“I PURCHASED WD-EASY STORE 8TB EXTERNAL USB 3.0 HARD DRIVE AND WHEN I CONNECT TO MY DESKTOP IT DOES NOT RECOGNIZE THE HARD DRIVE.”

Asked by CHUMALY 5 years ago

1-3 of 3 Answers

Check your system settings. Turn both units off. Turn computer on. Turn hard drive/plug it in.
Answered by Gilizibub 5 years ago
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if doesn't read your WD storage, my best suggestion is to return it back and discuss the situation with best-buy. Hopefully this help and good luck.
Answered by Honesty100 5 years ago
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Hi there. Thanks for reaching out about this. I'm sorry to hear about the issues you're running into with your external hard drive. This may need to have power going to it. Please make sure it's receiving power first and then plug the hard drive in. We can definitely take a look at this with you. If you still need help, please reach out to your local Best Buy's Geek Squad. You can find information about your local store at www.bestbuy.com/storelocator.
Answered by GeekSquadSupport 5 years ago
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