Customer Ratings & Reviews

Other than our initial purchase, we have had no other experience with Best Buy. The initial install and support of our 65 inch TV was questionable at best. Had to go back to the store to get some issues fixed. Sales people were good, but not so much the techs.

I’ve been a My Best Buy Plus™ member for a while now and I’m very satisfied with the benefits. The free shipping and exclusive member pricing have already saved me money on several purchases. I especially like the extended return window, which gives me peace of mind when buying electronics. The program is easy to use, and customer service has been very responsive whenever I’ve had questions. Overall, it’s a great value for anyone who shops at Best Buy regularly!

Long story short, Customer Service is Untrustworthy. An online Best Buy agent helped me through the process of purchasing a BestBuy Membership and a product I was looking to purchase. The online agent told me if I purchased the membership the benefits would apply to the product I wanted to purchase. The online agent was also able to offer a sale price on the product! I would just have to purchase the product at full price online, then go to a physical store to receive a refund for the sale cost difference. I repeated the promises made by the agent to make sure we had a full understanding of the sales promise/deal. I completed the online order details with the agent for purchase and shipping details. Awesome experience so far! It was all a lie, the BestBuy agent tricked me into a deal. I go to the physical store, presented my case id #, and they informed me they would not refund me the difference. I was informed that any promises or sales made online are at the discretion of the store to uphold. Physical stores do not have to uphold promises from the online store. I call back to Best Buy online support, presented my case id #. I was informed that of course Best Buy will keeps its promise and I should go back to the physical store to prove the refund offer. Again, the physical store does not have to keep the promise even if I had evidence sent to me from an online agent. I called back to Best Buy for assistance, gave my case id # and after bouncing between agents for an hour, I was eventually “escalated”. I was informed BestBuy will of course keeps its promise and refund the difference. Please allow 3 days and BestBuy will follow up, if I don’t hear from anyone I should call back. Also if I purchase a membership, I was told the benefits don’t apply until the next day… No one reached out so I called back again, presented my case id #, bounced around agents for 45mins and was again “escalated”. I was informed again the refund promise would be upheld, please wait 3 days for someone to follow up but callback if I don’t hear from anyone. I asked if the membership benefits could be applied to the product, the agent said yes of course the benefits should apply immediately as there is no wait period; the agent was working on correcting that then the call disconnected… A week passes, no one reached out again. I call back, present my case id # and get bounced around agents for 45min. Then I get to the first agent to make an offer… they would offer half of the original refund promise but as a gift card. I declined this offer but stated I could accept the full amount as a gift card. The agent stated this would not be possible and disconnected the call. I called back again. Presented my case id # to eventually be informed that nothing could be done… although an online agent made a sales promise, BestBuy could not fulfill the promises. I would not receive the refund for the sales price that was promised. Any offer for a gift card option was no longer possible. And the product would not qualify under BestBuy membership benefits. I was sent back to the store and made hours of phone call with agents trying to get BestBuy to be consistent and truthful with its promises to its customers; why is it so hard to fulfill a promise and why make the customer go through hoops and be led off just to be told nothing could be done. Not a single offer for my dissatisfaction or inconvenience. Only that the agent could assist me with returning the product. Although the BestBuy agents are seemingly helpful, it seems nothing they say is a true promise and should not be trusted. Not to mention, the product was shipped to the wrong location!!! A different location than the email I received from an BestBuy agent confirming my requested shipping address. I’d save the money on purchasing this membership. You can find most, if not similar products, cheaper elsewhere. I only shopped with BestBuy for its customer service, I find this is not a reason to shop with BestBuy anymore.

If you are going to shop a few times a year at Best Buy at least and you need this membership.

Since we opened the account, the company has been a good partner in our purchases. The customer service has always been supreme, and we've been completely satisfied with every purchase we've made, except for one television that lasted 12 years and then stopped working. However, on our last purchase, the service we received from Geek Squad was fabulous, and we were very grateful for the installation once again. Thank you, Best Buy.

