Customer Ratings & Reviews

The membership is worth the value and a good investment

Best Buy make it so easy and convenient for purchasing in store or online.The customer service represents are really helpful and having the Best Buy membership and all that it comes with plus insurance added to my electronics is worth having

I recently purchased the Best Buy Plus membership from BestBuy.com. The driving decision for me was a promotion they had this summer which included a "buy 2, get 1 free" deal on Nintendo Switch games. Including games that were not yet released that would be pre-ordered. Excited about the offer, I carefully selected three games, ensuring that the promotion would apply correctly at checkout. Received a confirmation email with the correct billing breakdown. Unfortunately, what followed was a frustrating experience that left me deeply dissatisfied and upset. When the games were released & shipped, I was charged for all three games instead of receiving the promised deduction for the free item. This glaring discrepancy between the advertised promotion and the actual billing process was incredibly disappointing & unacceptable. It not only wasted my time but also misled me into believing I would benefit from a deal that was not honored. I did not authorize my card to be charged for 3 games. Attempting to rectify the situation, I contacted Best Buy's customer service. The resolution process was drawn-out and inefficient. I found myself waiting on hold for extended periods, only to be met with unhelpful responses and an overall lack of accountability for the error. The failure to honor the promotion as advertised, coupled with the subsequent inconvenience of resolving the issue through customer service, reflects poorly on Best Buy's commitment to customer satisfaction. Such misleading marketing tactics and inadequate customer support are unacceptable for a company of Best Buy's stature. As a consumer, I expected having this membership would be beneficial and provide perks, however that wasn't the case. This experience has significantly diminished my confidence in Best Buy's promotions and their ability to provide reliable customer service. I sincerely hope that Best Buy addresses these issues promptly, ensuring that future promotions are accurately represented and that customers are not misled or inconvenienced as I was. Do not be persuaded by the "exclusive deals." They are not honored and there's no real benefit to gain by purchasing this membership. I now spent $49.99 on an annual membership that offered a buy 2 get 1 game free promotion, thinking that the membership essentially pays for itself with the game being free only to be charged a membership and 3 switch games at $59.99 each.

I appreciate the value received from my membership. I think it will be helpful to know all the perks in an easy format so that it can easily be utilized

My membership allows me to purchase items with great deals, and huge percentages off.

Loving the benefits from prices, returns and free shipping,

I bought it was good and extended my return period and offered some deals but the customer service of Bestbuy was very incompetent and just wasted my time and efforts and lying and wasted my 2 months to even told me to buy an LG product to gain or win the rewards or to get the $400 rewards because of my loyalty but at end just wasting my time

This TV is incredible. We love it. I would highly recommend it! The only thing that I didn't like was the continual rescheduling of my delivery, which finally came only after I had to change the specific TV I was getting. This one is actually the next step up from my original ordered TV.

Great discount thru out the year. Saved over $250 last year.

Takes care of all my problems. I really like the fact that I can bring my products right to my local store.

I recently purchased this item. HP - OmniBook X Flip 2-in-1 - Copilot+ PC - 16" 2K Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Eclipse Gray I absolutely love it, all the things you will need are there! Touch screen, tablet, compact!

This membership is great for people who are deeply involved in electronics and make frequent purchases, both for the heavy discounts and free use of the Geek Squad. If that’s you, it’s worth it!

Best Buy’s membership program is actually pretty solid. If you shop there even semi-regularly, it basically pays for itself. The member-only discounts are legit, and free shipping on most stuff is a nice perk—because let’s be real, nobody likes paying for shipping.

I’m membership along times ago so Best Buy is great places to buys your stuff

I bought this thinking I would save but really have not. Most of the deals are on their high price items in an attempt to get you to buy those instead. I will not be renewing at the end of the year. I have bought several costly appliances this year from Best Buy and did not get any good deals because of the reward program

I had an issue with headphones I received for Christmas and they swapped them out with no issues. I love my new Bose headphones! Thanks

I’ve really enjoyed my Best Buy Plus membership. The free 2-day shipping and exclusive member deals have definitely been worth it for me. It makes shopping more convenient and I feel like I’m getting better value overall. I especially appreciate the added perks and savings that I wouldn’t get otherwise. If you shop at Best Buy regularly, this membership is absolutely worth considering.

If you buy stuff at Best Buy a lot it will easily pay for itself. Not only lower prices but bonuses make it a good value

So far it's been more than worth it. I have recived some price matching, was able to breck up a big purchase, and even got 50 dollars in bonus rewards.

Not good - cashier was super pushy and insisted that by opting in for the membership it would result in an immediate credit of $25 given the nature and amount of my purchase. That turned to be a lie. It was also indicated by cashier that the item I was buying would likely get on sale and I should be able to claim the difference (I never believed that part, so no harm there), BUT the info was also untrue. Overall, I take issue with the approach of sharing misleading info to get folks to sign up for membership. If I can’t trust folks to be honest why should I prioritize the brand and become a member? Canceling membership as a result of the above.