Galaxy Note7 Safety Recall
Samsung has announced that all Note7 smartphones, including replacement models, are being recalled. Your safety is our primary concern and we urge you to power down your device and return it to a Best Buy store to take advantage of our exchange program.
To start your return or exchange with Best Buy, visit a store near you and talk to a Blue Shirt. Here are the options they will walk through with you:
- Exchange your current Galaxy Note7 for a Galaxy S7, Galaxy S7 edge or any other device for a refund of the price difference between devices. You may also return and exchange all Galaxy Note7 accessories.
- Return your Galaxy Note7 and all Note7 accessories for a full refund.
Starting December 29, 2016 carriers began releasing a Note7 software update. This update prevents the device from charging and eliminates the ability for it to work as a mobile device.
Note7 Refund and Exchange Program Incentives
Q: What if I want to exchange my Galaxy Note7 for another Samsung smartphone?
A: As a sign of our appreciation for your patience and loyalty, your wireless carrier is offering a $100 bill credit if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
Q: What if I already exchanged my Galaxy Note7 for another Samsung smartphone?
A: If you already exchanged your Galaxy Note7 device for another Samsung smartphone, you will receive a $75 bill credit from your wireless carrier in addition to the $25 you previously received.
Q: What if I want a refund for my Galaxy Note7?
A: If you choose to obtain a refund, you will receive a $25 bill credit from your wireless carrier, less any incentive credits already received.
Q: What if I want to exchange my Galaxy Note7 for another brand of smartphone?
A: If you choose to exchange your Galaxy Note7 for another brand of smartphone, you will receive a $25 bill credit from your wireless, less any incentive credits already received.
Note7 Return & Exchange FAQs
Q: Is it okay for me to continue using my Note7?
A: No, these devices may not be safe. Samsung and the Consumer Product Safety Commission (CPSC) have identified an issue with Note7 batteries. Your safety is our highest priority. Since affected Note7 batteries may overheat and pose a safety risk, it is extremely important to stop using your device, power it down immediately and participate in the exchange program described above.
Q: Where can I return or exchange my Note7?
A: Returns and exchanges must be made at a Best Buy store.
Q: The Best Buy product exchange period for cell phones is 14 days after purchase. What if I've had my Note7 for longer than 14 days?
A: Best Buy will accept all returns or exchanges for the Note7. No restocking fees will be applied.
Q: Can I return my Note7 and get my money back instead of exchanging it for another phone?
A: Yes, you can get your money back when you return your Note7.
Q: Can I keep the free item that I received with my Note7 purchase?
A: Yes, you may keep the free item that you received.
Q: Will I be charged a restocking fee if I exchange or return my Note7?
A: No, the Best Buy $35 restocking fee will be waived.
Q: Can I return my accessories for my Note7?
A: Currently Best Buy will accept all returns for Note7 accessories even if it is beyond the standard 14-day return period.
Q: Will I be able to return my Note7 even if it is damaged?
A: Exchanges and returns will be honored regardless of the condition of the Note7.
Q: What if I don't want to exchange my Note7?
A: Our primary concern is your safety, and we want to help you exchange your Note7 for a new device. The CPSC and Samsung are directing owners to power down and return their Note7s.
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