I’m really happy with my My Best Buy Plus membership! The discounts and exclusive prices make a big difference, especially on electronics and accessories. I love having free shipping, easy returns, and access to Geek Squad support whenever needed. It’s also nice knowing my purchases are protected and I’m earning rewards on top of the savings. Definitely worth it if you shop at Best Buy often — it pays for itself quickly!

This membership offers great value. The member pricing, combined with unlimited Geek Squad support, makes it extremely worthwhile. I also appreciate the peace of mind that comes with having protection plans on our purchases.

Not everything that glitters is gold. This is the 3rd time that I am giving best buys a poor rating, on the last two items, that I bought from them, (washer & dryer). The product works well but they came in a color that I didnt wanted and still to this day, no one has inquired about assisting in giving me, the color of items , which I saw, on "their display floor". Their geek squad told the delivery man to connect the items and they will further assist me, in getting the colors which i wanted...but that was just a lie to pacify me. But that is cool, for the next time I need any appliance, I will go to Loews or Home Depot.

Staff was friendly and helpful setting up my membership my rewards have been amazing with the card and have had access to amazing sales daily!

I’ve been really happy with the My Best Buy Plus membership. The member pricing has already saved me money on a few big purchases, and the free shipping has been super convenient. I also appreciate the extended return window—it makes buying electronics a lot less stressful. Overall, it feels like a solid value and has made shopping at Best Buy much easier. Definitely recommend.

So my first question about the program was "is it worth it?" Then answer is yes, it is. As much as I purchase from BB, the program has paid for itself in 6 or 7 months. The best part of the plan is the extended return policy. Had I not had the membership, a recent purchase of a graphics card would have been a 150 dollar brick since it took 2 weeks to determine the underlying issue that caused the return. The computer was the issue, but BB folks didn't mind as long as the item was in the original box with all items intact. So, 1 return saved me that cost. Overall, the program does pay for itself if you make regular or higher priced items. A bunch of small purchases could also add up to create your value. Your mileage may vary, but for the price, I've found it to be a great membership to have.

Appreciate the extended price matching that comes with this. For me, the peace of mind with larger purchases is what sold this for me.

I am very grateful I got my Best Buy plus membership for $25. I have been enjoying the 60 day return policy and membership pricing as well and I’m looking forward to utilizing these deals.

I went into Best Buy to purchase some rear channel speakers for my surround sound system, after getting all the information from your sales staff he helped me locate the speakers I needed but they were no longer available so he helped me with finding info on some that would work but unfortunately not from BB, so I inquired about a Apple Watch is which he was extremely helpful answering all my questions so I purchased the apple 10 series watch and couldn’t be happier! Plus my membership saved me money!

The My Best Buy Plus™ membership is a fantastic option for those who regularly shop at Best Buy and want to maximize savings and benefits. With this membership, you get exclusive member-only prices, early access to deals, and free 2-day shipping on eligible items—making it a great value for tech enthusiasts and frequent buyers. The discounts on select products, combined with added perks like an extended return window, make the annual fee well worth it for those who take advantage of Best Buy’s wide range of electronics, appliances, and accessories. If you shop at Best Buy often, this membership can quickly pay for itself with the savings and convenience it provides. Highly recommended for anyone looking to get more from their purchases!

It’s only been a few weeks since I signed up but the rewards I am able to glean from the program seem to be great. I guess I’ll know more over time which will inform my decision to renew next year.

Thanks for the membership. I needed it today to have one of the Geek Squad check out my recently purchased laptop. It was so helpful to discuss some of the features and perhaps some of the possible issues with the laptop.

It allowed me to price match within 60 days of receiving the items.

Used it to get a new washer love the saving i get will be usingnit again soon

The first person met at Best Buy Framingham was Tessa Artous . I told her that we were replacing our old 40 inch Samsung and she helped me find the OLED TI 42 INCH Samsung. She up the dates for installation and walked me through the process and procedures to install with Geek Squad. She advised me of return policies etc. We received helpful communications prior to the date of installation to prepare for the Squad arrival. Two men arrived and took excellent care in the installation. We couldn't be happier unless it was a free Ha Ha! Tessa was great and so were the team that came that day. Thank you Best Buy.