Customer Ratings & Reviews

we are getting used to it, but so far it is really. goo shipping rates and extended return policy

I find this to be a great value. We have had our membership for almost a year now and have used it for several purchases and will continue with the membership.

This membership is great and I am able to see the future benefits down the line. It has great value to it

Haven’t really seen what this membership can do because it is still very new, but it has real value.

I purchased an open box tv, when installed, it continuously restarted,spent 2 hours troubleshooting only to find it was not fixable, as I stated initially. I was told to return to store, I thought the internet signal might be weak, and purchased a mesh network, this caused me to miss the window to return that wasn't shared with me. When I went to store, the manager saw me walk in, immediately disregarded me, after several minutes she finally recognized me, and then told me that tv's weren't accepted for return on item box purchases. I told her I was instructed to return it and as I was trying to explain the situation, she interrupted me again to state "any return is at the discretion of the manager" and refused to accept it. I finally was able to explain, she refused again, I asked her to review my account and then announced that my window had closed and I must purchase the plan to return. I will never return to a Best Buy again, I currently use 11 tv's 4 computers, a home owner with all Samsung appliances, and Project Manager of large Solar Construction sites in excess of 400 acres and I will never buy anything from Best Buy again for any of these activities.

Best Buy is great to buy your electronics & household goods. They have good prices & support what they sell. The membership just makes it a sweeter deal.

I'm new to this membership, but so far I'm quiet pleased. I used the squad for a large screen TV delivery and installation. Everything went perfectly!

The orginization did all it could to resolve an issue with a faulty television. I was pleased with the overall attention to my issue as a customer and overall, Best Buys management team finding the right fix. Thank you!!

Awesome likes my new Refrigerator a lot , great size and fit in space

With all the new technologies coming out and updates, it is nice to have geek squad assistance. Some of us older folks need a little help with this tech stuff.

Knew what they were selling and were very helpful answering questions, also quick service

We got our Best Buy membership when we were shopping for Black Friday sales. It really paid off when we had to fix our son's laptop and it only cost about $50.

This is the best store in Miami, recomended buy any ítem here

Best but has the best customer service i love here i appreciate every employee.

Great value for the price. Also great customer service in store or on the phone

Love the pluse membership, its the best value. Great deals and woth the price.

I was supposed to be able to use my points. However, I was charged two different prices for the same item. I added my points but was charged the listed price instead of the $40 discount on one of my products. I do not see the advantage in a membership or customer service that actually does not know what they are talking about and cannot help service anything.

If you are looking to get back into vinyl and have a Best Buy near you, this is a great membership! I prefer to purchase my vinyl records in store rather than having them shipped as have heard nothing but horror stories from shipping, especially down here in Florida.

Getting this card turned out to be a hassle from the start. Took me THREE separate trips to the store to finally pay balance off in cash. First two times their check machines wouldn't accept 2 different checks I tried to pay with when more than enough money was in both accounts. Only got the card to save the 10 or 15% off which I never did get unless I buy more stuff when I don't go there very often. I didn't get any cash back like they claim. I didn't read all the details and not sure how everything works but just seems like more trouble than it's worth to someone like me who doesn't go there too often to take advantage of it. I assume with their astronomical interest rate (30.5%) they want as many to sign up for it so they can charge you more money than a loan shark if you forget about paying your balance off. Also constantly bombarded with stupid emails even after opting out of them except for the important ones regarding my account. Strongly considering cancelling it for how little I will use it.

Very convenient for people buying stuff on Best Buy