The latest technology looks good. With contoured doors, interior LED lighting, and custom spaces for targeted cooling, this Samsung refrigerator will take your kitchen to the next level. Plus, the Door-in-Door® design gives everyone easy access to their favorite snacks.
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The longer I have it the more I LOVE it!
Posted by: Tinkerbelhot from: on
The fridge has it ALL! My review will be lengthy as I want to hit on all the great features. We moved into our home six years ago and at the time borrowed my dad's extra garage fridge to get us by. You know your standard 18-20 cubic foot fridge nothing special. We finally decided to bite the bullet this year because with a growing 9 year old boy at home our fridge just couldn't hold enough food to get us through a week of grocery shopping. We lead a busy life and having to go the store every two to three days was just getting to be too much. This fridge is big and a tight fit in our fairly small kitchen (we had to shave off the overhang on the counter top to make it fit and you might be able to get a sheet of paper between the fridge and the cabinet). But we made sure and measured a bunch of times to make sure that it would fit before we purchased. I also read hundreds of reviews on every forum I could find (Best Buy, Amazon, Consumer Reports, ect.) because come on $4,000 for a fridge is a big investment. This had the best reviews on the market compared to the Samsung four door one that I was sure I really wanted, but it had received horrible reviews most people having it go out within six months of purchase and I can't afford to have my fridge go out that soon after purchased and wait a month for a replacement or repair. Installation was easy and the delivery guys were GREAT, very knowledgeable showed my husband all the cool little features and gave pointers-like that the handles on the freezer drawer and chilling drawer are meant to be loose (they move up and down) as they have two clips that break the seal so that you don't have to yank super hard to open those drawers as the seal is very tight which is good thing. We had noticed were loose at the store, but assumed it was because of it being a display model. Once it had cooled which only took a couple of hours we moved over everything from our previously packed to the brim fridge and I was amazed! We still had over half of the upper fridge section empty, the cooler draw had nothing in it and what had been in the freezer fit in half of one side of the freezer drawer. I went grocery shopping the next day and bought everything we would need to get us through an entire week and then some since I was getting ready to host a Christmas party. I still had a quarter of the fridge empty! I was able to make all my holiday candy this year and not be creative letting chocolates cool outside on my patio or having to clean out my whole fridge just to do that one thing. I love the door in door section it's great for my son to be able to just grab a cold drink without opening the whole fridge. The tiny easy access drawers I thought would never get used are perfect for his string cheeses and apple sauce pouches. I use the cooling drawer for mainly holding drinks you could probably fit 3-4 cases of pop easily, but it's also great for holding party platters especially with the sliding adjustable dividers. We have a water filtration system for our whole house and with the added filtration the water tastes amazing and I love finally having a huge supply of ice my husband likes his drinks really cold. The cubes are about half the size of your normal refillable trays so they are easy to get into water bottles for your workouts. The crushed ice is very fine which would be a drawback if the cubes weren't such a great size. It is super easy to switch between the two as well. I also like the fresh air filter for the fridge. You can activate it and it removes smells easily so as not to make everything smell or taste funny without having to go buy baking soda for the fridge and wait three days or so and hope that the smell actually leaves. The freezer section is great as well. I wanted more fridge than freezer as we have a great 22 cubic foot deep freezer already. I love that the upper sliding drawer is removable if need be and the thin drawer is a great place for ice compresses, bacon and other thin items that are otherwise usually lost in your freezer. LG literally thought of everything on this fridge. If you purchase this fridge you will not be disappointed. Only one drawback (and not big enough to diminish how great this fridge is) for those that don't know as I didn't this is a truly stainless steel fridge therefore your magnets will not stick to the front of this fridge. They will stick on the side, but if you use your fridge like a command center like we did you will have to either buy stainless steel specific magnets or find another alternative. In all this fridge is GREAT!
23 out of 23 found this review helpful.
Read this before buying
Posted by: tm8snluv from: on
I'm sure the other reviewers received a working product. I did too, for the first few days. However, I had to have a service guy come out within the first week the fridge was delivered because the CustomChill door temperature selector buttons stopped working and the freezer drawer light doesn't work. The issue appears to be with the electronics or wiring. The technician has been out 3 times, and the problem still isn't fixed. To note, it's been a month and a half since the first visit. He has to contact LG directly while here because they haven't released the specs to technicians. After 2 part swaps, the issue remains. He said I should be getting a call from LG soon. I hope it's to replace the fridge.
