So I've used geek squads service before for a bad CMOS battery. I'm going to give a little bit of background about myself before explaining what happened. I'm a PC hardware enthusiast. I'm up to date with the newest technologies and build my own desktop computers. This happened to me a couple years ago and after this happened, I have completely disassembled and reassembled this computer 2 times, so I have a good idea of the complexity of the job they performed. I had this service for my dell inspiron 15. I bought it because I thought the geek squad could do basic repairs and would cover my PC if it broke. Well about a year after purchasing my PC, the CMOS battery died which caused the PC to give a beep code on startup. I was afraid of voiding the warranty by opening my PC up to replace the watch battery that powers the clock on the motherboard. sometimes there are warranty voiding stickers that are hidden under screws or between panels. ( after this event during my rebuilds I notitced that the CMOS battery is located in an increadibly easily accessed spot. it requires the removal of one screw and prying off one pannel. after that you use a screw driver or your hand to remove and replace the battery. after that you place the panel back on and put the screw back in). They told me they'd look at it and run diagnostics on it, so I handed it over and waited in the store until their diagnostics finished. When they handed it back to me the computer no longer booted. I assumed that the motherboard must have been damaged and finally coincidentally broke while they were working on it. They offered to send it to their repair facility which I agreed to. I thought a motherboard replacement would be pretty simple and I wouldn't lose any data since the motherboard doesn't store data. So I waited two weeks to have my computer repaired. it wasn't optimal to be without my computer, but I was able to make due. When my PC was returned to me after being fixed, the paper slip in the box said the problem was the CMOS battery. So I figured that they must not have plugged everything back in properly at the store after the diagnostics. For people who work on computers all day, disassembling and reassembling a dell inspiron 15 should be no problem at all and the CMOS battery replacement should be even easier than that. It has a very well designed and easy to repair internal layout. But I'll let that slide. sure a CMOS battery should have been able to be swapped in the store, but in my case I could make due without my laptop for a 2 weeks because I have a primary desktop computer. Well I open my computer to find that they factory reset it, so I lost all my programs. my files were still in tact, but because they factory reset it my programs no longer worked. Also my computer was very sluggish and took way longer than it should to load or do anything. I had to then factory reset it again, which resolved the sluggish issue that was caused by the geek squad. Well, I am an engineering major, so my programs are quite expensive and calling companies to get new license keys can be a hassle. also if a company decided not to give me a new license key, I could be looking at paying 1000's of dollars for a new copy of the program. I'm dissapointed in the service because they did not know what they were doing. 300 dollars is a lot of money to spend on a warranty plan, but in my experience it was not worth it. even for a very basic repair, they did not do it right. they never should have logged into my computer after replacing my CMOS battery. After it was fixed they should have sent it back to me without factory resetting it. There is a part I haven't mentioned yet. before I received my computer they called me trying to sell me a new windows operating system. This just doesn't make since for 2 reasons. there was nothing wrong with my operating system before I sent it to them. I would have noticed that. Also if there was something wrong with it, I would be better off buying a restore disk from dell for less than 20 dollars rather than buying a 150 dollar windows licence from them. Which leads me to my final and most important gripe with the geek squad. They seem to be more interested in selling you products than fixing your computer. I don't really want to pay 300 dollars for a service that will try to trick me into spending money on products or services I don't need.