Questions & Answers

Name: 2-Year Accidental Geek Squad Protection
Brand: Geek Squad®
SKU: 6383732
Price: 2.99 USD
Availability: InStock
Rating: 4.8 (1722 reviews)

2-Year Accidental Geek Squad Protection

SKU:: 6383732

User rating, 4.8 out of 5 stars with 1722 reviews.

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Page Showing 1-20 of 27 questions

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QuestionI have bought the steel series artic 3 wired and was wondering what does the warranty cover?
Asked 5 years ago by GabeL.
- Answer Hi there. Thanks for your great question! The Geek Squad Protection for a gaming headset is going to cover manufacturer defects or failures and more recently now - accidental damage! For example, the unit could be returned for something like a frayed cord, no audio out of one side, broken headband, etc. I hope this helps and makes sense. If you have any further questions, please reach out and let us know!
  Answered 5 years ago by GeekSquadSupport
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QuestionI had bought a Microsoft wireless gaming headset and the volume wheel does not work, when using it the volume on the Xbox shows it jumping from high to low, is there a possibility to get it repaired?
Asked 3 years ago by Jay.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer If your geek squad protection is still active it will replace the headset if that wheel is broke.
  Answered 3 years ago by mooe
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QuestionI purchased the Razer - Kraken X Wired Stereo Gaming Headset for PC, PS4, Xbox One with the 2 year Geek Squad protection. One of the ears has stopped working...How do i get it fixed or replaced? Do I need to setup an appointment at a store or phone in?
Asked 5 years ago by Cement.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Hi there. Thanks for your awesome question. I'm sorry you ran into issues with your headset! That's definitely always frustrating. To get started with this, if you're local Best Buy store is open during this time, you can head in without an appointment, head to customer service and we'll help you swap it out. I hope this helps! If you'd like to call in first to make sure they're open and learn about the process, I'll attach a link following this. You can find information about your local store at www.bestbuy.com/storelocator.
  Answered 5 years ago by GeekSquadSupport
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QuestionI have a Microsoft Surface Go and one of the buttons on the keyboard broke off and will not attack back. Can the keyboard or the key be replaced?
Asked 5 years ago by Maxine22.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Thanks for your question. The keyboard should be able to be replaced. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
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Questionhow do i check on my new phone replacement? I was told it would arrive by the 4th or 5th no more or less than 2-3 days. I was also not given any form to track it.
Asked 9 months ago by ALmon.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
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QuestionSo my sons microphone that I got him for his birthday won't work so I was wondering if we can get it replaced
Asked 2 years ago by Carla.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
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QuestionHey, I have a Turtle Beach Stealth 600 Gen 2 for PS4 and they refuse to charge. I do have a plan on it, can y'all help me fix that?
Asked 3 years ago by tonyfrost123.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
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QuestionHello, I have a Razer BlackWidow Elite keyboard and the volume scroll wheel is broken and doesn't work anymore. Would this be covered under the geek squad product replacement?
Asked 3 years ago by D.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer They will most likely accept it. Just tell them its an inconvenience for you because you listen to music or something.. I've had a pc replaced, no questions asked just because one of the RGB fan lights stopped working
  Answered 3 years ago by Xxaajxx
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QuestionI have the Sculpt Comfort Desktop Wireless USB Keyboard and mouse. Recently one of the lifts broke off so it's lopsided unless I don't use them. Does the protection I purchased cover that?
Asked 4 years ago by Yosh.
- Answer If you bought the bestbuy warranty you should be able to replace it no question.
  Answered 4 years ago by Boobobobobo
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QuestionDoes this plan cover if one of the bottom lifts broke? now the keyboard lies flat.
Asked 4 years ago by Yosh.
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QuestionI have a Galaxy S6 tablet that was crushed under my husband's lift chair. Is that covered?
Asked 4 years ago by carrypidge.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
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QuestionI purchased a 50" TLC tv, and I did purchase the 2 year geek squad plan, the TV fell over and now has white lines along the top frame when watching anything, What do I need to do for replacement?
Asked 4 years ago by Anonymous.
- Answer If you bought the bestbuy warranty you should be able to replace it no question asked.
  Answered 4 years ago by Boobobobobo
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Questionthe fans on my msi gforce gtx 1650 super stopped working. i have the 2-Year Geek Squad Product Replacement. can i replace this product with a new one? it was purchesed in may 2020
Asked 5 years ago by bill1981.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer If you bought the geek squad replacement warranty you can return it and get the new set. Be sure and buy the warranty for the new set.
  Answered 4 years ago by Bevey
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QuestionDoes this plan cover damage to the screen due to an accidental drop?
Asked 5 years ago by JazzedUP.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Depends on plan and product as far as I know, some plans had options some were just a replacement plan.. sorry ..
  Answered 5 years ago by john
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QuestionI got this for my external Hard Drive - does this cover if the drive slips off the desk and is now not working?
Asked 5 years ago by FreakingoutAmanda.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer They help alot normally if stocked can replace for you , they do pretty good from who I've spoke with in customer happiness within the time frames anyway
  Answered 5 years ago by john
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QuestionI PURCHASED WD-EASY STORE 8TB EXTERNAL USB 3.0 HARD DRIVE AND WHEN I CONNECT TO MY DESKTOP IT DOES NOT RECOGNIZE THE HARD DRIVE.
Asked 5 years ago by CHUMALY.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Check your system settings. Turn both units off. Turn computer on. Turn hard drive/plug it in.
  Answered 5 years ago by Gilizibub
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QuestionI purchased a Logitech G Pro X Headset last month. The section connecting the left earcup to the headband broke in the middle of my workday. Will a replacement be covered by this plan (which I also purchased)?
Asked 5 years ago by Alione.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer As long as it’s not user issue, if the product malfunctioned it’ll be covered.
  Answered 5 years ago by Gilizibub
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QuestionIf my dongle for headset stopped working will it be replcased , i threw it away i was upset it wasnt working, do i neeed to have the broken dongle to get replacement?
Asked 5 years ago by Jasonh954.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer To my knowledge better to have all the pieces but may still replace i can't say yes or no I always just keep it all in case so no problems
  Answered 5 years ago by john
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QuestionSay I change the mouse feet of my gpro wireless does the product replacement still covers it if somehow double clicking comes into play and I want to exchange
Asked 5 years ago by David.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer According to all policy if you modify any parts to any product, your warranty will not be cover.
  Answered 5 years ago by Honesty100
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QuestionI just purchased a Samsung hard drive for my hp laptop computer. The warranty on the hard drive is for 5yrs. I also purchased the 2yr protection plan offered by best Geek squad. Will the 2yrs protection plan run concurrently with my 5yrs warranty or not.
Asked 5 years ago by Tj.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- Answer Yes. It should cover the combined years.
  Answered 5 years ago by Gilizibub
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Showing 1-20 of 27 questions

