“I purchased the Razer - Kraken X Wired Stereo Gaming Headset for PC, PS4, Xbox One with the 2 year Geek Squad protection. One of the ears has stopped working...How do i get it fixed or replaced? Do I need to setup an appointment at a store or phone in?”
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Hi there. Thanks for your awesome question. I'm sorry you ran into issues with your headset! That's definitely always frustrating. To get started with this, if you're local Best Buy store is open during this time, you can head in without an appointment, head to customer service and we'll help you swap it out. I hope this helps! If you'd like to call in first to make sure they're open and learn about the process, I'll attach a link following this. You can find information about your local store at www.bestbuy.com/storelocator.
Sorry, there was a problem. Please try again later.Just bring it into the store and get a replacement
Sorry, there was a problem. Please try again later.