A:AnswerGeek Squad does offer initial setup services, but it depends on what you purchased. Setup and installation (like TV mounting, device connection, or home theater setup) are usually separate services that may come bundled with certain purchases or available for an additional fee.
The Geek Squad Protection Plan itself typically covers repairs and support after purchase, not the initial setup.
I recommend checking your order details or contacting Best Buy to confirm if setup was included with your purchase.
A:AnswerNo, they are not exactly the same. Your Geek Squad Protection Plan is an extended service plan provided by Best Buy, while the Sony extended warranty is offered directly by Sony.
Both provide additional coverage after the manufacturer warranty ends, but there are some differences:
Geek Squad typically handles repairs through Best Buy and may offer in-store support or replacement options.
Sony’s extended warranty is handled directly by Sony and may use their authorized service centers.
Coverage details (like accidental damage, service speed, or replacement terms) can vary between the two.
Since you already have a 2-year Geek Squad warranty, you are covered beyond your 1-year Sony warranty. You may not need the Sony extension unless you prefer manufacturer-backed service or want longer total coverage.
A:AnswerCovered. The warranty is attached to the product serial number. It's technically tranferrable, though you'd have to give the seller your phone number.
A:AnswerA dark band at the top of your TV screen is usually caused by a backlight issue, panel defect, or a connection problem inside the TV.
Before assuming it’s hardware, try these quick fixes:
Power cycle the TV (unplug it for 1–2 minutes, then plug it back in)
Check different inputs (HDMI, streaming apps) to rule out a source issue
Reset picture settings or perform a factory reset
If the dark band is still there on all inputs, it’s most likely a hardware issue such as a failing backlight or screen panel. Unfortunately, this typically requires professional repair or panel replacement.
If your TV is still under warranty or you have Geek Squad Protection, I recommend contacting support for repair or replacement options.
A:AnswerYou're better off mounting it yourself or hire someone different than Geek Squad. Also they charge a very large amount for mounting. As far as the warranty service is the Best you never pay a penny unless you have to have the entire tv replaced then on the new tv you have to re purchase the warranty
A:AnswerCall Best Buy tell them you purchased the TV you have a warranty and they will walk you through it in less than three minutes of what to do within less than 24 hours you’ll have a brand new item of whatever you’re having an issue with covered under warranty delivered, set up and explained how to use very simple process. I was astonished at how fast and easy it was.
A:Answertechnically no shipping costs. if >42'' they visit you at your place. Otherwise you drop off at the store. There is no deductible and no service fee for the visit. It is truly $0 out of pocket.
A:AnswerBecause cats will often knock over your TV or bite the corner, which can shatter the screen. There isn't a warranty I know of that covers acts of feline.
