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Sorry, there was a problem. Please try again later.I appreciate you taking the time to write us about your laptop. I would be reaching out to someone if I had questions as well. I recommend you schedule a reservation with a local Geek Squad agent by clicking the link here: https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018&CMP=fbss, or by calling 1-800-433-5778. For more information, you are able to access any Geek Squad Protection Plans you may have purchased by logging into your account, using the drop-down arrow by your name, and clicking on Your Plans & Memberships under the Services and Support section, or you can click here: https://www.bestbuy.com/site/geek-squad/geek-squad-protection/pcmcat159800050001.c?id=pcmcat159800050001&CMP=fbss.
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