Customer Ratings & Reviews

Inappropriate Language? Machines that censor thoughts and communications? Your clerk failed to tell me that Your Company was pulling my FICO score when I purchased a product. I own 5 companies and have a net worth exceeding $5 Million. I was denied credit possibly due to false information your company obtained, without informing me why. I'm undecided as to whether or not to report your company to the authorities, since you had no right to pull a credit check without my authorization. Your product (a small printer) was sold under false pretenses. Thus, we have no trust in your operations or training of staff. Needless to say, we will spend our roughly $15K per year IT budgets elsewhere. More irritating is that we would have simply paid cash or credit for the item but obviously you have pressured your staff to aggressively push "up sales" and all of the other nonsense that typifies our failing culture. The clerk, Mr. Gallagher I think was his name, was cordial and did nothing wrong, but should have been trained to inform customers when you pull a FICO surprise on them. The clerk was trying so hard to sell a "Membership" to meet his own goals, or respond to hype from your management. Who knows? I may complain to our authorities, but your damage has been done when my personal FICO score dropped 2 points from this nonsense. In modern America, I suppose you will ignore this, or a human will never see this. Sell the stock, folks. And I have wasted yet another 20 minutes of my time for nothing. Dr. Boege

Best buy plus it tracks all my purchases gets me the best pricing

This membership is a great value, to me and getting the product i Love my product it been a big savings for me

Great benefits with the Best Buy Plus membership. It saved us money on day one. We also loved our Geek Squad team!

My general Best Buy experiences have been poor over the past several years. I thought maybe things had improved. I recently was in store for a new back up camera for my son’s car. It was fine, I got talked into the plan because of lots of deals and geek squad support. Since then I maybe a significant purchase of a tv and sound bar and speakers. I set the delivery and install date and had a few questions regarding the purchase. I tried calling the store but I can’t get a hold of anyone, even to just know if my contact was working so I could stop in in person. Not an option. I have emailed a few times with limited response. I called and let me name and number for a manager to call back but nobody did. I then learned that my tv is not in stock so the delivery was pushed out 3 weeks. I went in the store, of course my contact wasn’t working and someone else told me that I could not change my order or risk pushing the delivery out further. He also said my install might be complicated, that geek squad might not be able to do it, and if they couldn’t, the would just leave my tv on the floor. So basically, no customer support for a $5000 purchase, no value from geek squad, no timely delivery, and on top of it, I get bombarded with garbage emails flooding my email. So I think I am going to cancel my order, maybe just buy something in stock, install it myself, cancel my membership thing and my credit card. It just isn’t and enjoyable experience. Josh

I stopped buying from Best Buy because of their short return policy. I bought everything from Best Buy decades ago when they had a 30 day return policy. I feel like I'm buying from Crutchfield but it a charge, but it's worth it. Selection and convenience.

Love the protection that i get with this service and it is great when buying something so expensive.

It really helps if you don’t have time to return Products

We are vary happy with the tv that we purchased and the young man who we took care of us, he was knowledgeable and courteous.

It has its benefits, especially if you buy large appliances free shipping can’t beat that. Also I like the fact you get an additional 30 days to return something.

Great and very helpful don’t need to run to your Phone every time in rings …

The membership is a safety nest total protection on your merchandise and guaranteed satisfied customer service that cares about their customers

I used this to return something after 30 days. I've seen some decent deals but only taken advantage of one or 2. I basically try not to ever buy anything so it's not exactly my bag...

I buy all my electronics from best buy and have saved quite a bit of money. The Best Buy associate always let me know what my savings will be so I don't even have to think of it. Plan to use it again on a Panasonic Blu Ray player and save clise to $100 bucks.

I have purchased couple of products and their services are best.

Definitely worth having it around. So much easier to ensure your devices are charged without taking up all outlets.

My Best Buy plus membership has been one of the best thing I bought on Best Buy cause of the advantages I get from it

Bought a desk top computer and although it seems to be good except I can’t get the sound to work unless i restart the pc every day. I took it to the Geek Squad at the store 2 times and they can’t seem to find any problem. Frustrating! Guess I’ll give them another shot.

This has helped my credit so much, also such good exclusive deals so worth it.

Membership deal is good but rewards UI is a bit chaotic