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My Best Buy Memberships™ FAQs

Frequently asked questions about My Best Buy Memberships™.

My Best Buy™ FAQs.

How can I join My Best Buy™?

You can join now on BestBuy.com by creating an account. You can also join My Best Buy™ in any Best Buy store or on the Best Buy mobile app. 

Who can join My Best Buy™?

My Best Buy™ is open to individual U.S. (50 states, District of Columbia and Puerto Rico) residents, at least 13 years of age, who provide and maintain a valid email address. If you are between 13 years of age and the age of majority (18 or 19 years old, depending on your state) you must obtain permission from your parent or legal guardian before signing up for the program.

Where can I find my member ID?

You can find your member ID on your My Best Buy® Credit Card or on the account home page of your BestBuy.com account.

How do I track my My Best Buy™ purchases?

Simply sign in to your BestBuy.com account when making a purchase or provide your My Best Buy member ID when making a purchase in store.

Where do I get more answers about My Best Buy™ membership? 

Click here to learn more.

My Best Buy Plus™ FAQs.

Who can join My Best Buy Plus™?

My Best Buy Plus™ is open to individual U.S. (50 states, District of Columbia and Puerto Rico) residents, at least 13 years of age, who provide and maintain a valid email address. If you are between 13 years of age and the age of majority (18 or 19 years old, depending on your state) you must obtain permission from your parent or legal guardian before signing up for the program.

My Best Buy Plus™ for Puerto Rico residents is available in store only. Learn more.

Can I use my My Best Buy Plus™ membership for online purchases?

Yes. As long as you are signed in to your My Best Buy™ account online, you can take full advantage of your membership benefits.

Where can I get additional information about My Best Buy Plus™?

For more information, please visit our membership benefits page.

Why is a credit card required to activate a My Best Buy Plus™ membership?

My Best Buy Plus™ is an auto-renewing membership, and a credit card is required so that your benefits are uninterrupted. You may cancel your auto-renewing My Best Buy Plus™ membership at any time by calling 1-888-BEST BUY (1-888-237-8289) or by managing your subscriptions on your BestBuy.com account.

Why don't I see my My Best Buy Plus™ membership listed within my My Best Buy™ account?

You may have set up multiple My Best Buy™ accounts. To fix this issue and have My Best Buy Plus™ placed under the correct account, please call 1-888-BEST BUY (1-888-237-8289).

How does the auto-renewal process work with My Best Buy Plus™?

My Best Buy Plus™ automatically renews each year, and your chosen card will be charged $49.99 plus tax, or the then-current price, on your yearly renewal date unless you cancel before then by calling 1-888-BEST BUY (1-888-237-8289) or by managing subscriptions on your BestBuy.com account

Can a My Best Buy Plus™ membership be returned?

A My Best Buy Plus™ membership cannot be returned, but it can be cancelled. You can cancel your membership by calling 1-888-BEST BUY (1-888-237-8289) or by managing your subscriptions on your BestBuy.com account. Depending on when you cancel your membership, you may be entitled to a refund as follows:

  • If you cancel within the first 60 days of the initial purchase, or any renewal term, you will be entitled to receive a refund for the full value of the amount paid for your yearly membership minus the value of any membership discounts or benefits already provided during the then-current term.
  • If you cancel after the first 60 days, you will be entitled to receive a prorated refund based on the number of days remaining in the billing year beyond the cancellation date and minus the value of any membership discounts or benefits already provided during the then-current term. 

Can I purchase a My Best Buy Plus™ membership on BestBuy.com?

Yes, a My Best Buy Plus™ membership can be purchased either in store or online

My Best Buy Total™ FAQs.

I understand that VIP access to experts is included with my membership. When are the experts available and how do I connect with them?

Our experts are available 24/7/365, and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log in to your account at BestBuy.com or on the Best Buy mobile app to chat with an expert

Is My Best Buy Total™ a protection plan?

My Best Buy Total™ is not an extended warranty plan or a protection plan. However, as a member, you’ll receive up to 24 months of Best Buy Protection or AppleCare+ coverage (for Apple hardware products) for most new devices purchased at Best Buy, as long as your membership is in active status. See the complete Terms and Conditions for Best Buy Protection and AppleCare+ under the Protection tab.

Does a My Best Buy Total™ membership cover tech support on devices purchased outside of Best Buy?

My Best Buy Total™ offers 24/7/365 tech support on all devices, no matter where or when they were purchased.

Does a My Best Buy Total™ membership cover more than one address?

No, membership covers only one service address at this time.

