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I dont believe it covers LOSS of item. Only covers if the item malfunctions.
Sorry, there was a problem. Please try again later.Hi Rob. Thanks for reaching out about this! We'd likely swap out the whole product for a new one. However, if we're missing the charging case, you may not get the full amount back to go towards the replacement. We'd recommend connecting with your local Best Buy store to double check what we can do. You can find information about your local store at www.bestbuy.com/storelocator.
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