ECOVACS Robotics - DEEBOT OZMO U2 Robotic Vacuum & Mop - Black

I don’t regret buying this, worth spending on. It’s so easy to use and my kids are taking advance of it. It gives me peace of mind when I leave for the day knowing I can count on it to get the job done. Not to brag but even my kitten is enjoying it!! :)

So I do love this vacuum/mop. It works so efficiently and it’s just a joy to watch. It’s easy to clean and start up. Super self efficient. However, I think it scuffed my floors. The wood floors in my apartment have a plastic varnish and in one corner they’re now all scratched up. I can’t think of anything else that would have done that. So that’s super disappointing.

Does the job Don’t pay more on most sophisticated model Map works great This is my second one

100% in love with it. Highly recommend it to anyone shopping for a robotic vacuum!! It goes from the hardwood to the rugs to the entryway rubber mats without any issues!!

I don’t recommend this brand. We bought one last year not even a year ago and we exchanged it as a piece in the brush broke. We got another one 2 months ago and same thing broke!! Pics attached so you know what I’m talking about. I don’t want to keep paying the warranty for it to break in 2 months again!!! Try another brand! Liked it when it worked but not worth the money if it'll break quick.

Awful product. The metal pin the charging dock broke a few weeks after first use, Ecovacs replaced it then a few months later the exact same thing happened, this time they said we have to pay for replacement. I recommend looking elsewhere.

Being a lazy house cleaner, I’ve been longing for an intelligent auto-clean bot, hence following this category of robotic vacuum cleaners for a few years now. [TL;DR let me cut through the chase, … I regret to inform you, … we’re much closer, … but not quite there yet. The Jetsons’ “Rosie” remains the holy grail ] Having owned a couple of these robot vacuums in the past, I had high hopes the recent technological advances in technology would yield a true replacement to traditional handheld plug-in vacuums. I break them into two categories, smart and dumb vacuums. Unfortunately, I’d place this one in the latter category, despite being a definite upgrade from our previous 2017 dumb robovac (pic silver). Competing smart vacuums today are equipped with LIDAR systems (laser echo-location so to speak) emitting a beam, and measuring the feedback loop. Benefits being they mostly avoid bumping into floor-standing obstacles, like guitars and corner lamps. Unfortunately I cannot say the same for Ozmo. Other smart robovacs may employ ceiling mapping cameras to learn your house, and navigate its cleaning route, while others utilize smart AI algorithms, and many offer pre-defined Clean vs. Restricted / Avoid areas (keeping it away from stairs and narrow spaces it’s been known to get stuck, etc). While the Ozmo U2 offers app integration to modulate cleaning modes, (general path, corner scrub, etc). I was unable to detect a plethora of intelligence in its routing algorithm. This unit repeats the same areas while neglecting others. e.g. A> I have counted 6 times (and counting), <make that 8x now just ten minutes later>, that this unit seems magnetically possessed bumpering between a guitar amp and tower stereo speaker. e.g. B> Ozmo cleaned an area in our kitchen, moved to the next area (though got caught under a cabinet easily dislodged by a nudge), then returned to the area it just completed, before getting stuck under the same cabinet at same exact point (rug in front of kitchen sink minimizes height. Having said that, the app is incredibly helpful, and obviates the need for a handheld remote control, with many features worthy of exploration. DISCLAIMER : the following supposition has NOT been authenticated. It is merely this reviewer’s observation and nothing more. ———— Initial setup for me proved problematic, as trying to register the vac in the Ecovacs app was unsuccessful and required a call to a very capable and attentive support rep. Ozmo U2 has a QR code to scan, but would not add the vac to the app. The problem was iOS 14 beta on iPhone 11 Pro Max, presumably to be fixed. Using my wife’s iPhone 8 (iOS 13) setup was more straight forward, as long as you don’t mind “FORGETTING YOUR WI-FI PASSWORD, and RE-TYPING IT INTO THE ECOVACS APP”. Sorry: it’s probably benign, but I get a bit wary sharing sensitive data foreign or domestic. Requirements included Location Services, and suspiciously “Forgetting your WiFi Network”, and typing your router password directly into the app. I’m probably overly paranoid, but admit heightened privacy concerns when supplying sensitive information like Exact Location, house plan maps (some models) and Wi-Fi Passwords. *** I suggest you use Guest WI-FI account credentials ***, with limited access to the devices on your network. As a professional reviewer I did NOT let these qualms influence this review in the least. PROS ———— + Voice feedback + App Locate Deebot + Do Not Disturb mode + Programmable Cleaning schedules + obstacle detection quickly disengages vs forging ahead + seemingly excellent battery life (3x alternate version) + Ecovacs Magnetic Boundary (tape off problem areas) + easy setup (save for iOS 14 beta bug that prevents registering it) + Customer Support very responsive and help, with excellent follow-up + ability to clean areas traditional vacuums seldom do (under sofas and beds) CONS ———— -WiFi password collection heightens my privacy concerns -certain areas repeatedly draw Ozmo like a magnet -random cleaning patterns minimize confidence -manually collection bin empty (other models use repository) -collection bin could be much larger, accumulates quickly -too much prep work : forced-air vent covers, phone chargers, plugs, cables, cat toys, etc. CONCLUSION ————————- An an entry-level robot vacuum, this model provides a tremendous level of value, and likely serves many customers needs, however some may claim my standards are unrealistically high. While this ECOVACS Deebot Ozmo U2 unit is a big upgrade from previous models I’ve owned, I feel that applying the money you’d spend on this unit, towards a more feature-rich upper-tier model ( Ozmo T8 AIVI, or other), would likely resolve the drawbacks I encountered, and prove to be a wise investment. It is for this reason that I DO NOT recommend this product to a friend.

