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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 284 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers enjoy the Crane M2's ease of use, compatibility with various devices, and the resulting video quality. Many appreciate its compact size and lightweight design, finding it ideal for travel. However, some users experienced challenges with balancing the gimbal and found the initial setup process and instructions to be less than intuitive. The app also received some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 284 reviews
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    gimble

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    neat lil gimble works good fits many camera and phone sizes

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am probably not an expert in this. I am just an ordinary dad who tried to use this gimbal with Canon M50 22mm. Set up not easy and not practical for every day use. Returned it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 1 out of 5 stars

    Confused

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too confusing of a product. Need better instructions. I had to return this item

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Will not charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good while it worked. Will not charge after 2 months of use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Joystick is no working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but is too soon to be having problem with it only last 2 moths

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works best with phones than cameras.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works best with phones than cameras. The camera cannot be heavy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Depends

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said it fit for the canon eos m50 the camera was too heavy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item that was recommended to me by store emp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t fit my camera I tried to return it and I was told it was too late for the return policy. I would think during the time of covid we would get a break It was less than a week and I have been a loyal customer for years!! I know where not to buy camera equipment in the future.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cool I just don’t know how to use so I haven’t use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    motors fault and no reset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    struggle with all but a go pro. units work for a while and then just stop powering the motors…. i have had two that did this… worked perfectly and then just went lame

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont Buy!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really a good product it was confusing to set up and use we spent about 5 hrs trying to get it set up and sill had issues with this product, i am happy we returned this shortly after purchasing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to take this product back! I was using it with a GoPro and it kept locking up. I tried all of the motor speeds and it just didn’t want to hold it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Might be a good gimbal but poor app/phone support

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stand alone as far as I can tell but won't pair with phone no matter what I try. Tried contacting support but no luck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got it working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got it working. Sleep mode issue. Too complicated to use. Seems like a nice product hampered by terrible software and terrible tech support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Check to see if your camera would work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gimbal was supposed to be a perfect fit for my m50. It did not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with my nex 5r. We tried everything, watched yt videos and followed instructions. I’ll return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a nikon d3500 and looking for a gimbal. Dont look here. Incompatible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive the item so far! Nearly one month! Pls help to chase USPS!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tripodi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned this item. It was not user friendly nor did it fit all cameras.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Difficulty on installing. Too small.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to install on camera. Too small. It was a Christmas gift.:(

    No, I would not recommend this to a friend