Questions & Answers

Q: QuestionDoes the plan include security? If not, recommend a good one to buy. I used Kaspersky through you for my desktop.

Asked 6 years ago by cats.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer This is fraud someone stole my credit card two years ago

  Answered 6 years ago by Orly424

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Q: QuestionWhat if I don’t purchase the laptop? Can I cancel the protection plan?

Asked 6 years ago by John.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Why would you get a protection plan on something you didn’t buy?

  Answered 6 years ago by John

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Q: QuestionIs this a multiple device warranty or just the single device that you buy.

Asked 6 years ago by Jeff.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Our Accidental Geek Squad Protection plans cover the one product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI saw the answer about the 3-year plan "3- Year Accidental Geek Squad Protection. This plan includes features like Accidental Damage from Handling (ADH), 24/7 support, One-time battery replacement," How do I get the one-time battery replacement

Asked 6 years ago by loomguy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Take ur item into any geek squad. They should be able to assist you with ur issues.

  Answered 6 years ago by Gigi

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Q: QuestionWhat should I do if my laptop is moving slow? is that covered under the protection plan?

Asked 6 years ago by STAYME7O.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Have the geek squad give it a tune up. You can do this from home over the phone.

  Answered 6 years ago by Yoop

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Q: QuestionI use my computer to watch videos as I work on my car. It slid off the hood landed in my oil pan full of oil. I have the 3 year accident plan. I pulled it out but it's saturated it in dirty oil. is it covered for repairs or replacement?

Asked 6 years ago by Jay.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I appreciate you taking the time to write us! You will want to schedule a reservation with a local Geek Squad agent to see how we can help by using the link here: bby.me/swdgn, or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionWith the warranty the 2-year warranty is it covered if it has been lost or stolen and if so what kind of paperwork do you need?!

Asked 6 years ago by Tmj143tld.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionWHY CANT I ADD THIS TO MY CART? IT SAYS I NEED TO ATTACH IT TO A ELLIGIBLE ITEM. I HAVE A HP 17.3 LAPTOP IN MY CART. MODEL IS 17-BY1053DX SKU IS 6356671

Asked 6 years ago by patsy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI'm getting new Dell XPS15 from you w/Geek squad because XPS15 purchased direct from Dell in 2017 now has hard drive fail & warranty is up. It didn't work when new and I had to return to Dell, got a refurbished replacement, now dead. This is better right?

Asked 6 years ago by Nancy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Having the Geek Squad Protection (GSP) for your new device is definitely a great peace of mind. In the event you find you require assistance, our Geek Squad Agents will be available to provide support. To learn more about the benefits the GSP provides, please reference the included link. www.geeksquad.com/termsconditions

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI bought the Geed Squad protection for my HP Chromebook. The charger got damaged and the part that goes to the computer is bent. Does the protection cover to repair/ replace the charger? Thanks

Asked 6 years ago by Princesitacr.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Any accessories included in the original packaging should be considered a part of your covered product per your plan’s terms. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We’d recommend scheduling an appointment to have your local Geek Squad take a further look. An appointment can be scheduled by visiting us online at www.geeksquad.com/schedule.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionDoes geek squad protects against virus on a laptop?

Asked 6 years ago by Jen.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer They are rude in replacing an item. They dont protect against virus

  Answered 6 years ago by Surya

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Q: QuestionDoes this plan protect against theft? Say if I ordered for delivery and the box was stolen before I could retrieve it

Asked 6 years ago by Grant.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Unless you signed for it or someone else received it the answer is yes. Best Buy uses their own drivers and if it is a 3rd party they use cameras.

  Answered 6 years ago by InfelizVerified Purchase

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Q: QuestionDoes this cover replacement of a battery that has swollen and thus is pushing against the underside of the touchpad of an HP Envy, rendering the touchpad, and thus the laptop, useless?

Asked 6 years ago by gould224.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I was just at Best Buy in Vernon Hills, IL, and they would NOT replace a swollen battery. They sent me to another local computer repair company. We have the Best Buy Total coverage on our devices, but they would not replace the battery due to the swelling.

  Answered 2 years ago by Jelep

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Q: QuestionWill wiping the operating system invalidate the (3-year Geek Squad Protection) plan?

Asked 6 years ago by VZ.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Most likely, yes

  Answered 6 years ago by SatchmoVerified Purchase

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Q: QuestionDoes this cover the loss of a laptop?

Asked 6 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionIs there an auto charge made after the expiration of a previously purchased service?

Asked 6 years ago by Geneva.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Thank you for expressing your interest in Geek Squad Protection with accidental damage from handling (GSP-ADH). We love having protection for our beloved tech products, and a GSP-ADH can bring great peace-of-mind. Regarding charges for a GSP or GSP-ADH, it sounds like there may be some confusion around a service you’ve received. We would recommend reviewing the full terms and conditions for your plan any time at www.geeksquad.com/termsconditions. You can also speak with an agent on the phone regarding billing at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionIf you upgrade components in your laptop, does the protection still stand?

Asked 7 years ago by Upgrading.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Great question! In most cases, upgrades to internal components must be performed by an authorized service center (such as Geek Squad) so as not to void the Geek Squad Protection plan or manufacturer warranty of the product. Feel free to schedule an appointment with the Agents at your local Best Buy to go over more options at: www.geeksquad.com/schedule.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI bought a MSI 63VR stealth pro 1 year ago. It has an i7 7700 max Q or close to that number, and a gtx 1060. Now I'm getting a bent frame from I guess having it in a back pack. Will best buy replace it right away or will it get sent off for weeks in RMA h

Asked 7 years ago by GamingInStillLife.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I’m pretty sure they will ship it off for a repair. Usually takes about a week. I could be wrong though. Contact your local Geek Squad for more information.

  Answered 7 years ago by TechGuyVerified Purchase

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Q: QuestionI have the 1 year accidental Geek Squad Protection. I have lost my computer charger, can I get a replacement for free?

Asked 7 years ago by EE.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer This would vary depending on when your plan was purchased. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For plans that qualify, replacements can be ordered through a Best Buy store or by calling (855) 975-6831. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.

  Answered 7 years ago by GeekSquadSupport

  
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