This is our second robotic vacuum and coincidentally, both are from Ecovac. We also own DEEBOT N79SE that we got about 2 years ago. We have been using that one almost everyday and are used to its functionality. So using DEEBOT OZMO U2 wasn't challenging. There are few differences between this and the older one but main is it's mopping functionality. The older one is just a vacuum but U2 can mop as well. That was something new to us. Other difference is that U2 lacks a dedicated remote control. Our older vacuum came with one. But that is not an issue for us as we barely used it (3 or 4 times max in 2 years). The mobile app does what the remote can do. I received U2 little more than a week ago and have been using it since that day. We are impressed with the way it works. It does job for you automatically when you are feeling lazy. And on top of that, it will automatically charge itself when it's about to run out of battery. First of all, let's see what comes in the box: 1) The ECOVACS Robotics DEEBOT U2 2) Four round brushes (of which two are extras) 3) An extra filter 4) Mopping plate 5) Disposable mopping pads 6) Charger and cable 7) Brush for cleaning the vacuum and round brushes 8) Owner's Manual Setting it up was really easy. I didn't know Ecovacs launched a new app. The vacuum had a QR code sticker glued on top of it. All I had to do was scan it with my phone which lead me to their app page on Apple's App Store. I downloaded the new app, added my new vacuum and that's it. I already had an account with Ecovacs, so didn't have to create one. Ecovacs instructs users to charge the vacuum for at least 4 hours before first use which we did and gave it a try. It has been doing a decent job but again does about 80%, not complete which is okay for the excellent price. It can be connected with your wifi but only with the 2.4 GHz not with 5 GHz. Just like the older one, it can be connected with Google home or Amazon Alexa. We own both, so I set it up with both. Honestly, setting up with google was way easier than Alexa because in Alexa, you have to add a skill and follow few other steps that is kind of unnecessary IMO. It does an awesome job of vacuuming on both carpet and hard surface floors. We have a two story house with hard floor downstairs all over except one den room that has carpet. We turned on the vacuum and let it do it's business. It did a pretty good job on hard floor, much better than carpet which was expected per our experience with older vacuum. We then tried the mopping functionality. Ecovacs recommends only water has mopping liquid. We normally use actual mopping solution just because my wife is a big germaphobe. So it was kind of a let down but still we gave it a try with just water. It did what it was designed for but don't expect it to replace your conventional mop. Also, I found it really hard to take the vacuum plate off of the vacuum. I felt like I'm going to break the plate tabs that go inside the base of the vacuum. And you HAVE TO take the plate off in order to charge the vacuum. Vacuum itself is not very loud. Other added feature is the voice prompt which our older vacuum doesn't have. I've attached pic of both new and old vacuum side by side for comparison. It's a good product overall with few minor issues but for the price, I would definitely recommend it.