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In-Store Safety Precautions

As we reopen Best Buy stores, safety is our top priority.

We're happy to have reopened many of our stores, where permitted in accordance with local regulations, so that you can come in and browse, shop and get expert advice or service for the products you need. But, with safety top of mind, we've taken the following precautions to help prevent the spread of illness and keep everyone safe*:

  • Customers and employees are required to wear a face covering. We will supply a face covering if you don’t have one. Small children and those unable to wear one for health reasons may enter without one.
  • All our employees are following multiple safety guidelines, including wellness checks, personal protective equipment, regular cleaning of high-touch areas, along with engaging in other enhanced safety measures
  • We will be limiting store traffic levels to comply with CDC-recommended guidelines* for social distancing
  • Please check our store locator to determine store hours in your area
Best Buy employee
In-store at Best Buy

The first hour of shopping Wednesday mornings is designated for at risk customers only.

To further encourage a safe shopping experience at Best Buy, the first hour of in-store shopping (11 a.m. to 12 p.m. local time) every Wednesday will be reserved for seniors and other at risk customers. We ask that only at risk customers, and those assisting them, visit our stores during this time frame.

One-on-one in-store consultations are available by appointment.

We understand that some shopping requires you to see, touch, test and ask questions about products. That’s why we’re offering one-on-one consultations so you can be paired up with the Best Buy team member who has the right expertise to assist you.

Check out our video walk-through of an in-store consultation.

Scheduling your in-store consultation.

Follow the steps below to schedule your consultation. Then, we’ll contact you to discuss your needs. Depending on your priorities, we’ll assign either a Blue Shirt or a Geek Squad Agent to assist you during your in-store consultation. Learn more about available Geek Squad services.

1. Find a Best Buy store near you that's accepting appointments

Use our store locator, or call your local store or 1-888-BEST BUY to determine which stores in your area are offering in-store consultations.

2. Schedule your appointment in advance.

You may schedule your consultation online, by using the Best Buy app, or by calling your local store or 1-888-BEST BUY.

Note: We recommend you pre-book your appointment at least 1 to 2 days in advance. This will allow us sufficient time to contact you with a pre-call prior to your appointment to discuss your needs and inform you of our safety procedures. No pre-call will be made for same-day appointments.

If the date/time of your appointment request is not available, you may:

  • Schedule your appointment for an alternate date and time
  • Call your local store or 1-888-BESTBUY for a phone consultation
  • Book a virtual consultation online or via the Best Buy app
  • Shop online for Curbside Pickup or fast and free delivery

3. Appointment confirmation and reminders.

Shortly after booking your appointment, you will receive an email confirmation, along with subsequent reminders of your appointment.

4. Pre-appointment phone call.

A Best Buy team member will call you 1 to 2 days prior to your appointment to discuss your needs and to explain the consultation process, safety protocols and expectations.

At the time of your pre-appointment phone call we will:

  • Confirm that you feel well and are not under quarantine for possible exposure to COVID-19
  • Suggest other options or reschedule your appointment if you are not feeling well or are under quarantine
  • Explain safety procedures we have in place

What to expect during your in-store consultation.

1. Arrival and check-in.

Visit the front of the store at your scheduled appointment time to check in. If there is a wait time, you will be guided back to your car and alerted via call or text (if you’ve opted in) when we are ready to begin your consultation. During check-in, a Best Buy team member will confirm the objectives of your consultation, introduce the team member assigned to assist you, and review our safety procedures. Hand sanitizer wipes will be available at check-in.

2. Your shopping experience.

When entering the store, you can be assured that employee health checks have been performed prior to every shift, along with implementation of other safety procedures, such as the Best Buy team member wearing a mask and gloves. While the Best Buy team member assists you during your shopping experience, they will maintain social distancing and other safety guidelines, including explaining how to safely handle and demo products and equipment.

3. Face masks and face coverings.

Everyone is required to wear a face covering so we can help protect each other. Please bring and wear a face mask or face covering that covers your nose and mouth during your consultation. We will supply a face covering if you don’t have one. Small children and those unable to wear one for health reasons may enter without one.

Completing your transaction.

1. Checkout.

Safety guidelines will be maintained throughout the checkout process, including social distancing, PIN/signature pads cleaned before and after each interaction, and acrylic shields at all cash registers.

2. Loading products into your vehicle.

If you require assistance carrying or loading large or heavy products into your vehicle, our team members will be happy to assist you. You will be required to open your door, trunk or tailgate so that Best Buy team members can refrain from touching your vehicle while loading your products.


  • Safety precautions:

    *So long as there is community spread of COVID-19, the risk of infection cannot be completely eliminated.

  • CDC-recommended guidelines:

    *By going to the CDC website, you are leaving and entering a site hosted and operated by U.S. Department of Health & Human Services. Please review their Privacy Policy. Different terms and conditions may apply.