A:AnswerHi there. Thank you for reaching out about this! The accidental Geek Squad Protection plan cannot initiate a return/exchange. It sounds like we may be able to upgrade the storage and adjust power settings to boost the gameplay. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Kat! Thanks for your question and sorry for the slow response! More than likely, you're seeing a different unit at a different price point. The Geek Squad Protection goes off of the price for the product. We'd like to hear more and see if we can clarify it further for you. Please let us know if you still need help.
A:AnswerHi there. Thanks for reaching out about this and sorry for the slow response! At this time, we don't offer a prorated refund for the time not used with the Geek Squad Protection. We greatly appreciate this feedback and will do our best to utilize it. If you have any other questions, please let us know!
A:AnswerHi there. Thank you for reaching out about this! Technically, the 3 Year Geek Squad Protection plan does not cover the support side of it. A few years ago, we split up our all-encompassing plan into two options (a support plan and hardware protection plans). We'd still be happy to look at the computer in a free appointment and can sometimes fix an issue within that. I hope this helps. If you have anymore questions, please let us know!
A:AnswerHi there. Thank you for reaching out to us about this! I'm sorry to hear about the laptop!! We would definitely like to see it and start from there. Generally, we'll try and repair it first and if it's so far gone, then we move into replacement. Either way, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Deb. Thanks for reaching out to us about this and sorry about the slow response. Your 1 Year Geek Squad Protection will cover a power surge on your laptop. We'd be happy to look at it for you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Kiki. Thank you for your great question! During the Geek Squad Protection period, the protection will fully cover the product for the repairs. Once it's outside, it's more than likely a "pay out of pocket" scenario. I hope this helps. If you have any specific questions on a potential repair, we'd recommend connecting with your local Best Buy's Geek Squad. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for your question! I'm sorry to hear about your laptop! Your Geek Squad Protection will cover the accidental damage on the laptop. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Ren. Thanks for reaching out to us about this. We generally can't do too much with a laptop if the internals were tampered with. However, we'd still recommend reaching out to your local Best Buy's Geek Squad to see what can be done. I hope this helps!! You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Chris. Thanks for reaching out about this! We apologize for the late response. There are ways to retrieve that data. It doesn't always work but we'd be happy to look into this with you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your great question! The Geek Squad Protection activates at the time of purchase and will be stored on your Best Buy account. You can see it by logging on your Best Buy account and it's also saved in our system. You won't need any physical papers confirming you have it in the case of a needed repair/replacement. However, if you would like, the terms and conditions can be found on our website. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. I hope this helps!
A:AnswerHi Phil. Thanks for reaching out about this! It definitely would cover a repair on a USB port. To get started with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your awesome question! It covers for much more than a one time accident. The device can be repaired multiple times during that time period. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have further questions, you can definitely give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerMy product was purchased directly from Best Buy and they have the audacity to sell you protection plans for your device and REFUSE to make sure your device is a working one!!
It is unfortunate but definitely a lesson! I won’t purchase anything from them again!
A:AnswerHi Sara. Thanks for reaching out to us about this. The plan won't directly reduce a service cost for replacing storage. We'd like to know a little more about the work so we can see how to best help you. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your great question. If you were to drop the product, your plan does cover accidental damage. So we'd be able to get that repaired for you. I hope this helps. If you have any further questions, feel free to reach out to your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThanks for your question, Becky! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Depending on what device was damaged, it may be covered. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
