Questions & Answers

Q: QuestionWhat does this insurance cover? My computer was fine and all of a sudden it won't start, will this be covered by the insurance or do i have to pay extra for the repair?

Asked 3 years ago by Jessa.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionMy new computer is randomly shutting down during game play several times a day daily. The fan has also become very noisy when running. How do I schedule for service? Last time we went to the store they told us that they do not service at the store.

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI'm having black screen problems every day, I've reinstalled the video drivers thousands of times I've used DDU to completely remove the video drivers and my Windows is up to date. I already tried to solve the problem with cyberpowerpc do not answer

Asked 3 years ago by CPUpower.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionWould this warranty help cover cleaning for the PC? I want to clean mine but I’m unsure how to approach it without damaging it.

Asked 3 years ago by TheOne.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would call the Geek Squad directly with your question. I've not had to do that yet.

  Answered 3 years ago by SoSo

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Q: QuestionDoes my protection cover other PC's I own?

Asked 3 years ago by gpredd.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionComputer is locked will not load

Asked 3 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionHow do I cancel a Geek Squad Protection plan so it doesn't automatically renew?

Asked 3 years ago by MonitorHelper.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I wasn't aware it renewed. If I were you, I would call the Geek Squad for verification.

  Answered 3 years ago by SoSo

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Q: Questionhow i will stop this pLan, i want to take this pLan anymore

Asked 3 years ago by vjhay.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Stop paying the premium.

  Answered 3 years ago by MagicDaveBVerified Purchase

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Q: QuestionMy CyberPC is having issues with the GPU running hot. With it still being under protection will they replace the card for free? It is a AMD 5700XT

Asked 3 years ago by 0athy.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer For the best information I would call The Geek Squad asnd ask the question directly. I'm sure they would, but just to be safe.

  Answered 3 years ago by SoSo

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Q: Question700W for 3090? for real is it enough?

Asked 3 years ago by xchallenge.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoes this warranty cover a fan that's going out?

Asked 3 years ago by Temp038.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I'm not sure which warranty you are talking about. But my fan was broken, and I had to go through the process of sending it to Dell and waiting a bit to get it back, nothing major, customer service was excellent; It didn't cost me a dime! They even sent me the packaging, labels and all. If you are talking about the Best Buy / Geek Squad warranty, my understanding is they too cover everything...

  Answered 3 years ago by JoGee715Verified Purchase

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Q: QuestionWhere is the PCIe slot? I cannot find it...

Asked 3 years ago by Lord.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionI have the protection plan on my computer tower that came with the keyboard and mouse. Does the coverage cover the keyboard? My keyboard is no longer working.

Asked 3 years ago by CWilli.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It should, go to bestbuy and find out, that is bullcrap

  Answered 3 years ago by Aeyth

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Q: Questiondoes this protection cover thermal throting temp. appears my cpu is starting to over-heat looks like I need liquid cooler

Asked 3 years ago by BroBro.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer do not get a liquid cooler, get a noctua d-h15 The cooler master that comes with it is CRAP everybody hates it, my advice is to buy it, but the prot plan doesnt come with anything of the crappy cooler since thats just how it comes with

  Answered 3 years ago by Aeyth

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Q: Questionbought a comp with acedent pro from geek sqaud does it cover unknown issues with usb and wifi/blue tooth

Asked 4 years ago by whocares616.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer label it as defective and just get a replacement instead of repair

  Answered 3 years ago by Aeyth

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Q: QuestionDoes this also include services like PC setup and upgrades (memory, hardware) ? When I purchased the plan with the product it said it also included tech support.

Asked 4 years ago by guestbuyer.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoes the accident protection plan cover a broken glass case/cover for a gaming PC?

Asked 4 years ago by Miki.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer typically yes it does because that is considered accidental.

  Answered 3 years ago by Movieman

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Q: QuestionI bought a desktop computer it obviously has a 1 year warranty, if I get the protection plan does it take effect after the one year warrantee period? or from the time of purchase? Can I get the plan prior to delivery?

Asked 4 years ago by BrickHouse.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes my Product Protection Plan include virus removal?

Asked 4 years ago by JohnLWright.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Onisty

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