Customer Ratings & Reviews

Love the fact that if you buy the product today and you see it cheaper next week, you can just bring your receipt back to get the difference.

Membership came in handy for and extended return. I give it a 10 out of 10

I was hesitant at first, but my husband was like get it. With it being the holidays, I'm glad I did. It has paid for itself! The Best Buy plus members pricing only has already saved me around $75. If you're thinking about it, get it.

Honestly think the membership is worth it if you are in college because you need the tech support and get discounts on items throughout the store. Helps save some money on a college student budget. The benefits are nice.

Incredible online customer service! In store had a bit of difficulty with returning, and exchanging for other items. In total spent about an hour and a half. Multiple mangers involved, overrides, and confusion. These things happen.

value of membership with geek squad and other benefits on my purchases

Nice low price alternative to other memberships. Like that it extends return period but only on some items.

Extremely knowledgeable sales person helped me purchase (John Scales)in the past 3 months 2 flat screen tvs.My experience with geek squad ( installed on wall)was perfect they came within the time and no mess or fuss.

Hello I’m writing in regards to give your company some feedback for growth and improvement. I haven’t shopped your store in a while other than this transaction. I was very disappointed with how the store manager handled my situation. To add more to this I actually went back again about a week ago to another location that was 4plus hours from my home. I like about 2 minutes from a Best Buy. I was in the market for the new meta display glasses and was told my customer service several times that I would be able to purchase them in store the day of my demo which was a lie. I was told several times I talked to three different individuals before making this trip. I did the demo and ordered the glasses to only be told they would arrive on or near December 30th. I’m very disappointed in how this organization operates. From customer service knowledge over the phone to not being able to speak to a person in the actual store to the store manager.

I bought the membership because the salesperson told me I could apply PriceMatch to my $2,000 laptop if the price dropped within the next 60 days. The laptop's price did drop, and when I requested PriceMatch, they told me it wouldn't apply because it came as a bundle with some software trials. I wasn't interested in any software trial nor install anything, and besides, you can get software trials for free anyway. I think they include these "free" trials to make it seem like it's some kind of bundle and then not apply PriceMatch. The salesperson should have known that PriceMatch wouldn't apply in this case but insisted I buy the membership because of the PriceMatch possibility. It seems like a scam to include trials with such an expensive laptop and then say it's a bundle just not to apply the offered PriceMatch.

This membership is a real value unlimited geek squad I plan on using and if I need some help.

Looking forward to using the membership. Peach of mind knowing the geek squad is a phone call away

I am happy with this purchase for saving money and value

Thank you. My experience at Best Buy was fast, professional, and courteous.

I really like having the protection on items and I like that you get a lot of deals.

Excellent service. Great price. Plan to return for other items.

Up front cost seems not worth it at first but if you spend at least a couple hundred dollars or more a year at Best Buy or buy Apple products and take the free Apple care it’s pays for itself rather quickly.

Free shipping with no minimum purchase Access to purchase history, online order tracking and up-to-date shipping info and Quick checkout

Geek squad is fantastic and helpful even with Android

Great value for membership with great deals and discounts that come along with it.