We bought the fridge to replace a 14 year old 26cu ft KitchenAid side-by-side because we wanted something more energy efficient. I was hesitant because the new models (from any manufacturer) have a lot of plastic pieces and metal-on-plastic pieces. This means those parts will wear out quicker and you (the consumer) will have to pay to fix them or buy a new fridge. Since it was on all similar models, we decided to go with LG because of overall reviews. The compressor probably will last since it's mechanical and LG puts a long warranty on it. We were a little disappointed with all the plastic because of the high price.
The door-in-door is nice, but you have to really push on it to get it to stay closed instead of just swinging it closed. As annoying as it is, keep the door alarm activated. This has saved us from leaving the door-in-door open because it didn't close. Plan on two hand use for the ice and water dispensers. The water dispenser symbol will inevitably get scratched off soon because it's only painted on instead of etched in. The paint on ours already has some chips on it - again, cost savings for LG. The ice machine is small, and cubes have a tendency to build up in front of the sensor. This causes the machine to stop making ice because it senses the bucket is full, but it is not. This happens 2-3 times a week and always on the side closest to the door hinges. I recommend checking it often and knocking the ice down. The ice machine makes the left door stick out farther, so be sure to have plenty of room to open it fully. Otherwise, you can't reach in to grab items in the back of the fridge. Inside the fridge, there's plenty of room, and the space is configurable. The shelves are sturdy and can handle heavy items without flexing. The fridge compartment is also deep. My wife is 5'3" and can't reach to the back of the top shelves.
I can't comment on the CustomChill drawer because we can't change the temperature, and we have no idea what the temperature is because the lights don't work. The sliding dividers are a nice option though to keep meats and other products separated.
The freezer has 2 other drawers in there. However, this results in only a 10-inch clearance in the main compartment. I can't stand bottles up because of this. We spend a lot more time digging around for things too because the main compartment is deep and extend underneath the other drawers. Also, there is nothing filtering out the moisture in the air. Everything has ice crystals on the outside.
The enormous size of the fridge presented problems when the delivery guys were trying to get it into my house. They had to pull out the drawers and take off the front door handles. Then, they had to open the doors and pivot the fridge through 34" wide doorway openings. Something to remember if you ever plan on getting it OUT of your house.
Overall, we still have mix feelings about the fridge since we haven't noticed any decrease in this month's electric bill. The broken CustomChill drawer also colors our opinion of the fridge. Couple that with the liberal use of plastic-on-plastic and plastic-on-metal parts, and it's only a matter of time before new parts are needed (or a new fridge). The cost of the fridge is too much for this fact. However, I do want to reiterate again, that all the other fridges from other manufacturers did the exact same thing. Hopefully, this review provides some insight for those searching for a new fridge. If you want this one, then buy it on sale.
58 out of 72 found this review helpful.
This Fridge has changed my life
Posted by: BurtReynolds from: Georgia on
We had an issue with the first fridge delivered(same model) after a few months of use. Their was an issue with the re-circulation fans that LG has now fixed by adding a heater to prevent ice build up.
We love this fridge, from the convenience of the front access door on the right door, to the ice maker and filter built into the door, to all of the different sliding drawers in the freezer, to the adjustable shelving, LED lighting, and the middle drawer that can be set to 4 different temp zones.
-Front access door for drinks, butter, condiments, etc.
-Middle drawer, Air Filter, LED lighting,
-Build quality, finish, looks
-Room, adjustable shelves, more room, sliding shelves in freezer
-Ice maker and water filter built in door.
Water dispenser is a little awkward.
We don't always buy service plans on our purchases but they have lowered the price recently on there Fridge service plans and it was less than 10% of the purchase price, so we bought it.
13 out of 13 found this review helpful.
Dependability a definite issue
Posted by: Packmanclan from: on
This is our 3rd (third) LG, with all being warranty replacements. My wife loves the room and interior. My issues are with dependability and length of service operation. All 3 of these were within 1.5 years and luckily we purchased an extended warranty. The first one had a compressor failure. The second ones door seals failed. Had condensation and black mold growing. Not too apetizing when you open the fridge. The good news is that this excelled my weight loss-heck who needs to go to the gym-LOL! No problems with this one so far. I did however purchase another extended warranty.
15 out of 16 found this review helpful.
Best refrigerator ever
Posted by: alfm from: on
This is truly a unique refrigerator. The door in door access is absolutely the best and so very convenient . It is very easy to be organized with the interior design of this refrigerator. Also love the different shelves in the bottom freezer. The ice maker does not take any room away from the inside since it is nestled inside the door. The water flow in this refrigerator is also stronger than in any other refrigerator we owned before. We love everything about this refrigerator!
