A:AnswerYou will need to bring your laptop/tablet/TV etc to your local Best Buy store and have a Geek Squad member assess the damage or issue you're having.
A:AnswerIf the battery needed replacement before the 2 year protection plan was expired, I might question that because that should not happen and it may defective. As far as replacing the battery, you should be able to do that yourself, as it's a simple process.
A:AnswerYou will not get a refund because it is past the 30 day refund/exchange policy. They will fix your laptop or replace it if it cannot be repaired.