Questions & Answers

2-Year Accidental Geek Squad Protection

Q: QuestionI have bought the steel series artic 3 wired and was wondering what does the warranty cover?

Q: QuestionI had bought a Microsoft wireless gaming headset and the volume wheel does not work, when using it the volume on the Xbox shows it jumping from high to low, is there a possibility to get it repaired?

Q: QuestionI purchased the Razer - Kraken X Wired Stereo Gaming Headset for PC, PS4, Xbox One with the 2 year Geek Squad protection. One of the ears has stopped working...How do i get it fixed or replaced? Do I need to setup an appointment at a store or phone in?

Q: QuestionI have a Microsoft Surface Go and one of the buttons on the keyboard broke off and will not attack back. Can the keyboard or the key be replaced?

Q: Questionhow do i check on my new phone replacement? I was told it would arrive by the 4th or 5th no more or less than 2-3 days. I was also not given any form to track it.

Q: QuestionSo my sons microphone that I got him for his birthday won't work so I was wondering if we can get it replaced

Q: QuestionHey, I have a Turtle Beach Stealth 600 Gen 2 for PS4 and they refuse to charge. I do have a plan on it, can y'all help me fix that?

Q: QuestionHello, I have a Razer BlackWidow Elite keyboard and the volume scroll wheel is broken and doesn't work anymore. Would this be covered under the geek squad product replacement?

Q: QuestionI have the Sculpt Comfort Desktop Wireless USB Keyboard and mouse. Recently one of the lifts broke off so it's lopsided unless I don't use them. Does the protection I purchased cover that?

Q: QuestionDoes this plan cover if one of the bottom lifts broke? now the keyboard lies flat.

Q: QuestionI have a Galaxy S6 tablet that was crushed under my husband's lift chair. Is that covered?

Q: QuestionI purchased a 50" TLC tv, and I did purchase the 2 year geek squad plan, the TV fell over and now has white lines along the top frame when watching anything, What do I need to do for replacement?

