Questions & Answers

Q: QuestionBought 32” TV for my granddaughter for Christmas 2019. It accidentally fell over and now the screen is broken. Can it be fixed. Have 2 year warranty

Asked 6 years ago by Lizzie.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Lizzie. Thank you for your question! I'm sorry to hear about your TV! Currently, our Geek Squad Protection plans cover more-so the internals of the unit and not damage. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I find out exactly what is covered? Got no paperwork.

Asked 6 years ago by Deedee.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Well no paper means no coverage.

  Answered 4 years ago by Junepurchases

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes 5 yr Greek squad general warranty cover ADH on LED 32" sharp Roku tv?

Asked 6 years ago by Anonymous.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thank you for your question! Currently, the protection does not cover physical damage but more-so the internals of the TV. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the general 5 yr Greek squad warranty cover ADH?

Asked 6 years ago by 3boyshere.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I’m not sure so ask. I’m guess not.

  Answered 6 years ago by PAMSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhi I bought a 55 in lg oled tv could not be repaired a was given credit It was installed buy best buy I upgraded for a larger lg 65 oled will they install on new mount

Asked 6 years ago by paladino.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Thanks for your question. We should be able to install and mount your new TV for you. For help with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust bought a tv right around Christmas. Picked it up Dec 26, 2019. TV was accidentally dropped and screen broke. So my question is, will my 2 year protection plan cover that?

Asked 6 years ago by Ant.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 6 years ago by BoogieVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I cancel the Geek Squad protection for one of my Sony TVs. Thank you

Asked 6 years ago by Salesian82.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes delivery and protection plan include T V open box and placement on stand ?

Asked 6 years ago by BigAl.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer I think so.

  Answered 4 years ago by TVforKellie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have LG OLED TV that I purchased from BestBuy WITHOUT a warranty and it stopped working. After some pursuing with LG they have agreed to ship a NEW one and take away the old one. My question is that with the NEW one that I get -- can I get a protection.

Asked 6 years ago by RogerV.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 6 years ago by Dimaster14

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI got a computer in late Nov for a gift and got a 1yr protection plan , can I go back and add a second yr today to that

Asked 6 years ago by Bama.

• A:Answer We should be able to assist with that so long as the item is still within the return period. For full details on our Return & Exchange Promise, please visit us online at www.bestbuy.com/return.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought two identical TV's but only one has the protection plan. How I know which TV is cover under the protection plan. Do I need to register the one need the protection? I so, Where I need to do the registration? Thanks,

Asked 6 years ago by Hector.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Most electronic devices come with a registration card with the instruction packet however you can also register online. Just find the model number and serial number and you should be good to go. Whichever one you register will be the one with the coverage

  Answered 5 years ago by JW1971Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought a Nintendo switch in June 2017 and now that Switch will no longer charge. I had the 2 year plan. Is there anything that can be done to cover my product since its been over 2 years?

Asked 6 years ago by Sherri.

• A:Answer Sorry to hear about your Nintendo Switch. We may be able to point you in the right direction to getting the issue resolved. For support with this, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionTo get a Geek Squad protection plan does the product have to be bought through Best Buy or can I buy a product through say Amazon?

Asked 6 years ago by CathyO.

• A:Answer Do yourself a favor and don't bother, GeekSquad warranty protection sucks. They will try to wiggle out of warranty support with BS claims any way they can. I have a 4 month old TV that they, and Sony, will not honor.

  Answered 5 years ago by MikeFromBaltimore

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes geek squad offer warranty on new devices purchased from other retailers.

Asked 6 years ago by Kyle.

• A:Answer The specific Geek Squad Protection plans are tied directly to the product and must be bought from Best Buy. However, we do offer Total Tech Support which supports a variety of tech regardless of where it is bought. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWould this cover if the power cable is broken ?

Asked 6 years ago by Fernanda.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy wife threw away my Xbox controller box. Can I still bring my controller in for replacement if I have this protection without the original packaging?

Asked 6 years ago by Randy.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes.

  Answered 5 years ago by BUTTER2004

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought a 58" TV on black Friday. It was $199. If I purchase this Greek Squad plan, will my TV be covered, even if it breaks?

Asked 6 years ago by Rose.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Rose, thank you for your question. For questions and assistance with your exact Geek Squad plan please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the remote covered under protection plan?

Asked 6 years ago by Gram.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe purchased a 75" LG, delivered today. There are no parts to attach the feet to the TV, no remote control and no installation booklet or sheet. What is the solution? Thank you.

Asked 6 years ago by Pam.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Sorry to hear about the missing parts for your TV. We would want to look into what may have happened. For support with this, please partner with the Best Buy you purchased the TV from or call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question