asked for an Ipad so we went to Best buy I found the one she asked for, we also decided to purchase a new phone for my other daughter we bought the iphone 12 it was on sale, i also bought 2 sets of air pods so roughly $1300 purchase i was offered the membership paid $50 i think for it this was literally on Christmas Eve, the associate explained the new iphone would be released later the next month and usually they will put the older ones on sale and showed me how to use the app to even get an alert when price drops ect. Ok in March my husband purchased me a new phone. A month later we had some unexpected home repairs so I said i can wait for a new phone this was more important. Well looking at reciept I realized my husband had bought and had in his name so I went on their customer service chat and the associate said that I do have the membership but this purchase wasnt made on my account so they couldn't refund. Ok so I had I decided to just drive to best buy return and ask about a refund and see if tbey could add the purchase to my membership because it does allow more return time then just regular accounts. The store manager came over i explained everything. I showed him the reciepts and he pulled up my account and I was nervous or just thinking theres nothing they will be able to do well i was wrong. He proceeded to then hand me a full refund, and then said i also noticed on your receipt for the best buy membership you had also purchased an ipad it has actually dropped $200 dollars, and the iphone $150, and the airpods are only $20 dollars cheaper this week only so with my permission he could reimburse me the difference back to my original payment, you can only get the price difference on the items once and I said yes please he then gives me a new receipt, and told me $395 would be going back on my card within 1-3 days. So helpful and i was very thankful i went ahead and purchased the membership because somtimes unexpected costs can be stressful and i would not have been able to return the 1000 dollar phone since I only had phone 16 days and there policy is 2 week warranty, and added bonus that day an extra 390 for the other items i had purchased were not dicounted and did everything in 5 minutes. We left and the reimbursement payment actually was in my bank about 2 in half hours later(that is based on what bank you have) so yes this membership was 50 and the way I looked at it was it 50 , but I knew with new iphone being released it would be beneficial to get sale price and i wouldnt have to wait too long. But what I got from the membership was much more, the app is easy to navigate and see you account and contact customer service online(even though the representative was bot able to help me online they advised me to go ahead and go to the store they couldn't promise they would be able to add the purchase to my original account but they could help me more in person. I think it is worth it, just remember to purchase it when buying higher priced electronics or appliances or phones. I wouldn't go and buy a Playstation video game only and purchase it then or cell phone case lol you understand what I am getting at.

This membership is an absolute no-brainer for anyone who buys tech! The exclusive member-only discounts are massive and saved me more than the yearly fee on my very first purchase. Having an extended 60-day return window gives me complete peace of mind when testing out new gadgets. Plus, the free 2-day shipping with no minimum order is incredibly convenient. If you shop at Best Buy even just a few times a year, this membership pays for itself immediately. Highly recommended!

Save more and get more with your My Best Buy Plus™ membership. Unlock your exclusive member prices on thousands of items every day. Continue getting exclusive access to sales, events and products. Keep receiving your tech fast with free 2-day shipping with no minimum purchase, and extra time to decide if it’s right for you with 60 days for returns and exchanges on most products.

To be honest I haven’t seen a ton of value yet from being a paid Plus member. I use to qualify for this level just about every year for free back when it was under the reward membership program, but now that this level is behind a pay wall I’’m expecting more benefits more often for my paid subscription. At this time I’m thinking this service may not be something I continue with after this initial year, but we’ll see. I purchase a fair amount of either speciality or pre-order items from Best Buy (BB) that take longer processing times and do not benefit from the faster shipping aspect. The most beneficial part of being a Plus member currently is the extended return window, but with a catch! So, in years past I did not utilize returns much, it is a nice comfort but at the same time a bit of a pointless feature if there are no issues that require return…BUT here’s the catch, the one area where this does get 4/5 stars is during that extended return window the Price Match Guarantee is also extended…now this I have utilized numerous times to price match a purchase to Amazon prices as 8 out of 10 times Amazon will offer the same item at a lower price. I do like the special pricing/events, but have not yet seen “Plus pricing” on an item I actually am considering purchasing…some interesting items certainly but nothing that’s made me purchase, but I’m sure this will change. If you are not a Best Buy credit card holder I would absolutely not recommend Plus. If you are a credit card hold, who earn reward points then yes Plus is worth the now cost of a program that was once free. The 2-day shipping aspect is OK, but seeing as BB, like all retailers are in direct competition with Amazon, often 2-day shipping is still slower than what Amazon can/does offer on daily bases for being a Prime member. To be fair I was not a BB card holder I would not be a Plus member and most likely not be purchasing as much from BB these days as I have in the past. Earning point's for purchase for reward certificates is still the only true benefit keeping me a regular BB customer…all things being equal, Amazon is almost always cheaper and offers faster shipping. If BB didn’t price match and offer reward points there would be no real reason not use Amazon.

