A:AnswerGeek Squad Protection plans for televisions do not include Accidental Damage from Handling (ADH) coverage. Our Return & Exchange Promise also does not permit the return of damaged items. You may wish to schedule a service appointment by visiting our site here: http://www.geeksquad.com/schedule
A:AnswerThank you for reaching out to us here with your question. We'd certainly like to see what options we have to help you with your headphones. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can look at your specific plan and provide you the most correct information.
A:AnswerThank you for contacting us here and congratulations on your new TV! A Geek Squad Protection plan provides quite bit of coverage to give you the peace of mind that you can help with your TV, including protection for stuck pixels and burn-in. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions if you ever have any questions in the future.
A:AnswerYou may contact Best buy representative to get help with your inquiry. You may contact 1-888-BEST BUY (1-888-237-8289) or complete the e-mail form at the contact page.
A:AnswerThanks for posting your question! It seems like the apps on your TV aren’t functioning as expected, so you’ll definitely want to utilize your Geek Squad Protection to get this looked at. To schedule a service with us, be sure to give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for contacting us with your question. Regardless of the item, we’d certainly be disappointed if anything of ours was stolen, and can certainly understand wanting to make sure you’re protected, should something like this happen. To clarify, our Geek Squad Loss & Theft Insurance offered on mobile phones covers you if your mobile phone is lost or stolen, however, our standard Geek Squad Protection plan does not. If you have any other questions regarding what is covered by your Geek Squad Protection, you can view the full terms and conditions here: www.geeksquad.com/termsconditions.
A:AnswerI’ve used it to replace a couple of Gopros that had water damage and I had a Nikon, I had dropped, repaired by the Geek Squad. I’ve never had a problem or had to pay more than what I paid for the plan. Your camera should be covered.
A:AnswerThanks for asking us a question. We know that TV issues are never ideal! We would love to get you back to watching TV as soon as possible. For support with this, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.
A:AnswerA new 50” TV is very kind gift to give this Christmas. Thank you for choosing Best Buy for this purchase. We’d be happy to point you in the correct direction to get the Geek Squad Protection Plan into your daughter’s name. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778. We recommend having your daughter’s full legal name, email address, physical address, and phone number ready upon calling.
A:AnswerYou can receive an email at the time of purchase with the details of your plan. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:Answer5 years is the longest plan we currently offer, though if you're looking to downgrade to a lower plan, that may be possible within our return period. As for if the television breaks and is not repairable, it will be swapped out for an equivalent model in terms of specifications, valued up to the original purchase price on your current television. You can see full Terms & Conditions at www.geeksquad.com/termsconditions.
A:AnswerNo, Geek Squad Protection Plans cannot be transferred between devices. Your plan should be cancelled and refunded to you when the TV is returned or exchanged.
A:AnswerA Geek Squad Protection Plan would only apply to the product it was purchased to with, and no additional devices. Please see www.geeksquad.com/termsconditions for the full terms of that plan.
A:AnswerThere are a couple different protection plans that are offered for our Televisions and I'm wanting to get you connected with an Agent that is standing by to see which one would work best for you! Please call us over the phone at (800) GEEKSQUAD, or via chat, www.geeksquad.com/chat.
