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Safety and In-Home Service

Safety is our top priority when we visit your home.

Nothing is more important to us than the safety of our customers and employees. That's why we follow CDC-recommended guidelines when we visit your home, so we can help prevent the spread of illness and keep everyone safe. Here are the important steps we're taking before, during and after your in-home service.

When choosing Best Buy for delivery, installation or repair, your service may be performed by either Geek Squad or one of our authorized, independent third-party contractors. These contractors are expected to adhere to the same safety precautions as our employees.

Before your in-home service.

We'll call you before we visit.

Before we come to your home, we'll call you at least 24 hours in advance. During this call, we will:

  1. Let you know that we'll be following CDC guidelines1 to keep everyone protected.
  2. Let you know that the employee(s) visiting your home is not ill.
  3. Confirm that you are not ill with flu-like symptoms or in quarantine from possible exposure to COVID-19.
  4. Discuss the safety precautions we'll be taking during your in-home service.2
  5. Confirm that you'd like to proceed with your in-home service.

If you're ill or quarantined, or if you don't want to continue with the appointment, we can either reschedule or arrange for doorstep delivery.

We'll also call you on the day of service and go through these five points again so we can keep everyone as safe as possible.

How we prepare before your visit.

  • Before reporting for work, we perform an online self-health check.
  • We wear clean clothes for each workday.
  • We perform a health check with a manager before heading to your home.
  • We restock our vehicles with masks, gloves, disinfectant wipes and spray, workspace cones, trash bags and more.
  • We clean and disinfect our laptops and mobile devices.

During your in-home service.

We've created a detailed plan for keeping everyone safe during our visit to your home. Here's what to expect:

Before the work starts.

  • We'll put on protective gear before we enter your home.
  • We'll keep a 6-foot distance from you as we enter (and for the remainder of our visit).
  • We'll go over the five points from our phone calls once again.

How we keep things safe during the work.

  • We'll prepare a workspace by marking a perimeter that gives us enough room to work in, and that provides a safe amount of distance from you and your family.
  • We'll clean and disinfect all surfaces we'll be touching. We'll also follow manufacturer guidelines and use the correct material to safely clean your product.
  • After the work is complete, we'll provide a demo of your product, with you watching at a safe distance.
  • We'll once again clean any surfaces we came into contact with.
  • If you need to pay by credit card, we'll clean your card before and after we swipe it. No signature will be required.

After your in-home service.

Our safety precautions continue even after we leave your home. Before our next in-home visit, we'll clean and disinfect all tools and supplies. And when we return to our Best Buy location at the end of the day, we will:

  • Place returned products or haul-away items in a designated area to be quarantined and sanitized.
  • Properly dispose of all safety supplies and trash.
  • Clean and disinfect commonly touched surfaces in our vehicles.
  • File only the minimum required paperwork for each in-home service (which no customer has ever touched).
  • Wash our clothing and reusable materials at home.

To comply with state and local requirements, in-home service is limited in these areas:

State Area In-Home Service Options
California Alameda, Contra Costa, Marin, Monterey, San Francisco3, San Mateo, Santa Clara, Santa Cruz and Sonoma counties Appliance delivery, installation and repair; doorstep delivery for all other products (offsite fitness equipment assembly is available, except for treadmills)
Connecticut Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Delaware Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Florida Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Illinois Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Kentucky Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Massachusetts Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Michigan Statewide Appliance delivery, installation and repair; doorstep delivery for all other products (offsite fitness equipment assembly is available, except for treadmills)
Missouri Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
New Jersey Statewide Appliance delivery, installation and repair; doorstep delivery for all other products (offsite fitness equipment assembly is available, except for treadmills)
New Mexico Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Nevada Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
New York Statewide Appliance delivery, installation and repair; doorstep delivery for all other products (offsite fitness equipment assembly is available, except for treadmills)
Oregon Statewide Delivery, installation and repair for most products; doorstep delivery for fitness equipment (offsite fitness equipment assembly is available, except for treadmills)
Pennsylvania Berks, Bucks, Chester, Delaware, Lancaster, Lehigh, Montgomery, Northampton and Philadelphia counties Doorstep delivery for all products; appliance repair in all counties; all other counties offer only appliance and home theater delivery, installation and repair services plus fitness delivery and installation
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