Questions & Answers
Q: Questiondo I need to do anything furthrer, to register this 1 year Best buy "protection" service?
Asked by Kristi.
- A:Answer The protection plan would begin at the same time you purchased your product.
Answered by GeekSquadSupport

Q: QuestionHow can i claim a warranty? What Phone number i need to call?
Asked by Pablo.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer I lost my device for the Hurricane Ian, what I have to do.
Answered by Carolinanpolania
Q: QuestionMy computer has been lost after dropping it off with Geek Squad. It has been lost for a month with zero resolution and no information coming from Geek Squad. How do I lodge a formal complaint? I need help on who to talk to about the lack of help
Asked by TClark.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer I had to talk to 6 different people before anyone would even look into this. Last week they finally bought me a new computer. What makes me mad is that they didn't even try until I went in super upset after repeatedly being told it was out of their hands. I'm more upset about the way things were handled
Answered by Anonymous
Q: QuestionDoes it cover for charging port. Tablet is not charging well. It is taking too long to charge.
Asked by Kayren.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer If it isn't reaching full 100% charge, like stopping at say 95% or 60% and says "plugged in, not charging", it could be your battery is going bad. These types of batteries get worn out by two things: 1. High heat levels (so it's good to set it at a medium or low performance power level, not just to save electricity or the minutes you can run it, but also, the number of cycles it will charge/discharge. Also, with the chemistry in these, it's best not to let them drop all the way to 0%. Unfortunately, I'm having an issue with my charger, where sometimes, like after I unplug it after moving somewhere else, and then plugging it back in, I will have to actually unplug it at the wall outlet (or unplug the AC cord from the AC/DC transformer - that rectangular box that converts 120 volts at 60 hertz alternating current, down to 12 volts, 5 volts, 3.3 volts, or whatever the demands of the unit may be. I would try a battery test if your unit came with a power management custom battery test kit. In Windows you can also check the power options by right-clicking the battery icon at the lower right portion near the date and time.
Answered by TMH5000
Q: QuestionDoes this cover against theft or loss?
Asked by Geez.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer you need to read your paperwork to find out or contact the Geek squad
Answered by ipad
Q: QuestionWill ur 2 year warranty cover a cracked screen
Asked by Hi.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer I assume so, but don't know
Answered by JPFI
Q: QuestionHello, if I got this and my keyboard was damaged (A keycap fell off along with the entire key bracket), would the geek squad protection make it so that the Geek Squad would fix the keyboard or replace it if I took it in to the shop? Thanks!
Asked by Tariq.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer If you purchased the Geek Squad protection I would say Yes. If the product wasnt abused or i.e slammed and beat on a table or something stupid like that.
Answered by Mark
Q: QuestionI purchased a 2 year warranty , can I get a refund?
Asked by MarkM.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Yes if online go to purchases...if in store purchase u gotta go back to store
Answered by Mytav2
Q: QuestionDoes it cover a cracked screen?
Asked by VelasquezFamily.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer You need to read your agreement and also contact them if you need to find out about what is or isn't covered.
Answered by ipad
Q: QuestionI regrettably jammed a SIM card in the slot and it won’t come out. Does my accidental plan cover replacement?
Asked by TygerD.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Hi there. Thanks for reaching out. I'm sorry to hear about this situation! We'd be happy to take a look at this with you and see what we can do. We'd recommend heading into your local Best Buy store to get started. You can find information about your local store at www.bestbuy.com/storelocator.
Answered by GeekSquadSupport

Q: QuestionHow to cancel geek squad contract
Asked by Victor.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- A:Answer To get any Geek Squad Protection (GSP) plans that you’ve purchased cancelled, be sure to give us a call at 1-800-GEEKSQUAD (1-800-433-5778), and our phone support teams will be happy to assist you with the cancellation process.
Answered by GeekSquadSupport

Q: QuestionWhat does the Geek squad protection plan consist of on my Samsung device?
Asked by Jeanette.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer It covers many things check out the site
Answered by tiff15
Q: QuestionI purchased the tablet and protection as a gift. What is the process for transferring that to the receiver, for purposes of any future repair?
Asked by RichE.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer Good morning. So I got tired of waiting for an answer and went to Best Buy to ask. I was told that there is no direct way to transfer the plan, but that if you give the recipient a copy of the purchase bill (whiting out the dollar amounts of course), they can use that to get service. While that might make sense on some level, it is completely broke if you are trying to make an anonymous gift to someone (as is the case here). I would recommend rather, giving them a gift card for the amount and letting the receiver buy it themselves. BB might have some non-sense about buying support at purchase time, so YMMD. Merry Christmas.
Answered by RichE
Q: QuestionHow do I submit a claim?
Asked by Jordan.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer Best buy is so worst , I am loyal these many yrs all electronics with best buy , have total membership,best buy cc ,so disturbed today due to worst behavior from Bellevue store manager Mathew , I did buy Google pixel phone with iPhone trade in and I was waiting for shipping box and label later found out that they don't send , just 1 day and they cancelled my trade-in and now they don't do , such worst beat buy , never ever buy anything from Best buy , Amazon and Costco are best they value customers to core and they change anything to help customers
Answered by Iphone
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