Customer Ratings & Reviews

I really enjoy having the extra time to returns items!

good to know i am covered and if something happens i can return my item easily without problems

This members is a great value. It pays for itself when you use it. I am very happy that i got it.

Great and value the price , and had a lot of advantages

The membership plus pays for itself with the present trend in the utilization of technology and electronics. You wouldn't want your gadgets not keep pace with the rapid growth. Your gadgets need to stay ready at all times and the Geek Squad membership helps you keep up.

After years of membership we will not be returning to Best Buy. After purchasing a new MacBook + a docking station, I found that I could not connect 2 additional monitors at once. After spending over 1.5 hours on the phone with Geek Squad and 3 additional trips to the store to work with Geek Squad there, their 'experts' finally figured out that I had to convert the 2nd monitor to USB-C for it to work. (despite there being 2 HDMI ports on the docking station that they sold me, had me return once, and insisted had a driver problem that they attempted to correct for HOURS). This, however, wasn't what lost Best Buy our business; they lost our business because after all of this fiasco - I asked them to comp me the cord to convert my 2nd monitor from HDMI to USB-c --- since I had spend a good deal of money in their store and then a lot of hours, lost work time, gasoline, and incorrect 'fixes' from them. Their answer .... 'We are running a business so we can't give away products'. The offered me 20% off. So to save probably $20 dollars... Best Buy & Geek Squad lost customers forever.

This membership is a great value. It offers discounts and deals that make shopping easier.

I don’t use this enough to gain any value.only make purchases occasionally so trying to figure out the value of having it.

Used my rewards to purchase an accessory for the apple ipad purchased on 12/23/24. Great experience with 2 employee interactions..Friendly, efficient , informative and professional..

Did an excellent job installing, got just what I wanted and some. Great job.

We ordered a new refrigerator. It came right on time and the men who delivered it were fantastic. Took out our old one and installed the new one quickly and professionally. Great job and great guys.

Nice to have it. You have a lot more options than without membership.

Really usefull for work task pretty compacted so easy to move with it

Just have had this for about a month and still learning what all it offers!

Get alot of discounts and you can wait longer to return items you don't like

TJ was knowledgeable and easy to work with. Whatever you are paying him, it is not enough.

Associate helped me get the Product configuration I needed—a 2 pack of Brother Ink Refills

Everyone helps dude that got my membership was chill and helpful in explaining everything bought a tv for that reason, great prices always surprised me when I go to check out and has more discount

Just bought a Ring camera. Was unable to connect myself. Due to my age. The Geek Squad came out and got it done right. Love the camera and Best Buy

Very pleased with their service! We will continue our business with them on an ongoing basis, once needed items are requested.