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In-Store Consultation Safety Precautions

Safety is our top priority when you visit a Best Buy store.

Check out our video walk-through of an in-store consultation.

Nothing is more important to us than the safety of our customers and employees. That’s why, as we re-open select Best Buy stores, we’re taking the following precautions to help prevent the spread of illness and keep everyone safe:

  • To limit foot traffic and maintain social distancing within stores, we’re currently allowing customers in the store by consultation appointment only
  • We will adhere to CDC-recommended guidelines,1 along with taking additional safety precautions throughout your in-store consultation
  • Below, you’ll find out how to set up your consultation, along with important safety measures taken before, during and after your Best Buy store visit

Scheduling your in-store consultation.

Follow the steps below to schedule your consultation. Then, we’ll contact you to discuss your needs. Depending on your priorities, we’ll assign either a Blue Shirt or a Geek Squad Agent to assist you during your in-store consultation. Learn more about available Geek Squad services.

1. Find a Best Buy store near you that's accepting appointments

Use our store locator, or call your local store or 1-888-BEST BUY to determine which stores in your area are offering in-store consultations.

2. Schedule your appointment in advance.

You may schedule your consultation online, by using the Best Buy app, or by calling your local store or 1-888-BEST BUY.

Note: We recommend you pre-book your appointment at least 1 to 2 days in advance. This will allow us sufficient time to contact you with a pre-call prior to your appointment to discuss your needs and inform you of our safety procedures. No pre-call will be made for same-day appointments.

If the date/time of your appointment request is not available, you may:

  • Schedule your appointment for an alternate date and time
  • Call your local store or 1-888-BESTBUY for a phone consultation
  • Book a virtual consultation online or via the Best Buy app
  • Shop online for Curbside Pickup or fast and free delivery

3. Appointment confirmation and reminders.

Shortly after booking your appointment, you will receive an email confirmation, along with subsequent reminders of your appointment.

4. Pre-appointment phone call.

A Best Buy team member will call you 1 to 2 days prior to your appointment to discuss your needs and to explain the consultation process, safety protocols and expectations.

At the time of your pre-appointment phone call we will:

  • Confirm that you feel well and are not under quarantine for possible exposure to COVID-19
  • Suggest other options or reschedule your appointment if you are not feeling well or are under quarantine
  • Explain safety procedures we have in place

What to expect during your in-store consultation.

1. Arrival and check-in.

Visit the front of the store at your scheduled appointment time to check in. If there is a wait time, you will be guided back to your car and alerted via call or text (if you’ve opted in) when we are ready to begin your consultation. During check-in, a Best Buy team member will confirm the objectives of your consultation, introduce the team member assigned to assist you, and review our safety procedures. Hand sanitizer wipes will be available at check-in.

2. Your shopping experience.

When entering the store, you can be assured that employee health checks have been performed prior to every shift, along with implementation of other safety procedures, such as the Best Buy team member wearing a mask and gloves. While the Best Buy team member assists you during your shopping experience, they will maintain social distancing and other safety guidelines, including explaining how to safely handle and demo products and equipment.

3. Store pricing.

We use BestBuy.com pricing for in-store consultations, so please download the Best Buy app for use during your visit.2

4. Face masks and face coverings.

For your safety and the safety of our staff, we ask that you please bring and wear a face mask or face covering that covers your nose and mouth during your consultation. Note that some local mandates require face coverings to be worn by customers; please ensure you are following any such mandates in the location of the Best Buy store you will be visiting. If you do not have your own face covering, we will provide one for your use while in the store.

Completing your transaction.

1. Checkout.

Safety guidelines will be maintained throughout the checkout process, including social distancing, PIN/signature pads cleaned before and after each interaction, and acrylic shields at all cash registers.

2. Loading products into your vehicle.

If you require assistance carrying or loading large or heavy products into your vehicle, our team members will be happy to assist you. You will be required to open your door, trunk or tailgate so that Best Buy team members can refrain from touching your vehicle while loading your products.