I purchased a new LG washer and dryer a couple months ago and had it installed by the Geek Squad. The washer was malfunctioning on the first wash and had to be replaced. When the washer was replaced, something happened to the dryer and it had to be replaced. The original washer I purchased had been discontinued, so I had to get another version that does not match the washer. Also, they wanted me to pay the difference for the "upgraded" dryer. After complaining on why this was not acceptable, they conceded to eat the cost. When they came on yet another day to replace the dryer, they did not hook up the dryer to the waterline for the steam function to work. They returned yesterday for a fourth time to fix this issue. When they left, I had a minor meltdown because the washer didn't work. Luckily, it was just that they had not turned the waterlines back on.
This has been the most frustrating purchase ever. I was out multiple days of work and so much time. All of my experiences talking to people about this problem were flippant at best. I will not be using Best Buy, Geek Squad, or any LG product in the future.