11 out of 11 found this review helpful.
Looks cool but not worth $1
Posted by: MIssPiggy from: on
Purchased this refrigerator July 2015, It worked well for less than 6 months. First the freezer went out... Dec. 22nd, then Dec. 25th our Ice maker stopped working and finally our refrigerator hasn't been working since December 26th. We first called LG Dec.23rd and did some trouble shooting, with no luck, we called back Dec. 24th and understood that we would not get a repairperson out until after Christmas...that was fine with us... We called again on Dec 25th because the Ice maker had then quit working. And were told we would receive a call Dec. 26th to set up our repair appt. We never got the call. Dec. 27th came and I called frantically because now the whole refrigerator stopped working. I was called back Dec. 28th to confirm an appt. for Dec. 31st, with a 3rd party Sharper Image. This I thought was completely unacceptable since I had been calling since the 23rd, but what choice did I really have. I then called Sharper Image to make sure we are on the schedule today Dec. 30th and they had not received our work order!!!!!! I called LG and they say they sent it via email to Sharper Image, which is not how they usually send work orders. I was upset that they would not go the extra mile and call to confirm the repair service got the order.... the customer service rep then put me on hold to call Sharper Image only to find out that the email address the work order was sent to no longer exists. The customer service gal told me that they don't have availability until Tuesday Jan 5th. This was absolutely not acceptable in any way, so I asked to speak with a Supervisor....after explaining my situation to him of my 4 kids eating out of a cooler in my backyard and all the hundreds of dollars in food I have had to throw out,,,all he said was I am sorry there is nothing else I can do but resubmit the work order. I am absolutely appalled at his response and the lack of customer service I have received. I will never again purchase anything made by LG. The only thing I can say is if you decide to purchase this refrigerator anyway, buy the geek squad protection plan because you are going to need it.
18 out of 22 found this review helpful.
Well Designed Refrigerator
Posted by: Customer from: Monument, CO on
Only had it a short time. Lots of room to find items. Door in door, is a nice feature. One can open the outer door to get commonly used items without letting out the cold air from the large compartment. The chest type freezer has two sliding shelves so all the frozen food is not barried at the bottom making you have to dig to look for items like the old style. The ice maker is in the door and does not take up a lot of space in the refrigerator.
9 out of 9 found this review helpful.
Defective ice maker.
Posted by: Disgusted from: on
The ice maker has not worked consistently in year one. You must buy an extended warranty, because I have had it serviced four times to a cost is three hundred dollars, including parts and labor per visit. This refrigerator was top of the line, but junk! I am buying my ice now and refuse to pay more to have the ice maker fixed. Customer service is very poor.
12 out of 14 found this review helpful.
Posted by: ervol57 from: on
We like everything about the refrigerator. Love the drawer that allows you to adjust the temperature. Tons of storage. Door in door is fantastic. The only negative (and why it is a 4 not a 5) is that I am unable to reach to the back of the top shelf...and shelf movement is kind of limited in the refrigerator. Also, we are not sure what to put in the "easy reach" sliding doors (lunch meat?) When you are buying ... make sure you visualize where you would put everything, especially tall items. We are very happy with our decision - as we compared so many!
8 out of 8 found this review helpful.
Water/Ice unit leaks!
Posted by: HowellOwl from: on
The Good: Initially, I thought it a great fridge that definitely offers a ton of space, which is perfect for my growing family. The small drawer is perfect for snacks and baby food. The quick access are in the front is also really handy. The French door design keeps the things that you need to get to most often at easiest reach.
The Bad: It get marks and fingerprints very easily and isn't the easiest appliance to clean. To add to the issue, the water spout out front sprays really hard and often splashes onto the front of the stainless finish. I spend more time than I'd like cleaning it. Also the light on the front shines out toward you and not down to where you place your cup for water or ice. Because of this, it is blindingly bright and really annoying.
The Ugly: I have two MAJOR issues with this fridge. First, the touch pad that you use to select ice type and lighting simply doesn't work most of the time. I have to press buttons several times and very hard to get the touch pad to work. The model in the store did not have this issue (one of the reasons we bought this one over another model). Second, the water/ice unit leaks. There is constantly a small puddle in the front of the refrigerator and drops of water on the floor. This can be dangerous if you have small children who use the kitchen a their own personal racetrack. I have had this fridge for just over a month and have had the part replaced by Geek Squad to no avail. Because if this, I am extremely disappointed in my purchase. I would expect a $3000 fridge to work without any issue.