Customer Ratings & Reviews

This is a good membership. I got it for my mom incase she didn't like her new tv. So far so good. Bill

The associate who was helping me during my purchase was really helpful.He was able to explain all the benefits of the membership. It make it very easy to understand.

The membership helped me save with future purchases and extended return window.

Love my membership so helpful! I can buy anything I need at a discounted price

I believe that Best Buy membership offers numerous benefits for frequent shoppers. The rewards program provides points for purchases, leading to discounts and exclusive offers. Additionally, members receive early access to sales and promotions, making it easier to snag great deals. Another advantage is the extended return window, allowing more time to evaluate purchases. Furthermore, members can enjoy free shipping and installation services, adding convenience to their shopping experience. However, I think Best Buy could enhance its membership program by offering more exclusive discounts and expanding its loyalty tiers. Overall, I find Best Buy membership valuable for those who regularly shop at the store.

Having Best Buy Plus Membership is peace of mind and real value. I love the unlimited Geek Squad Support provided especially my all time favorite Agent Garcia. Though, I feel it is a little pricey but the value of getting the protection plan on our electronic purchases is beyond measure. A very Happy and Protected all time BEST BUY purchaser!

Love this membership it’s convenient and helpful especially when you lose thing like I do

Part of the reason I signed up for the plus membership was for the 60 day price match benefit where after you purchase an item, if the price drops any time in the 60 days after purchase you can get a refund/credit for the amount. I purchased a Sonos Beam recently and a few weeks after it was purchased the price dropped from $499.00 to $399.99. I went in to get a price match and they went ahead with it and ended up having to process the price match as a return since the system wasn't working for them and didn't want to issue a refund. I originally used a $165.00 rewards certificate on the purchase and was never told this was an issue with the price match. They ended up processing a return on the original purchase and then "charging" me for the new sale price. I owed $71.14 since the original purchase price minus the $165 certificate was less than the price match amount, and the in store manager told me the $165.00 rewards certificate amount would be reissued to me to account for the price match and that I should receive an email with the new rewards certificate to activate. I waited days, about a week, and then messaged a live chat agent who checked my account and assured me that the rewards certificate would be reissued within 15 days of the price match date. Past 15 days and I still had no notification or sign that the rewards certificate was reissued. I spoke to a live agent online again and they told me to go back to the store for assistance. I returned to the store and spoke to the same manager. He seemed confused and didn't seem to remember the original transaction for the price match, didn't seem sure of what to do, went away to talk to discuss with someone and came back after about 5 minutes and told me pretty much the opposite of what I was told originally. He said that they would need to refund the $71.14 to me somehow and that I wouldn't receive the rewards certificate and didn't really explain why. I was confused so I asked why I was being told this when it's the opposite of what I was originally told when I priced matched the item. He pretty much said that they shouldn't have done what they did originally, and that it was a mistake, even though he was the person that originally helped me and processed the price match, did and that the $71.14 should be refunded/credited so I would essentially be back where I started. So in the end, no price match, no benefit at all to having the plus membership 60 day price match feature. I can understand having a specific policy that says they can't do a price match if you got a certain amount of of the original purchase by using a discount or rewards certificate, but that was never originally stated. They just reversed the price match and said "oopsie". It was Best Buy's mistake and I was almost treated like I was in the wrong somehow. If you made a mistake don't make the customer pay for it when you originally told them it was going to be price matched.

My church want to buy a laptop for the Pastor. I bought HP Envy 15", R7, 16GB/512GB (with $400 sale discount!) on Feb 16, on July 5 we give it back for service because it got very hot and cuts out randomly and when it start up there is a recovery blue screen. After I got it back, I can't back to the system and I return it again for another service on Oct. 7 and I got it back on Oct 17. Hopefully everything good now. The Geek squad guys is so fast to do their job. They sent it to HP Service Center because it still in factory guarantee.

The Installers we're very Professional and Provided Spacific details on how to work the Refrigerator..will Definitely Recommend Best Buy to Family and Friends..

By all our appliances from Best Buy the appliances that we buy a Samsung or TVs washer dryer all kitchen appliances. Best Buy is great. They offer the best prices. Love Best Buy.

I think the sales man was kind of pushy and now that Christmas is over, I do not see the reason we bought this as he had been "hearing" there would be a price break which would get a refund/credit towards or account on these purchases

Good offer and saved $$$ on new I pad PRO purchase

Mi son he love the scooter, is good product and is safe for a kid

This membership is a real deal im really a satisfied customer

We purchased a TV as our other one died. John was soo professional, and helped and answered all of our questions. When I got home, I was looking over the paperwork, and it also included a 6-month free to Sirius XM which was a blessing as mine was ready to expire. If you go into that department, I suggest speaking with John, we have gone back, and my husband always speaks with John. Thank you!

Good we’re happy with the services we got good cummications if you have questions they willing to help especially with Tom we have a lot of helps and opinion from him

Excellent receiver at a fantastic value. Dirac Live is beyond words! I also bought a high-end speaker system that can only be purchased online, they are not sold in stores so I could not listen to them before hand. Not a great decision but they were highly recommended on the AV forums so I did it. Long story short I was very disappointed with the speakers upon first listen….until I set up Dirac Live. Again…BEYOND WORDS! It changed everything and it brought these amazing speakers to life. This is more of a DL plug but this receiver includes it for FREEEE. I did my research, I don’t buy any electronics without hours of searching and comparison, you will not find a better receiver with the same wattage, channels, features, and DL included at this price point IMO.

I purchased this membership and it paid for itself twice. The price guarantee was great for me the price dropped twice on the TV I purchased. I was able to get the lower price two times within the 60 day period . Whenever I go to the store to purchase anything or use my reward points it is very easy and the employees are very helpful.

Good, it’s required to write something, but I don’t want