Can I use my My Best Buy Total™ membership for online purchases?

Yes. As long as you are signed in to your account online, you can take full advantage of your membership benefits.

Where can I get additional information about My Best Buy Total™?

For more information, please visit the membership benefits page.

Why is a credit card required to activate a My Best Buy Total™ membership?

My Best Buy Total™ is an auto-renewing membership, and a credit card is required so that your benefits are uninterrupted. You may cancel your auto-renewing My Best Buy Total™ membership at any time by calling 1-888-BEST BUY (1-888-237-8289) or by managing your subscriptions on your BestBuy.com account.

Why don't I see my My Best Buy Total™ membership listed within my My Best Buy account?

You may have set up multiple My Best Buy accounts. To fix this issue and have My Best Buy Total™ placed under the correct account, please call 1-888-BEST BUY (1-888-237-8289).

How does the auto-renewal process work for My Best Buy Total™ members?

My Best Buy Total™ automatically renews each year, and your chosen card will be charged $179.99 plus tax, or the then-current price, on your yearly renewal date unless you cancel before then by calling 1-888-BEST BUY (1-888-237-8289) or by managing subscriptions on your BestBuy.com account

Can a My Best Buy Total™ membership be returned? How do I cancel my membership?

A My Best Buy Total™ membership cannot be returned, but it can be cancelled. You can cancel your membership by calling 1-888-BEST BUY (1-888-237-8289) or by managing your subscriptions on your BestBuy.com account. Depending on when you cancel your membership, you may be entitled to a refund as follows:

  • If you cancel within the first 60 days of the initial purchase, or any renewal term, you will be entitled to receive a refund for the full value of the amount paid for your yearly membership minus the value of any membership discounts, services or benefits already provided during the then-current term. As part of this, you will also be entitled to a full refund of the portion of the membership fee that paid for your protection plan benefits, except that a deduction may be made from such amount for repairs or replacement costs incurred during the then-current term.
  • If you cancel after the first 60 days, you will be entitled to receive a prorated refund based on the number of days remaining in the billing year beyond the cancellation date and minus the value of any membership discounts, services or benefits already provided during the then-current term. As part of this, you will also be entitled to a prorated refund of the portion of the membership fee that paid for your protection plan benefits, except that a deduction may be made from such amount for repairs or replacement costs incurred during the then-current term.

Can I purchase a My Best Buy Total™ membership on BestBuy.com?

Yes, a My Best Buy Total™ membership can be purchased either in store or online.

 

 

Does the product protection that comes with a My Best Buy Total™ membership apply to products I give as gifts?

Yes. The product protection that comes with your My Best Buy Total™ membership still applies to eligible products you give as gifts. Here's how it works:

  • When you make a purchase that’s covered by the protection plan with your membership, you’ll receive an email confirming your protection plan coverage. Give a copy of this email to your gift recipient. They will need this email to show that their product is covered.
  • The protection plan will remain in your name. You may still receive information about the plan — such as the gift recipient’s claim activity and notices about the plan.
  • The protection plan will continue for up to 24 months, as long as your membership remains active. If you cancel or choose not to renew your membership, this will cancel any remaining months on the protection plan.
  • Eligible claims outside of the manufacturer's warranty are limited to 2 claims per 12-month period, each subject to a service fee.

Complete terms and conditions for Best Buy Protection and for AppleCare+ are available at BestBuy.com/PlanTerms.

Update to Best Buy Totaltech™

Why did Best Buy make this change?

When it comes to technology, we know that different customers value very different things. Our new membership tiers — My Best Buy™, My Best Buy Plus™ and My Best Buy Total™ — give customers the freedom to choose a membership that fits their needs, depending on their technology, budget and lifestyle.

How will this affect me as a Best Buy Totaltech™ member?

On June 27, 2023, Best Buy Totaltech™ became My Best Buy Total™. The included member benefits changed on June 27, 2023; however, former Best Buy Totaltech members will continue to receive the previous membership benefits until their renewal date that occurs after July 26, 2023. After the renewal, the previously included member benefits will change to the new set of included member benefits. If you haven't already, you will receive an email in the near future with more details about the updated membership benefits.

What if I sign up to be a Totaltech member before the program changes?

On June 27, 2023, Best Buy Totaltech became My Best Buy Total™. Anyone who signed up for Totaltech before June 27, 2023 will receive the previous membership benefits until their yearly renewal date. After the renewal, the included member benefits will change to the new set of included member benefits. You will receive an email with more details about the updated membership benefits.