Questions & Answers

Q: QuestionJust got my 43" LG and purchased 5 yr plan. Can I have the geek squad come to set up wifi and show me how to excess the pre loaded channels

Asked 5 years ago by Jacquie.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Who ever you getting ur service from they can do it or greek squad tec support can.

  Answered 5 years ago by Darkace2

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Q: QuestionDoes the basic plan cover replacement if for some reason during the time of my coverage, the TV cannot be repaired?

Asked 5 years ago by Stella.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer It should be, but you can always ask at the store

  Answered 4 years ago by Johny

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Q: Questionthe vizio T.V. I have needs to be replaced, does the 5 year warranty cover the delivery & installation also?

Asked 5 years ago by streamline55.

• A:Answer No

  Answered 3 years ago by Joseph

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Q: QuestionI purchased the 3 year standard geek squad protection and have a problem with adjusting the sound. How do I contact you to get the Geek Squad's assistance with this issue? Thanks-Kelly

Asked 5 years ago by Kelly.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Just call your local store and ask the associate. They will either transfer you and will give you the number and website to Geek Squad for support. Just be flexible about scheduling, otherwise they are great.

  Answered 2 years ago by Thunder

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Q: QuestionI have a Vizio tv that I purchased a year ago. It’s been giving me problems for 2 weeks. The volume doesn’t work, I can’t mirror/ airplay on the tv. I have the 2 year warranty, will that cover to fix the problems?

Asked 5 years ago by Lupita.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 2 years ago by Bracket

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Q: QuestionMy 2019 TV is 1 mth outside of the factory warranty. The 5yr Geek Squad Warranty doesn't cover in home repair for a 32in TV and it was shipped off for repair. I received notice that my 5yr Warranty is now canceled due to the Geek Squad limits. 1 repair?

Asked 5 years ago by QDaddy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Take this to the BBB that's unfair and unjust.

  Answered 2 years ago by HenaBean

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Q: QuestionIs it true that my 5yr Geek Squad Repair Warranty on a 32in TV purchased in 2019 is only good for 1 service repair? I just received notification that my 5yr Warranty reached its limit on the 10/2020 repair and was canceled.

Asked 5 years ago by QDaddy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer It's for 5 years.

  Answered 2 years ago by ULTIMATE

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Q: QuestionMy tv screen is cracked

Asked 5 years ago by Alie.

• A:Answer My tv had no physical damage at all just a shadow effect on left side of screen. Was told it had an "internal crack" and cracks were not covered. Brand new tv all the money down the drain.

  Answered 5 years ago by Momof5kiddos

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Q: QuestionI have the geek squad five year protection plan, it includes accidental damage coverage, when the movers brought it to my new home it is damaged with a cracked screen, Will this be covered?

Asked 5 years ago by LGTV.

• A:Answer It was covered when it was delivered to my house with a cracked screen! Should be covered for you, too.

  Answered 5 years ago by Average

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Q: QuestionI wan’t to put it on My card not My husband’s

Asked 5 years ago by Denyseo.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I think you need to cancel your order and check out again with the card you want

  Answered 5 years ago by Combaticus

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Q: QuestionIs the plan automatic or do I get something in the mail?

Asked 5 years ago by nanny.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer I was sent a confirmation email, along with the details of the warranty. No hard copy was mailed. I printed out my own hard copy, and filed it. Just in case I ever need it for reference.

  Answered 4 years ago by Bbanks

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Q: Questionwhat exactly does this cover

Asked 5 years ago by pay39.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thank you for your question! I'm not sure which product you're referring the plan to. Generally, the Standard Geek Squad Protection, on a TV for example, may cover power surges, manufacturer defects, replacement of accessories that came with the product, etc. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any further questions, please let us know!!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIf I buy a tv online with a warranty and have it mailed to one address but move to a different location is the tv still covered under warranty?

Asked 5 years ago by Jua.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes it is covered. It’s in the system that you purchased them

  Answered 5 years ago by Vacationhome

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Q: QuestionDoes this TV come with a TV stand? I'm not mounting the TV.

Asked 5 years ago by iwilei808.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer It comes with a pretty heavy base. I have a Roku soundbar and it fits between the tv and the base.

  Answered 5 years ago by DavidVerified Purchase

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Q: QuestionCan I get assistance with iphone mirroring to my tv?

Asked 5 years ago by rs1454.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Well I don't think I mite be able too if didn't get it when u purchase it.

  Answered 4 years ago by Junepurchases

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Q: QuestionWe purchased 4 yr warranty - expiry ended October 6 2020. The 55” Samsung Tv had problems of buZzing sound coming from tv like 6 months ago but just bacame worse recently. When I checked, we’re 4 Days late. Will Bestbuy Grant is the warranty?

Asked 5 years ago by Princess.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hey there. Thank you for reaching out about this. I'm sorry to hear you're running into issues. We'd like to know more about the situation to see what can be done. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionThere are slight lines on the display of the TV within 1 month of purchase, and the color distortion does not reach the 4K split rate input. Should I ask for repair immediately, or wait for the fault to deteriorate and then repair?

Asked 5 years ago by Jiekech.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Really? Once anything goes wrong you take back immediately! It's still under warranty within 1 month. Why wait???

  Answered 4 years ago by EbonyEyes

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Q: QuestionPhone number to call for repair

Asked 5 years ago by Cwptex53.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer 1-800-433-5778

  Answered 5 years ago by Mike

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Q: QuestionMy tv went black and I have the 2yr warranty ..I want a replacement ..do I take the tv to the store ,and get one right away ,or do I wait for a refurbished one ?

Asked 5 years ago by Surfertim.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer If you're still within the 2 year agreement, then yes, take your t.v. in and you can get another one of equal value or upgrade to a better version. If you want to upgrade, you'll just pay the difference in cost.

  Answered 5 years ago by KGM570Verified Purchase

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