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Best Buy  ›  Customer Service  ›  Help  › 

International Orders

Help Center

International Orders

We can ship orders to:​

  • The 50 US states
  • US Virgin Islands
  • Guam
  • APO/FPO military addresses

We do not ship to anywhere else outside the US, except as noted above.

If you have a non-US billing address, you have two options when placing an order on

1. Have your order shipped to a US mailing address. This includes the 50 US states, the US Virgin Islands, Guam and APO/FPO (military) addresses.


2. Pick up your order at any US store. You can also designate someone else to pick up your order in the United States.

To complete your online purchase:

During checkout, in place of your non-US billing address, use this exact billing address:

10780 Kempwood Dr.
Houston, TX 77043

You can also call (612) 292-0995 at any time for assistance or to place your order over the phone.

Shipping to a US Mailing Address

  • During checkout, enter the phone number of the person you're shipping to.
  • International orders are intended for use in the US, and it is assumed that products will be used in the US.
  • Best Buy does not ship to known freight forwarders, and orders to such will be canceled.
  • Tax manifestos and sales tax refunds are not available for these orders.

Using Store Pickup at a US Store

  • Your order will be held at the store for 8 days. For your security, after 8 days we'll cancel the order and refund your form of payment.
  • Please make sure that the person picking up the order is either the person named on the purchasing credit card, or the person you've told us will pick up the order.
  • Store pickup is not available in Puerto Rico, Canada, Mexico or China.
  • Tax manifestos and sales tax refunds are not available for these orders.
  • All other store pickup terms and conditions apply.

Special Note about Marketplace Items

  • Marketplace items can be shipped only to states in the United States. They cannot be shipped to the US Virgin Islands, Guam or to APO/FPO (military) addresses.
  • Marketplace items are not eligible for store pickup.

Special Note about Apple® iTunes Codes

You may not use an international credit card to purchase an iTunes Code. If you attempted to purchase an iTunes Code from Best Buy in the US using an international credit card, your entire order will be automatically canceled.

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