3-Year Accidental Geek Squad Protection

Geek Squad Protection keeps your device safe when manufacturer warranties come up short. Protect your laptop purchase with a Geek Squad Protection Plan that includes Accidental damage from handling coverage. If you drop or spill on your device during normal use, we'll cover the cost of the repair. You'll also be covered from power surges, screen defects, and hard drive failure. Plus a one-time battery replacement if the original rechargeable battery fails to hold a charge.
$249.99

Overview

Ratings & Reviews


Overall Customer Rating:
96% of customers would recommend this product to a friend (926 out of 973)

Features


Accidental Damage from Handling

If you drop or spill on your device during normal use, we'll cover the cost of your repair

Full Parts and Labor

100% of parts and labor are covered. No hidden fees

One-Time Battery Replacement

If the original rechargeable battery fails to hold a charge, we'll replace it

Repair of Normal Wear & Tear and Defects

We'll fix failures from dust, internal heat and humidity, as well as defects in materials and workmanship

Hard Drive Failure Coverage

We'll cover the cost of repair if the hard drive fails through normal use

Power Surge Repair

We'll handle the repair costs for equipment failure due to a power surge or fluctuation

Repair of Bad Pixels

We'll get your screen back to pristine condition if your pixels start looking weird or a shadow image sticks


Overall customer rating

4.6
96%
would recommend to a friend

Pros

Cons

Looks like there aren't enough negative mentions yet.

Most recent reviews

See all customer reviews
  • Rating: 1 out of 5 stars

    From someone who's used this service

    Posted
    Noah

    So I've used geek squads service before for a bad CMOS battery. I'm going to give a little bit of background about myself before explaining what happened. I'm a PC hardware enthusiast. I'm up to date with the newest technologies and build my own desktop computers. This happened to me a couple years ago and after this happened, I have completely disassembled and reassembled this computer 2 times, so I have a good idea of the complexity of the job they performed. I had this service for my dell inspiron 15. I bought it because I thought the geek squad could do basic repairs and would cover my PC if it broke. Well about a year after purchasing my PC, the CMOS battery died which caused the PC to give a beep code on startup. I was afraid of voiding the warranty by opening my PC up to replace the watch battery that powers the clock on the motherboard. sometimes there are warranty voiding stickers that are hidden under screws or between panels. ( after this event during my rebuilds I notitced that the CMOS battery is located in an increadibly easily accessed spot. it requires the removal of one screw and prying off one pannel. after that you use a screw driver or your hand to remove and replace the battery. after that you place the panel back on and put the screw back in). They told me they'd look at it and run diagnostics on it, so I handed it over and waited in the store until their diagnostics finished. When they handed it back to me the computer no longer booted. I assumed that the motherboard must have been damaged and finally coincidentally broke while they were working on it. They offered to send it to their repair facility which I agreed to. I thought a motherboard replacement would be pretty simple and I wouldn't lose any data since the motherboard doesn't store data. So I waited two weeks to have my computer repaired. it wasn't optimal to be without my computer, but I was able to make due. When my PC was returned to me after being fixed, the paper slip in the box said the problem was the CMOS battery. So I figured that they must not have plugged everything back in properly at the store after the diagnostics. For people who work on computers all day, disassembling and reassembling a dell inspiron 15 should be no problem at all and the CMOS battery replacement should be even easier than that. It has a very well designed and easy to repair internal layout. But I'll let that slide. sure a CMOS battery should have been able to be swapped in the store, but in my case I could make due without my laptop for a 2 weeks because I have a primary desktop computer. Well I open my computer to find that they factory reset it, so I lost all my programs. my files were still in tact, but because they factory reset it my programs no longer worked. Also my computer was very sluggish and took way longer than it should to load or do anything. I had to then factory reset it again, which resolved the sluggish issue that was caused by the geek squad. Well, I am an engineering major, so my programs are quite expensive and calling companies to get new license keys can be a hassle. also if a company decided not to give me a new license key, I could be looking at paying 1000's of dollars for a new copy of the program. I'm dissapointed in the service because they did not know what they were doing. 300 dollars is a lot of money to spend on a warranty plan, but in my experience it was not worth it. even for a very basic repair, they did not do it right. they never should have logged into my computer after replacing my CMOS battery. After it was fixed they should have sent it back to me without factory resetting it. There is a part I haven't mentioned yet. before I received my computer they called me trying to sell me a new windows operating system. This just doesn't make since for 2 reasons. there was nothing wrong with my operating system before I sent it to them. I would have noticed that. Also if there was something wrong with it, I would be better off buying a restore disk from dell for less than 20 dollars rather than buying a 150 dollar windows licence from them. Which leads me to my final and most important gripe with the geek squad. They seem to be more interested in selling you products than fixing your computer. I don't really want to pay 300 dollars for a service that will try to trick me into spending money on products or services I don't need.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Never Buy Without It!!

    Posted
    BMcGhar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I always purchase the Geek Squad Top Of The Line Protection!!! It more than pays for itself if you even have to only use it once!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A good idea!

    Posted
    FishGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you have a kid going off to college and you buy them a computer for school, this is a must!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Never used

    Posted
    Jake
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Never ran into a problem where I would need theses services.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Coverage

    Posted
    Saver4ever
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good to have, in the event something happens. Provides sense of security.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wouldn't purchase tech without it!

    Posted
    Satisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love having the reassurance that if for whatever reason my product will be fixed or replaced if something happens. Piece of mind.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    3 year product warranty

    Posted
    Mine1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    3 year product warranty. Always good to have a backup in case ot breaks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love Geeksquad

    Posted
    MamoM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Hardly bought anything from Bestbuy without Geek warrants

    I would recommend this to a friend


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