Customer Ratings & Reviews

The customer service I received was very informative and very pleasant and answered all my questions.

I never believed in “memberships.” That has all changed with my most recent experience. I signed-up for the Best Buy Membership when I bought a washer & dryer. I was treated like a priority when I had an install issue. I felt protected.

The Best Buy Plus membership has been a game-changer! From the moment I signed up, the perks have made me feel like a true VIP.

Because I did not make many high-dollar purchases the year I paid for the $50 out-of-pocket "Plus" Membership, it was of marginal to little value to me. The value of the Plus membership pales in comparison to the program that existed prior to 5/3/2022 when the "Elite" and "Elite Plus" tiers existed. Back then, with one big purchase, we used to get excellent benefits for the entire year, without a membership fee. Those benefits were significantly better than the current program. I guess Best Buy can't afford to offer such great programs anymore.

Our Best Buy membership is the most incredible thing we’ve ever gotten. The store is incredible with all kinds of great deals. The service and the help we get makes our visits So enjoyable and we recommended to everybody what a place to go for your technical needs And the geek squad is unbelievable and so professional you shouldn’t go anywhere else, but Best Buy.

This is tge best place to buy small and huge electronics. Fro. Fridge, microwaves, microphones, ring lights, smart phones and watches. They have everything you can imagine. Quality co m es first not quantity at Best Buy. The staff is the best. Very knowledgeable crew.

I like the protection for the products I purchase and the longer time to use a gift receipt for a return.

Got the membership to save money on a big purchase. Not sure how much it’s worth it beyond that.

The Best Buy membership offers great perks for tech enthusiasts. With exclusive access to member-only deals, free shipping on most products, and extended return windows, it's a must-have for frequent shoppers. The ability to earn points on purchases and redeem them for rewards adds extra value to the membership. However, the annual fee might deter some potential subscribers who don't shop at Best Buy frequently enough to justify the cost.

PROS: it saved my behind by, extending the time i had to return a dishwasher that ended up being a terrible purchase, so we were able to get a different one we love. CONS: they claim that they will refund you for purchases that go on sale within a year of you paying full price….. of course, this has never ever happened. Not sure if it’s worth it.

Friendly staff and very helpful. I purchased ny first Chromebook and they set me up wuth a Best Buy card.

My only complaint is that none of the orders ive made- all video games, have not met the two day shipping. Sometimes 4/5 days. Not a biggie, but is something they really advertise. Savings have been good. Im still in the air about renewing next year.

Membership is fine, I like that I can get refunds if something I bought goes on sale within the timeframe

There were 3 people removing a dryer and installing a new one. They were friendly and did not mess around to get the job completed. The staff was friendly

We were looking for a replacement TV. Best Buy had the quality TV we wanted. They also helped us take advantage of their credit service. It's been great!

Got it during a promo where buying the membership comes with a $50 cert and got another $5 cert a month after. Effectively got extra $5 for buying this!!! Used the $55 certs on preordering a game.

I’m happy I got a good deal. I did need to buy two in order to support all the items that needed to be plugged in.

I like the fact that it seems they are willing to be more flexible with you on certain items when you have the membership. I ended up getting a treadmill at a price I didn't think was possible because of their willingness to work with me.

Between random gift certificates, huge savings on a laptop, and more - this membership more than paid for itself instantly. If you are going to make a serious purchase at Best Buy (or more than one), definitely worth it.

The membership is a real value I enjoyed the peace of mind specially at the time of Black Friday. I am shopping like a king !!!