Q: Questionthe fans on my msi gforce gtx 1650 super stopped working. i have the 2-Year Geek Squad Product Replacement. can i replace this product with a new one? it was purchesed in may 2020

Q: QuestionDoes this plan cover damage to the screen due to an accidental drop?

Q: QuestionI got this for my external Hard Drive - does this cover if the drive slips off the desk and is now not working?

Q: QuestionI PURCHASED WD-EASY STORE 8TB EXTERNAL USB 3.0 HARD DRIVE AND WHEN I CONNECT TO MY DESKTOP IT DOES NOT RECOGNIZE THE HARD DRIVE.

Q: QuestionI purchased a Logitech G Pro X Headset last month. The section connecting the left earcup to the headband broke in the middle of my workday. Will a replacement be covered by this plan (which I also purchased)?

Q: QuestionIf my dongle for headset stopped working will it be replcased , i threw it away i was upset it wasnt working, do i neeed to have the broken dongle to get replacement?

Q: QuestionSay I change the mouse feet of my gpro wireless does the product replacement still covers it if somehow double clicking comes into play and I want to exchange

Q: QuestionI just purchased a Samsung hard drive for my hp laptop computer. The warranty on the hard drive is for 5yrs. I also purchased the 2yr protection plan offered by best Geek squad. Will the 2yrs protection plan run concurrently with my 5yrs warranty or not.

QuestionI have bought the steel series artic 3 wired and was wondering what does the warranty cover?

QuestionI had bought a Microsoft wireless gaming headset and the volume wheel does not work, when using it the volume on the Xbox shows it jumping from high to low, is there a possibility to get it repaired?

QuestionI purchased the Razer - Kraken X Wired Stereo Gaming Headset for PC, PS4, Xbox One with the 2 year Geek Squad protection. One of the ears has stopped working...How do i get it fixed or replaced? Do I need to setup an appointment at a store or phone in?

QuestionI have a Microsoft Surface Go and one of the buttons on the keyboard broke off and will not attack back. Can the keyboard or the key be replaced?

Questionhow do i check on my new phone replacement? I was told it would arrive by the 4th or 5th no more or less than 2-3 days. I was also not given any form to track it.

QuestionSo my sons microphone that I got him for his birthday won't work so I was wondering if we can get it replaced

QuestionHey, I have a Turtle Beach Stealth 600 Gen 2 for PS4 and they refuse to charge. I do have a plan on it, can y'all help me fix that?

QuestionHello, I have a Razer BlackWidow Elite keyboard and the volume scroll wheel is broken and doesn't work anymore. Would this be covered under the geek squad product replacement?

QuestionI have the Sculpt Comfort Desktop Wireless USB Keyboard and mouse. Recently one of the lifts broke off so it's lopsided unless I don't use them. Does the protection I purchased cover that?

QuestionDoes this plan cover if one of the bottom lifts broke? now the keyboard lies flat.

QuestionI have a Galaxy S6 tablet that was crushed under my husband's lift chair. Is that covered?

QuestionI purchased a 50" TLC tv, and I did purchase the 2 year geek squad plan, the TV fell over and now has white lines along the top frame when watching anything, What do I need to do for replacement?

Questionthe fans on my msi gforce gtx 1650 super stopped working. i have the 2-Year Geek Squad Product Replacement. can i replace this product with a new one? it was purchesed in may 2020

QuestionDoes this plan cover damage to the screen due to an accidental drop?

QuestionI got this for my external Hard Drive - does this cover if the drive slips off the desk and is now not working?

QuestionI PURCHASED WD-EASY STORE 8TB EXTERNAL USB 3.0 HARD DRIVE AND WHEN I CONNECT TO MY DESKTOP IT DOES NOT RECOGNIZE THE HARD DRIVE.

QuestionI purchased a Logitech G Pro X Headset last month. The section connecting the left earcup to the headband broke in the middle of my workday. Will a replacement be covered by this plan (which I also purchased)?

QuestionIf my dongle for headset stopped working will it be replcased , i threw it away i was upset it wasnt working, do i neeed to have the broken dongle to get replacement?

QuestionSay I change the mouse feet of my gpro wireless does the product replacement still covers it if somehow double clicking comes into play and I want to exchange

QuestionI just purchased a Samsung hard drive for my hp laptop computer. The warranty on the hard drive is for 5yrs. I also purchased the 2yr protection plan offered by best Geek squad. Will the 2yrs protection plan run concurrently with my 5yrs warranty or not.