
Sit back and let a Geek Squad Agent walk the path verifying pathways, doorways and other areas where the appliance(s) needs to be moved and premeasure your space for a new appliance.
After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778). Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.
Q: What do I need to do to claim a full-price refund for this service?
A: To claim a full-price refund, click on the order in your purchase history online and print your service receipt with the Best Buy order number. Then, when you purchase an appliance in a Best Buy store, bring the receipt with you.
Q: Why are measurements compared to product dimensions during the pre-measure?
A: Measurements are compared to product dimensions to determine if the appliance will fit in the desired location and to identify any potential issues or additional work required. Additional charges may apply for extra work.
Q: How do I schedule the Appliance Site Survey after placing my order?
A: After you place your order, you will receive a confirmation email with a redemption code. You can then call 1-800-GEEK SQUAD (1-800-433-5778) to schedule your appointment.
Q: What happens in the final steps of the site survey?
A: The agent will answer any questions you may have and provide solutions as needed. They will also let you know how to contact them for future support.
Q: What happens during the pre-measure service?
A: The agent will ask you to show them where you want to place the new appliance. They will then measure the space and provide you with a copy of the measurements.
Q: What is required before the agent arrives for the site survey?
A: You need to ensure a clear path from the street to the location being measured and have someone 18 years or older present for the appointment.
Q: What does the agent do during the site survey?
A: The agent will verify pathways, doorways, and other areas where the appliance needs to be moved. They will also pre-measure your space for the new appliance.
Q: Will Best Buy do measurements before I buy appliances
A: Yes, BestBuy Geek Squad can come to your home to measure and survey the site. I had this done for replacing a wall oven and I am glad I did. I needed help finding an appliance that would fit in the space I have.
Customers frequently mention the appliance's overall performance and how well it has been working. Many customers also appreciate the perfect fit of the appliance and the professionalism of the site crew. However, a few customers have noted issues with the dimensions of the appliance, such as a cooktop not fitting properly.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.