Processed a claim, was told I’d receive store credit because the laptop was unable to be repaired. Store credit never mailed to me, local store refuses to assist, says I have to call customer service, have called customer service twice (currently on hold for two hours right now) with no assistance other than creating a case number & saying last week I’d receive a return call within 24 hours. It’s been seven days & here I am on hold again. Keep getting told I need to speak with Geek Squad but no one can seem to transfer me to them.
A:AnswerHi there. Thanks for reaching out about this! I'm sorry to hear about the laptop screen. Your Accidental Geek Squad Protection would cover the repair and shouldn't need you to pay a single thing! To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Cheryl – You don’t need to do anything to activate your Geek Squad Protection Plan. It starts as soon as you make your purchase. If you need service under the plan, please head over to www.geeksquad.com/schedule to set up a reservation to visit us.
A:AnswerYes, accidental damage is covered. I spilled coffee on my laptop. I took it into Best Buy and the Geek Squad determined that the laptop could not be repaired. I now have a brand new laptop. I previously had only one year of coverage on my laptop. I now have two years of coverage on my new laptop. Accidents do happen and I like having the extra year of coverage.