A:AnswerHi Jake. Thanks for your question! You're able to add the Geek Squad Protection within your return policy, whether that be 15 days, 30 days or 45 days for you. If you'd like some help with this, we'd recommend either heading in or calling your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out about this! I'm sorry that you're running into issues. There are several variables that could cause a problem like that. We can definitely help out with this. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThe 2 year agreement will allow you to replace your purchase if it hasn't expired or you can upgrade your product. You'll just pay the difference of the returned purchased item and its replacement.
A:AnswerHi there. Thanks for reaching out about this. We can definitely take a look at this with you. I'm sorry you're running into issues. We'll likely start with sending out an agent for a diagnosis appointment and see the extent of the burn in. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out about this! We can definitely help you find a great model to do the job. We'd recommend connecting with your local store either over the phone or in person. And we'll be able to assist you in finding the best one. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerSo for every item it’s different but I’ll list out what it covers and how it’s processed
TVs- all but physical damage (TVs over 48 inches someone is sent out the house to do the repair for smaller ones you come in store and it’s sent out for repair)
Computers - basically all damage out side of software (laptop is sent out for repair)
Appliances- most damages are covered unless it looks intentional (some one is sent out to the house)
Small electronics and video games- all damage is covered by replacement in store(you go to customer service and they just replace it with the same item or give you how much you paid for it back
A:AnswerHi there. Thanks for reaching out about this. We can definitely do that for you. The 5 year plan wouldn't assist so much for this kind of service since it's not a repair or diagnostic. We'll definitely go over that with you and see what you'd like to do. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Bruno. Thanks for your question! We can definitely do that. The price can vary slightly. I'd recommend visiting this comparison page between different options on our site: https://www.bestbuy.com/site/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1. From there, get in contact with your local Best Buy store and they can help with setting up an installation!
A:AnswerThanks for your question, Nikki! Our Geek Squad Protection Plans coverage vary based on the item associated with the plan. At this time, none of our Geek Squad Protection Plans cover cracked screens on TVs. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerThanks for your question, Pepper! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions regarding the specifics of your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your awesome questions. It sounds like this is a sort of game system like an Xbox or Nintendo Switch. It absolutely will cover faults like the ones you mentioned. I hope this helps. If you have further questions, we'd recommend contacting your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your great question. We'd like to know more about what's going on to find a way to help. We may be able to resolve the issue over the phone or send an agent out to the home to further help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your great question. We'd recommend calling your local Best Buy store and go over what's happening. They'll be able to walk you through the steps for how we can get the issue resolved. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear about your TV! We might be able to help out with this! We'd like to hear more about what happened and see how to assist. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your question. It's possible it could be covered. We would definitely want to take a look. Since it's a smaller unit, we'd recommend taking it into your local Best Buy so our Geek Squad can see what kind of damage we're dealing with. They'll be able to point you in the right direction. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for taking time to connect with us on this. I'm sorry to hear about your TV. We can come out whether you have protection or not to help out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
