Customer Ratings & Reviews

This membership got us some bonus rewards on the first purchase. I especially like being able to get the rewards on items at my local outlet store. First was a great deal on a Lenovo laptop and a monitor. Unfortunately, some cables were missing from the monitor box even though it was supposedly in excellent condition. No problem, when we took it back a few days later only to find a recent arrival of a bigger and better Nvidia monitor. Customer service was excellent. They exchanged it with no problem. Happy ever sense with both items. Recently I bought a couple Braun shave heads. Price was competitive with other retailers and I could use my reward points with free shipping. The good news was they were OEM. Expecting them to be P&G made in the US for Braun, imagine my surprise when they arrived a couple days later and the package said made in Germany. The real deal at a great price. We look forward to more great deals and rewards as well as free shipping. Thanks Best Buy!

Good Afternoon, I’m reaching out in hopes of a resolution. I went into Best Buy here in Altamonte Springs, FL 32714 store #509. I went to make a transaction for an item that was above a tag priced at $129.99. The product was Beats Pro 2. When the cashier completed the transaction she said the item was $249.99. I immediately questioned the PRICE. I spoke w/ a manager he gave me an unexpected explanation regarding the price. As a consumer & a Best Buy cardholder who’ve made big purchases and currently have a ZERO balance w/ Best Buy. It’s NOT my problem that the tag should have been REMOVED. I selected that product based off the tag. I feel it should have been an Employee training moment and me as the consumer with a EXCELLENT payment HISTORY, should have been HONORED that displayed tag price for the $129.99. I’ve went through ALL the proper chains of command. And the issue is still NOT RESOLVED. If someone with decision making abilities can respond to this email w/ a resolution I would appreciate that in a timely manner. See attached photo of item & price displayed. I’m almost 100% certain that the tag is no longer DISPLAYED and was REMOVED soon as I departed the store. Please again RESPOND in a timely manner. Thank you in advance regarding this issue.

I bought one of those lively devices for a person to help them be safe at home and then I got them a year membership Best buy and I'm happy with my purchase

THIS PRODUCT IS A GOOD IDEA. GETS YOU MORE TIME TO VERIFY LAPTOPS AND BETTER SERVICE IF YOU HAVE ISSUES. FOR $29.99 THAT IS GOOD SUPPORT.

Better return policy and you save money on lots and lots of products that you find in store and online .

Great service! The sales person, Josh H. at the Pensacola store in Cordova mall is fantastic! He's so knowledgeable, courteous, friendly and helpful. I just can't say enough nice things about him. He helped me find the perfect laptop for me. I'm thrilled with it!

The benefit to be able to have the 2 month window to return is unbeatable. Also, being able to catch electronics and toys at exclusive discounts is great. You need to proactive and see all the memebership discounts to get your money's worth and more

I’ve been using the Best Buy membership for a while now, and overall, it’s been a great experience. There are three tiers to choose from: My Best Buy, My Best Buy Plus, and My Best Buy Total. My Best Buy is free and offers basic benefits like free standard shipping with no minimum purchase and the ability to track past purchases. It’s a good starting point if you shop at Best Buy occasionally. My Best Buy Plus costs $49.99 per year and adds perks like free two-day shipping and access to exclusive deals and sales. One of the standout features is the extended return window of 60 days for most products, which is a significant upgrade from the standard 15 days1. In summary, if you shop at Best Buy regularly and value extended return windows, exclusive deals, and tech support, the Plus or Total memberships could be worth the investment. For occasional shoppers, the free My Best Buy membership still offers useful perks without any cost.

Excellent - so far. Use it about twice a week. It seems to be working well.

Easy to install, easy to setup through the app, works great! We have the battery powered version. Very pleased with this product!

This is my first time using this specific membership. Its been a year since I had it. So far, its been a satisfying experience. The perks such as the reward certificates that you get for BestBuy purchases provide an incentive to purchase other items in the store with significant discounts. This is just scratching the surface as far as what the membership provides. I have the BestBuy plus which has been good so far.

#1 You are so fortunate to have a salesperson like ALEX. He will take his time and explain the differences between the TV's. Never to rush you and will always make you feel comfortable. #2 After your purchase you need to make a schedule. Loyd does a great job in trying to schedule a delivery or service around your time. Not always easy but he always seems to manage it. #3 Jeff maybe the last person you may have to deal with. I am almost 96 years of age and let's face it it's like learning all over again. Jeff is like a teacher. He is very patient and will explain every detail. When he is through, he will always leave you feeling comfortable. Because every set up maybe different and could be confusing to you he will offer his cell phone number and say phone me any time and I'm sure we can work your way through the set up. that is special! #4 Just a great team to work with. I started years ago with MAGNOLIA TV and now I'm with BEST BUY. I am a very happy BEST BUY CUSTOMER.

My Best Buy plus is such a helpful tool. You get access to early sales and events. It’s totally worth plus you get discounts.

Very nice stove well bill the price and didn't take very long for them to deliver it to us

This is really great to have just in case something goes wrong with the television and I really like the 60 price guarantee.

When having connection issues with my printer, I called and an agent was able to quickly resolve the problem. Having technical support readily available is fantastic!

I love my membership. It's very easy to use. And the prices are unbeatable

The price is really good for the year. I got it because I got more points.

This membership has been a great investment for me. The exclusive member pricing has already saved me more than the annual cost, and the added benefit of free shipping with no minimum has made online shopping far more convenient. I especially appreciate the unlimited Geek Squad support—it gives me real peace of mind knowing that I can get help when I need it without worrying about extra fees. Best Buy Plus has made me feel like a valued customer. The ease of returns, early access to sales, and consistent perks reflect that this isn't just a gimmick—it actually adds value to my everyday purchases. I’ve used it for tech upgrades, household essentials, and even gifts, and it’s paid off every time. The overall experience has been smooth, reliable, and worth recommending. If you're someone who shops at Best Buy even semi-regularly, this membership pays for itself quickly.

Good deals here and there. If you buy something new, get it if in the budget.