Customer Ratings & Reviews

The washer and dryer work very well no problems at the moment. Workers who installed the machines made sure to be careful with them. Best services ever!

I was recommend by one of Best buy staff to get the card i ned to down load different stuff on my laptop

I truly believe this membership is a great bargain. I use it all the time, too. The special member pricing and the unlimited support from the Geek Squad team alone are worth the price of admission. Then on top of that, there's the peace of mind that goes with the protection plans on all my purchases!

It works like any other credit card, you spend money.. you pay that back. However there is something genius that Best Buy did that reeled me in. Instead of only having the option to spend wherever or spend in store only, I can choose between those 2 options. To me that was crucial. Instead of being able to buy whatever whenever, thus using all that money way to soon, I chose in store only and have gotten mostly things I need, with the exception of a few splurges. Plus the ability to do payments per item, which admittedly I still don’t fully understand. From my understanding, you can use the card on anything in store and online through Best Buy. If you go with the use anywhere option, my assumption is you can literally use it anywhere. Now with that said, using in store comes with perks, I’ll go ahead and assume those perks don’t apply at another store. This is a great option for a credit card. Work as you’d expect and I haven’t had anything happen behind the scenes that would make me want to stop using it. I buy, I pay back. Super simple!

I’ve loved the deals I’ve gotten since I joined. Only issue I have is I’m spending too much at Best Buy now

Its a great membership to have if you like electric. Also you can pay things off with bi or yearly payment

I had horrible experience ordering half of my appliances from loews to the point even the installers said why didn't you go to loews. My experience with best buy/this purchase was so amazing it was to good to be true. From the moment I walked into the store the manager met with me and guaranteed they would rectify any and all prior dealings as far as appliances. With my anxiety and just going through the issue it took me a month of looking at the card she gave me. From taking that deep breath and walking in that same manager remembered and made EVERY point of all things regarding appliances so seamless. They even corrected and verified the prior loews mishaps.

I would recommend because you got two months to return items if you decide to not like them in two months, which is enough time to decide if you’re gonna keep something or not

The My Best Buy Plus™ membership has been a solid value so far. The member-exclusive pricing and extended return window alone make it worthwhile, especially if you shop at Best Buy regularly. I like having early access to deals and not feeling rushed with returns if something doesn’t work out. The perks are straightforward and actually useful, not just filler benefits. Overall, it’s a good upgrade for frequent Best Buy shoppers and pays for itself pretty quickly.

I recently had the pleasure of experiencing Best Buy’s customer service, and I can confidently say it deserves a full 5 stars! From the moment I walked into the store, I was greeted with genuine warmth and enthusiasm by a team member who clearly cared about helping me find exactly what I needed. I had a tricky issue with a laptop purchase—something about software compatibility—and the staff went above and beyond to assist me. The associate, let’s call them Alex (I wish I’d caught their real name!), listened patiently as I explained my situation, asked smart questions to clarify my needs, and then walked me through several options with impressive knowledge and zero pressure. When we hit a snag with an out-of-stock item, Alex didn’t hesitate to check their system, call another location, and arrange a seamless transfer—all while keeping me updated with a smile. It felt like they were as invested in solving my problem as I was! What really stood out was the follow-up. After I got home with my shiny new laptop, I received a courtesy call to ensure everything was working perfectly and to see if I had any more questions. That personal touch turned a great experience into an exceptional one. Best Buy’s team made me feel valued, not just as a customer, but as a person. If this is the standard they set, I’ll be a loyal shopper for life. Five stars, hands down

I am now a Best Buy loyalist. Customer service is top notch, returns are easy and the extra perks through membership are worth it!

Lot of benefits for members to shop in store, online or outside using bestbuy credit card

Absolutely love my new TV. The picture is amazing. The service and delivery was the best.

It was a great gift for the nephew. He likes to use it at home watching movies or lock in with some music at the gym

The service is there when you need it and there's no time lock as well. If you have high end electronics is good to have in the event something goes wrong!

Best Buy membership is very good for the benefit you get from 60 days return and price match it is very good

This membership is perfect for those who constantly change their minds since they give you a period of up to 90 days to return any product! They also have incredible prices for members and many more benefits which will make you fully enjoy every product you buy with them!

Loved the TV’s we have purchased and to have the confidence that this program gives makes us enjoy them that much more…!!!

I’ve been using the Best Buy Plus Membership for a few months now, and overall, it’s been a pretty solid upgrade for regular shoppers like me. For around $49.99/year, you get several perks that can easily pay for themselves if you shop even a few times a year. One of the biggest advantages is free 2-day shipping on most items with no minimum purchase — super handy when you need electronics or accessories quickly. You also get exclusive discounts on a rotating list of products, which often covers popular tech like laptops, TVs, and headphones. I noticed the deals sometimes match or even beat what you’d find during major sales events. Another underrated perk is the extended return window. Instead of the standard 15 days, Plus members get 60 days for most purchases, which takes a lot of the pressure off when making bigger decisions like a new laptop or appliance. That said, there are a few things to keep in mind. Some of the “exclusive offers” can be hit-or-miss depending on what you’re shopping for, and it doesn’t include full protection plans or total tech support — that’s part of the more expensive Best Buy Total membership. So if you’re expecting 24/7 tech help or free installation services, Plus won’t cover that.

Enjoying the larger screen. Speed, ease of use. Available data access. I am using it daily. The case is handy