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Geek Squad® - Online iPod® and MP3 Player Setup and Training (Remote Service)

Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

Here's how:
  • If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
  • On qualifying products, Best Buy will then verify the current price to complete the price match.

Some exclusions apply. See the list of Designated Major Online Retailers and full details.

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    If music makes you happy, MP3 players will make you ecstatic. Geek Squad can help you do so much more with your iPod or MP3 player than you ever expected. Learn how to manage your music, photos and videos. Copy files to your device and get answers to all your questions. A Geek Squad Agent will work with you remotely. All you need is a high-speed Internet connection and you're ready to rock.


    WHAT IS INCLUDED

    A Geek Squad Agent will:
    • Demonstrate how to use your iPod or MP3 player
    • Explain how to burn your own CDs and copy (rip) your CDs onto the computer
    • Show how to transfer tunes to your iPod or MP3 player
    • Show how to organize your new music library
    This service requires a working high-speed Internet connection, as well as a PC or Mac. Consultation lasts approximately 30 minutes.


    Why should you have Geek Squad do it for you?
    • 30-day money-back guarantee
    • Friendly, knowledgeable live demonstration
    • Anytime, anywhere convenience
    WHAT TO EXPECT

    Important scheduling information:
    When we validate your order, you will receive a redemption e-mail for each service you've purchased. This email will contain a key code that will validate your order. You may arrange service anytime after you receive your redemption email.
    To use this service, follow these easy steps:
    1. Go to http://www.geeksquad.com/chat-with-an-agent.
    2. Enter your redemption code in the first box where it asks for your order ID.
    3. Log into your Online Support Account or, if you are not a member, create an account.
    4. Click "Talk To An Agent" to start your session.


    WHAT TO BRING

    When you are ready to use the service, remember to have the following ready:
    • The Geek Squad redemption e-mail that shows the key code for the iPod and MP3 Player Setup and Training service you purchased
    • A computer with a high-speed Internet connection
    • The iPod or MP3 player you'd like to learn more about

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