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DO NOT buy this product! Multiple defects!
Posted by: Emily from: on
have a Samsung french door. DO NOT purchase a fridge from Samsung! 1 year and 2 days after purchase, we got dramatic ice build-up in and under the crisper drawers. Samsung (after a rather dramatic phone call with my husband) reluctantly agreed to fix it. 3 months after the "fix" it occurred again. This time Samsung refused to take responsibility for it. We paid $300 for a repair man to come and fix it. He showed up and said he couldn't make the repair because the fridge needed to be defrosted first. So nice of them to tell us that when we made the appointment! So ANOTHER day had to be taken off of work, for him to come back and fix it. He said that the first problem was a drain line that was too short (resulting in water build-up) and that the second time there was a seal that had been cracked (BY ICE FROM THE FIRST PROBLEM). So Samsung sold a defective product, and then refused to fix a problem caused by the defect.
We thought two weeks ago we were in the clear, but...today there is MORE ice build up in the crisper drawers and under them. I've never been so upset with a purchase in my life! And this "top of the line" model is not even two years old.
17 out of 18 found this review helpful.
Had to Return
Posted by: Sbandl from: Madison, wi on
We actually had to return this refrigerator because it did not fit in our space! I know what you are thinking, "well this is your fault because you didn't measure right". But, this is wrong. The specifications did not account for a one inch "box" that is on the back top of the fridge. Because of this extra inch that was not included on the specifications it didn't fit in our space. We had to return it but Best Buy was so great with the return! They got us a new fridge fast and also allowed an equal trade for a refrigerator that was slightly more expensive than the original.
14 out of 16 found this review helpful.
Great for small galley kitchen
Posted by: Cinderella from: on
I should first say that this is the only French door style on the market that fit the width of our space, so our options were very limited if we wanted the French doors!
It looks nice, is well lit and functions well. It's very quiet (note that we don't use the ice maker so I can't report on that).
The only major drawback that we found is that the shelves are not high enough to insert a gallon milk container or anything taller, unless you lay the items on their side. Otherwise, they need to go on either of the doors.
All-in-all, we're very happy with the purchase and like the space it gives us. If you have more room for a wider or deeper fridge, I'd recommend selecting another model, but this model works great in tight spaces!
9 out of 9 found this review helpful.
Great looking fridge, but no filtered ice filter!
Posted by: DavidAustinTX from: Austin Texas on
I have this fridge just over a month.. First I was disappointed that is did not come with a filtered ice filter as advertised on Best Buys site. I cross checked the info on Samsung's site and it also states it comes with a filtered ice filter. Someone needs to up date this information. Since this is a very new product, I had to make my decision solely on the information provided. One thing I really like is its low profile. it does not stick out much further then the counter dept fridge that I replaced. The storage is excellent in both the top portion of the unit and lower freezer. The vegetable bins are deep and roomy. And I do like the deli drawer. Led lighting can be better in the lower section of the fridge. There is none. I have noticed some popping and cracking noise coming form the fridge ever so often;. I do think it has something to do with the cooling of the compressors. Freezer door opens and close easily. This is my first French door and I Like it over the side by side unit it replaces. Don't be fooled by the cubic feet capacity it easily hold more then my 22 cubic feet side by side. Also I think its important saying that Samsung has one of the best warranty's in the business. And it did play a big factor in making this purchase.
7 out of 7 found this review helpful.
Good fridge for the price, but lacking options
Posted by: Jason from: on
Good fridge, have had it about a month and have had no issues. Controls are straightforward, and it operates efficiently (temp is maintained well, if a little cooler than my old fridge). The interior is well designed for cleanup, with every piece removable.
My only complaint is that there really isn't very many options for positioning the internal shelves/door items. The top and bottom shelves only have one position, and the middle shelf has a low/middle/high option that changes it's elevation in about 1 inch increments (so you can basically have your middle shelf equidistant between the top and bottom, or 1 inch closer to either). Your door options are also limited, leaving you with a 'this is pretty much the way its going to be' design.
I'm sure you can get those options if you chose to spend more, so the question is how important is that to you. For us, this has been a great value fridge.
6 out of 6 found this review helpful.
Could not be repaired
Posted by: madd from: on
terribly made. Twice I've had the ice maker changed and twice the main freezing components. Neither fix took and refrigerator is now unusable with leaking water coming into the crisper drawers... Then geek squad would not replace it with same model refrigerator . Stay away from both
5 out of 5 found this review helpful.
Nice Fridge, height dimensions were off.
Posted by: myran019 from: on
Love the fridge so far, but there is an electrical control box located on the top of the fridge that takes up about 2 more inches that is not mentioned in the specifications so i had to do some construction of my cabinets to make the fridge fit.
4 out of 4 found this review helpful.
So far so good.
Posted by: Juli from: on
I spent a lot of time going through specs for refrigerators in order to find one that would fit just right in my kitchen and have all the features I wanted. This was the winner. Others have pointed out the lack of versatility as far as the shelves go, but in a household of two I'm unable to use up enough space in this fridge to have issues. The fridge itself looks great...very bright white...and luckily coordinates really well with my existing GE appliances. I don't have cabinets above my refrigerator so the box on top didn't bother me. Also, compared to my old fridge this one is super quiet. I also like the digital display inside with temp readings. Really great refrigerator!
5 out of 6 found this review helpful.
Posted by: Shopper222 from: on
Fridge works great, no issues so far. I did hear a loud motor sound coming from the fridge the first couple of days. Sound resulted from the ice maker been turned ON, and we did not have it hooked up to a water line. Sound went away once ice maker feature was set to OFF.
3 out of 3 found this review helpful.
I love this fridge.
Posted by: Thom1971 from: on
The refrigerator has excellent storage and the space is well organized. Purchased at a great price. The stainless steel finish is easy to clean and looks great.