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Store Pickup

Store Pickup lets you buy items online and pick them up in a store. You avoid shipping and scheduled delivery charges — and you may be able to get your order faster.

Here's how it works:

  • During checkout, choose Store Pickup and select your store
  • We'll show you an estimated pickup date
  • Place your order and wait to receive a "Ready for pickup" email (this is a separate email from your order confirmation)
  • Bring your ID, credit card and order number to the store and pick up your items
  • We'll hold your items at the store for 5 days; if you don't make it in by then, we'll cancel the order and refund your method of payment
  • If you cannot pick up your order within 5 days, you may either call your local Best Buy store, or contact customer service at 1-888 BEST BUY (1-888-237-8289) to prevent your order from canceling and extend your store pickup time frame

Bring to the store:

  1. Your government-issued photo ID
  2. The credit card used for the purchase (if a credit card was used)
  3. Your order number

At the store:

  • Some stores have reserved parking spaces for Store Pickup — they're right up front
  • Inside, look for the Store Pickup sign at the front of the store, or ask the Blue Shirt at the door to point you in the right direction

Who can pick up your order:

You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must select that option during checkout. You'll need to provide the pickup person's name, email address and phone number. Your pickup person will need to show his/her ID and the order number at the store.

Only you — or the person you've told us will pick up your order — can pick up your items.

Pre-orders:

Pre-ordered items will be available for pickup on or after their release date.

Ship to store:

Some items may not be immediately available for pickup at your local store, but can be shipped to your store from a Best Buy warehouse for free. Ship-to-store items usually arrive at the store within 3 to 7 business days. We'll send you an email when your items are ready for pickup.

Ship-to-store option excludes music, DVDs, video games and other select items.

Warehouse pickup:

Some items, like TVs, refrigerators and other major appliances, may be available for pickup at one of our local warehouses. If this option is available, you'll see it when you're selecting a store. Warehouse locations are closed on Sundays.

Bring the same items you'd bring for pickup in a store:

  1. Your government-issued photo ID
  2. The credit card used for the purchase (if a credit card was used)
  3. Your order number

At the warehouse, look for a Will Call or Visitor Parking sign. Head inside and someone will be there to help.

Picking up cell phones and mobile devices:

If you're picking up a cell phone, mobile device or mobile accessory at one of our big-box stores, pick up your order in the Store Pickup area.

We'll pre-activate your device and provide simple instruction to complete activation. If you need help, we'll guide you to the cell phone department for additional assistance.

For cell phones and devices with plans, the person named on the contract must be present for pickup.

Store Pickup and our Price Match Guarantee:

If your product is available at a lower price in the store at the time you pick it up, your original form of payment will be automatically adjusted to reflect the lower price. Some exclusions apply.

Changing or canceling Store Pickup:

If necessary, you can change or cancel your Store Pickup order.

Time frames to keep in mind:

  • To switch from Shipping to Store Pickup, let us know within 30 minutes
  • To switch from Store Pickup to Shipping, let us know within 5 days
  • You can cancel a Store Pickup order anytime
  • We’ll hold items at the store for 5 days — if you don’t make it in by then, we’ll automatically cancel the order

A few more things to know:

  • There's no charge for Store Pickup
  • Products may be larger than expected due to their packaging; please keep this in mind when considering what vehicle you use to pick up your order
  • Allow extra time to pick up large items like TVs and appliances
  • If you used a new Best Buy credit card to pay for your order, but haven't yet received the card in the mail, just let the store associate know
  • Virtual and one-time-use credit cards cannot be used for Store Pickup
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