Customer Ratings & Reviews

Its a good value, specifically the longer return or reeplacement policy. It makes buying the bigger more expensive items much more stomachable. Knowing there is a bit of a safety net is something goes wrong.

Good product I recommend, so happy with my new refrigeration

Im glad that i used their best buy card for the appliences i needed. Thankful that im able to support my family and pay slowly with no interest for a whole year! Servixes were great for almost all the appliances, except when buying my laptop. Electronic guy would have lost my sale if it wasnt for my husband being proactive. This employee literally answered in close ended answers. Not such a big help.

I guess this isn't going to be quite as relevant considering Best Buy is frustratingly going to stop selling physical media, however the $7.00 savings I have actually matched the price of the movie on Amazon - and that's honestly one of the biggest issues I have with this membership. Earlier this year, Best Buy increased the price of their 4K releases and Steelbooks by a minimum of $5.00, sometimes more, thinking people would just buy it there anyway instead of using Amazon to get it for the old price. If I'm paying an annual membership price and being offered special pricing, I would expect common items like movies to already be price-matched and not have to force me to get a hold of customer service for a refund. I think the Switch game deal looks pretty good, but I do not have a reason to use it. I don't care for the Nintendo Switch as it wasn't even a modern console when it came out, let alone in 2023. It's also nice having a 60-day return window, which is probably the only thing of value that I may have a use. I just haven't had a need for it. Maybe offering like a 10-15% discount on warranties may offer better value for me, as right now there has not been any tangible benefit that I have received/used that would really make me want to purchase this again next year. If you raise the price like you mistakenly did on movies, I'm definitely not going to buy it again.

I really enjoy my best buy cards, whenever we need something and pay over time awesome membership

Some times you pay for a membership but not sure of the benefits. I returned a printer twice because my MacBook was six and the printer needed a minimum of 11. THE CLERK ACCEPTED my printer because I had a 4 year return policy and I went to a received a new printer of my choice. I had almost a $100 worth of cartridges but could get them out. A geek employee was in the area and he took the time to retrieve the cartages . The one issue I seem to have issues with is to find help or a method to call for assistance.

The exclusive deals alone already cover the cost of the membership—I saved big on my last purchase. Free shipping, extended returns, and early access to special sales make me feel like a VIP every time I shop. If you want to save money and get the best perks, this membership is absolutely worth it!

I wish this covered more things. Like free geek squad services .

This was a awesone purchase just for the speed difference in the consoles. Also streaming moives is fast with no lag.

This membership was good to have for my initial purchase. Going forward I will consider the member pricing when deciding on an item to purchase from Best Buy or another retailer.

This is my 3rd year with the plus membership and I tell my family, friends,coworkers.

overall value is great; which i had waited to buy tv though...

I bought this membership to get a discount on router I was purchasing. I am not sure yet how valuable the membership will be and if I will renew it.

I was skeptical when I first signed up, but after 2 years I’ve found it’s easily worth my money. I’m able to take more risks when purchasing something, knowing that I have 60 days to return - either because it didn’t fit my need, or a problem showed up after 30 days allowing me to exchange it for a working product. I’ve also been able to price adjust when sales up to 2 months after come up which has been amazing. I used to spread my shopping around, but as of now all of my electronics purchasing goes through Best Buy and it’s been greatly. Highly recommend!

It required six phone calls to finally get an appointment for an instore visit. On the day it was supposed to be ready, it wasn't and no one called to let me know that it wasn't ready. The one bright spot was that Alice helped me the initial day and knew I was headed out of town. So she, spent the afternoon getting it fixed so I could come back that evening and pick it up. Alice was great but overall my experience was poor.

For me, the entire point of signing up for Plus was the promise of priority and improved odds on high demand releases. Best Buy customer service repeatedly told me that being a paid member would grant me priority in these virtual “lines”. The reality is, it doesn’t do anything. Your odds under a paid membership are no better than free members. It also does not give you improved odds for their “invite only” purchasing windows, either. I’ve entered their virtual queues several hundred times over the last 12 months and have only been successful less than 10 times. On top of that, in the year since I signed up for Plus, Best Buy has made absolutely ZERO improvements to back-end infrastructure that would help to mitigate bots from buying out all the high demand product. While you sit in a fake line, bots just breeze right past it and buy swaths of product. In a time where all of their competitors have at least attempted to make strides to help their human customers secure product, Best Buy has chosen to do nothing. Every single high demand release or drop is botted to high heaven. It’s a joke. Any time I called Customer Service and complained about my experience, they just say they’re sorry and say they will note my issue and pass it along. Then there’s the exclusive offers for Plus members. They’re comically bad. They’re usually ~5-10% off products no one wants in the first place. Or on the rare occasion it is a desirable product, you can find a better price from one of their competitors without the need for a yearly membership. Listen, I know my issue probably seems stupid to some people reading this, but this is the main reason I signed up and paid for this membership and it doesn’t function anything like they promised. Anyone else considering this program for the same reason should know ahead of time. To other people considering Plus: if you just want a longer return window, then sure, sign up for Plus. That’s about all it’s good for. Otherwise, don’t bother.

Great value and great deals for members!! New member deals monthly and are always good.

good value for the membership. provided good advice.

One of the best memberships I have ever owned. Great deals and is worth the money!

Unlimited geek squad..... Nice!!!!!!!!!!!!!!!!!!!!!!