My Best Buy Plus has been a good membership so far. I like the exclusive member discounts, extended return period, and access to special offers. The savings can make the yearly membership worthwhile, especially for someone who shops at Best Buy regularly. The benefits are easy to use, and I would recommend it to frequent Best Buy customers.

Really like to pitch your quality and sound is great. The insulation went really well by the geek squad and we were pleased by that also. For the first two weeks, I've had no issues no problems and I've enjoyed it immensely. The sales representative at our Best Buy was very knowledgeable about the TV and helped me make the right choice. I would recommendthat representative any time I could.

Bought because I was told you get early notification on pokemon cards. I haven’t been able to figure this out but really enjoy the points back for being a member

It costs $49.99 a year, but I’ve already saved more than that just from the member-only deals. I got a great price on a laptop and even saved money on headphones and accessories I was planning to buy anyway. The discounts pop up more often than I expected, so I don’t have to wait for Black Friday to score a good deal. The free two-day shipping with no minimum is a huge win. I’ve used it for smaller things like HDMI cables and controllers, and they show up super fast with no extra fees or hassle. The extended sixty-day return policy has also saved me once or twice when I wasn’t sure about a big purchase. It just takes the stress out of buying tech, which I really appreciate. I also love that members get early access to sales. I managed to grab a TV before it sold out, and that pretty much sealed the deal for me. Shopping online feels easier too because checkout is quicker and I get special offers that fit what I’m actually looking for. All in all, My Best Buy Plus™ just makes shopping smoother and cheaper. If you buy a few things from Best Buy each year, this membership is a no-brainer. It basically pays for itself, and the perks make it feel like you’re getting VIP treatment without paying VIP prices.

I’ve really enjoyed my Best Buy Plus membership, so I was happy to let it auto-renew. The member discounts alone have already saved me money throughout the year, especially on tech accessories and larger purchases. I also appreciate the fast shipping, exclusive deals, and the peace of mind that comes with extended return windows. The membership has been easy to use and definitely feels worth the cost if you shop at Best Buy regularly. Overall, it’s been a convenient and valuable experience, and I plan to keep using it.

If you're someone like me that does like electronics and all that gizmos and gadgets but doesn't always buy him constantly but you want those extra perks of those little bit of discounts of just a guarantee that the items you want when you go to look former there I definitely recommend picking up the membership this thing is coming clutch more times than I can count

There was some trouble and a long phone call trying fix a color mistake. I had to buy a whole new computer on top of the first purchase. Overall, the laptop is good and I am happy with it.

I’ve had a very good experience with the Best Buy membership service. The benefits are useful, especially the discounts, special offers, and faster support. It makes shopping easier and gives extra peace of mind when buying electronics and other products. Customer service has also been helpful and responsive whenever I had questions or needed assistance. Overall, the membership feels worth it and adds a lot of value for frequent Best Buy shoppers. I would definitely recommend it.

This is a good membership program for fans of best buy. 2025 year was sorely lacking but 2026 has been much improved with a lower price point and better member offerings. It's much better to make good use of it now. And shipping and delivery has improved significantly in the last couple years.

Bought a new FitBit. So far so good. Returned the previous one (FitBit 3) that was bought a month ago and it stopped charge. That was disappointing.

TV is quite good for the price. Panel is bright and clearly visible even in my living room during the daytime with windows open. Panel does have a good amount of warping present on edges of screen but most TVs do especially around this price point

This is a great service if you are purchasing a mac book or another expensive product. it has an extended warranty and loyalty pricing on products which is great that it caters to loyal customers.

It provides nice and handy services whenever you need. Save us from unnecessary hassles when something goes wrong.

I recently purchased a laptop along with a Best Buy membership, and my overall experience was excellent. The staff was knowledgeable and helped me choose the right laptop based on my needs and budget. They explained the membership benefits clearly, which made it easier to decide. The checkout process was smooth, and everything was handled professionally. I also appreciate the additional support and protection that comes with the membership—it gives me peace of mind for future purchases and services. Overall, I’m very satisfied with my purchase and the customer service. I would definitely recommend Best Buy to anyone looking for electronics and reliable support.