A:AnswerIt seems that you are asking for a Geek Squad Home Membership. If so, this is a plan that provides setups and support for all your tech devices .Technically it does cover your computers, tablets, smartphones and Televisions but not in case of accidental damage and you get 20% Hardware repair discount on all other devices except cellphones and TV
A:AnswerTo get a faster answer. I would probably call the store and ask, or read over your paperwork that came with the protection plan. It should have the information you need. I probably would call too.
A:AnswerHi there. Thank you for your question! If you need to have work done on the Surface Pro, we'll need to have you come in to your local Best Buy store and see us at Geek Squad. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerI would go to the store and take my device with me. They will most likely tell you if your still covered and if you are atleast you have device and save a trip for running back home to get it. And maybe read over your paperwork. That may help
A:AnswerHi Elvis. Thanks for your great question. Being that it's still a newer phone, we should have plenty in stock. If it's an older phone like a Galaxy S6, it's more likely in that scenario to receive a refurbished phone that will function like new. I hope this helps. If you have any further questions, we'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your great question! There are two types of protection plans. One that is protection for that specific product (your first laptop) and a support plan that covers multiple devices known currently as Total Tech Support. We can absolutely look into this with you to help you out. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
A:AnswerHi Wilson. Thanks for your question! Normally with a tablet, you don't need to have an antivirus installed. However, if you'd like to use it, we can help out with that installation. You can give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
A:AnswerHi there. Thanks for your great question! The plan starts the day of the purchase. The reason it does is because it covers much more than the manufacturer warranties. It fills in the gaps so to speak. For example, the manufacturer wouldn't cover a damaged laptop that was dropped. Our plan would. The manufacturer may have more specific guidelines on what is covered and what is not and ours may be easier to work with. We'd be happy to answer any further questions if you have any. Please reach out to us at (800) GEEK-SQUAD or (800) 433-5778 for any more concerns.
A:AnswerHi Donn. Thanks for your question. If you've got the Geek Squad Protect and Support Plus plan on a device, that will cover hardware and most software work. If you have any questions on specific services that you need, feel free to reach out to your local Best Buy's Geek Squad to verify. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Crissy. Thank you for your question! Currently, antivirus is not included within our Geek Squad protection plans with the exception of our Total Tech Support program. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any further questions, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Ash, the full terms and conditions for the plans we offer can be reviewed any time at www.geeksquad.com/termsconditions. For questions and assistance with your exact Geek Squad plan please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerWe may be able to assist with getting your Surface working, but we’d want to check the computer out first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
